Experience

Target Cloud

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Manager

  • May 2019 - Present

  Advanced Support, Training and Consultancy for businesses looking to get started with secure, integrated, cloud CRM. Advanced Support, Training and Consultancy for businesses looking to get started with secure, integrated, cloud CRM.



East Lothian Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Senior IT Officer - Infrastructure & Security

  • Jan 2005 - May 2019

  Deploy and manage network, server and systems infrastructures Design, implement and support LAN and WAN infrastructure (Ethernet, fibre optic and wireless). Work in design teams with Architects, Mechanical and Electrical Engineers Network hardware configuration, installation and maintenance IP/PSTN Telephony and server/storage solutions. Real time network monitoring of the network in real time Follow ITIL processes Project Manage Deployments - PRINCE2 guidelines Deploy and manage network, server and systems infrastructures Design, implement and support LAN and WAN infrastructure (Ethernet, fibre optic and wireless). Work in design teams with Architects, Mechanical and Electrical Engineers Network hardware configuration, installation and maintenance IP/PSTN Telephony and server/storage solutions. Real time network monitoring of the network in real time Follow ITIL processes Project Manage Deployments - PRINCE2 guidelines



Key Housing

• Glasgow, United Kingdom

• Information Technology Officer

  • Aug 2000 - Jul 2003

  Responsible for management and support of IT infrastructure, strategy and budget setting Managed IT Services, comprising IT Support Engineers, Web and Database Developers. Upgraded and maintained computer systems/network Introduced IT Policies - Software Management, Service Management, Systems Manual Development and maintenance of existing and new databases Responsible for management and support of IT infrastructure, strategy and budget setting Managed IT Services, comprising IT Support Engineers, Web and Database Developers. Upgraded and maintained computer systems/network Introduced IT Policies - Software Management, Service Management, Systems Manual Development and maintenance of existing and new databases



Aviva Investors

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Business Systems Analyst

  • Oct 1994 - Feb 1999

  Installation and technical support of Stock Exchange information feeds and analytical software Service Management of Information Technology Services Support and manage the Microsoft Office Suite for over 600 users. Identify customers' requirements for hardware, software, network and training services. Review and audit software licensing under the auspices of the Federation Against Software Theft. Installation and technical support of Stock Exchange information feeds and analytical software Service Management of Information Technology Services Support and manage the Microsoft Office Suite for over 600 users. Identify customers' requirements for hardware, software, network and training services. Review and audit software licensing under the auspices of the Federation Against Software Theft.



Aviva

• United Kingdom
• Financial Services
• 700 & Above Employee

• Team Leader/General Insurance Underwriter

  • Sep 1990 - Oct 1994

  Managed nine staff, with responsibility for setting objectives, conducting appraisals and staff development and training. Managed nine staff, with responsibility for setting objectives, conducting appraisals and staff development and training.