Experience

Apricot-Link doo

• Serbia
• Telephone Call Centers
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2021 - Present

  Handling 50+ customer interactions per day and giving detailed, friendly, and polite service in English. Presenting products, providing general information and memorizing company products and services to be able to answer all customer questions quickly and efficiently. Resolving customer complaints by actively listening and investigating problems and developing solutions. Receiving source data such as customer name, address, phone number, credit card information and entering data into various customer service software. Training new employees. Show less



Hotel Putnik

• Novi Sad, Vojvodina, Serbia

• Sales and Marketing Department

  • Jul 2016 - Aug 2021

  Maintaining the highest standards of professional conduct at all times when dealing with clients/guests, and resolving their requests and complains promptly by communicating with appropriate departments. Handling front desk operations, answering calls and e-mails, taking reservations, checking guests in/out with speed and accuracy. Working with reservation systems such as Booking, Expedia, HotelBeds etc. Calculating and filing invoices, keeping record of collected payments with customer information in cooperation with financial staff, such as Accountants and Bookkeepers as well as following up on outstanding payments. Show less



Hotel Park

• Novi Sad, Vojvodina, Serbia

• Sales and Marketing Department

  • Feb 2007 - Aug 2014

  Organizing weddings, sports events, congresses, conferences, etc., and communicating with other departments to ensure the best service is provided. Resolving requests and developing solutions under pressure, efficiently and promptly. Organizing weddings, sports events, congresses, conferences, etc., and communicating with other departments to ensure the best service is provided. Resolving requests and developing solutions under pressure, efficiently and promptly.