Architect

• Nov 2022 - Present

Senior Consultant

• Feb 2021 - Nov 2022

- Directly working from C level management to the Dev teams to grow observability across modern web applications - Using deep code level visibility to provide reductions in MTTR and MTTD for multiple customers- War room dashboard experiences for core I.T teams to monitor their application ecosystem- Mentored and guided new starters- Deployed systems in AWS, Azure and in highly containerized environments (Docker, Kubernetes, AKS) - Helped customers and teams through both the pre and post sales processes

AppD Consultant

• Jun 2019 - Jan 2021

- Implementing AppDynamics APM at new and existing logos- Working with key stakeholders to provide the best outcomes to meet their business and technology objectives- Working with Java, ASP.net, .Net Core, Android and iOS, Node.JS

Senior CS Consultant

• Apr 2016 - Jun 2019

- Lead Consultant on implementations on projects varying from small to enterprise- Mentor to Junior members of staff- Coordinated project delivery to meet deadlines- C# and Restful web services customer integrations- Designed systems for 2-20,000 users- Work with Pre-sales to ensure the customer received the best possible solution- Spoke at conferences across the UK and South Africa- Hosted Webinars for customers on hot topics

Business Consultant

• Sep 2014 - Apr 2016

Working as a Business Consultant for Aptean I have been travelling to implement powerful customer feedback management solutions using Aptean Respond, integrating with customer 3rd party systems and to improve functionality where required.Spending a week in Poland to create a event(EMF) based advertising solution customised to a customers exact situation for a large Financial institution to be deployed across the ATM network and Web. Producing training courses for customers in both Respond and EMF.

Senior Technical Support Engineer

• May 2013 - Sep 2014

Took on full control of EMF support under my Manager. Working across teams with Development and Professional Services to provide the best solutions for our customers worldwide. I produced a full training course with videos for internal employees looking to utilise the power of EMF and they are now available through Apteans support portal for our customer externallyContinuing to support Respond and train out across the growing team. Working with Respond and EMF we built solutions involving both products to provide the best customer experience. In Early 2014 I took on a role in Factory MES support, while still championing EMF and Respond.

Support Engineer

• Feb 2011 - May 2013

Provided 1st - 3rd level support for Financial customers and Local government using the Respond Feedback Management Application. Providing a very high level of Customer service and Technical help. Working with major financial institutions to meet the FCA (formally FSA) requirements for Feedback management.Provided help for customers and internal teams on integration work using Respond and other 3rd party systems. (C# API and restful Web Services)Took on the role under my manager as a major face for EMF (Aptean Event Management Framework) support and providing high value guidance for customers looking to continuously monitor Business Critical systems as well as using EMF to integrate as middleware between multiple 3rd party systems.

Associate Support Engineer

• Aug 2010 - Feb 2011