Experience

Action Composites Group

• Austria
• Automotive
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2021 - Present

   Communication with customers from USA, Germany, Taiwan, Austria, HongKong, China,… Input Sales Order into SAP system. Update customer’s requirement to Planning Dept and make sure archive their request. Co-operate with Production, Quality, Technical, Engineering Dept to solve the problems. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow up with customers on payments, collections, and debt reporting. Keep records of customer interactions, process customer accounts and file documents Commitment to meeting or exceeding deliverables, reporting any deviations. Proceed booking confirmation with Forwarders, generate and manage order, shipping documents. Show less

• Senior Material Planner

  • Aug 2020 - Oct 2021

   Roles and responsibilities:  Set up safety stock and ABC classification for materials. Ensure the appropriate supply of cost-efficient and high-quality materials requirement to make sure production plan go smoothly. Solving raw material issues: shelf life, short expiry date, shortages, quality. Co-operate and proceed the flow of materials from suppliers and internal teams according to schedule material/production needs to meet plan and KPI. Issue PR materials meet cost-efficient, specifications, quality standards, MOQ, LT. Tracking production volume and monitoring customer demand patterns and purchasing trends. Scheduling and overseeing the supply and delivery of materials. Managing inventory issues: non-moving, slow moving, break FIFO. Show less



TOKIN ELECTRONICS VIETNAM

• Vietnam

• Planner Leader

  • Oct 2010 - Jul 2020

   Roles and responsibilities:  Archive budget every month.  Reduce SO > 3 months (from the received date)  Meet customer’s demand with short lead time.  Make the data and control shipment delay every month.  Make the data of shipping amount (finished goods) every month.  Make the data of disposal amount every month  Amount of inventory no use.  Become a presenter to introduce about planning department.  Gaining experiences:  Production plan, Sale target, budget and result.  Overview material & shipping planning.  Material, production stock taking in month, end of month.  Oct-2010 to Dec-2018 Planner Staff  Roles and responsibilities:  Sales Order (SO) control  Receive, update and control SO from Sales Department.  Receive, update and control Forecast (FC) in 3 months.  Compare the different between SO and FC.  Control revised price or double SO.  Issue sheet for models over 6 months or new models.  Materials control  Calculate raw material based on B.O.M in stock, in transit, outstanding PO.  Follow up stock daily for timely delivery planning to replenish warehouses materials to ensure that there is sufficient inventory to meet production plan.  Make a list material lacking or need to order for each PO. Prepare the Purchase Requisitions, Purchase Orders and process them by SAP system.  External communications:  Negotiate with supplier (HongKong, Japan, China) and request shipping date with them in timely manner to get the best schedule.  Send shipment plan to customers (Thailan, Singapore, US, Japan, Hongkong, China) every week.  Get latest demand of customer to adjust production plan.  Update customer’s special request about Air, Sea, packing…  Internal communications: Co-operate with Quality Control, Production and Engineering Department to solve the problems.  Make inventory and target report every week  Control material stock and finished goods  Gaining experiences:  Relationship with oversea suppliers and customers Show less