Duncan B.
Chief Operating Officer at Streamvision Guest Entertainment Solutions- Claim this Profile
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Topline Score
Bio
Adrian Mulligan
Duncan lead a crack network engineering group at excite@home that rolled out a ground breaking broadband network past 2.2M homes ahead of schedule and below cost. I would definitely work with Duncan again.
Chris Chapman
Duncan was the key member of the management team in designing, configuring and project managing the rollout in Australia in the early 2000s of the Optus@Home high-speed cable modem network, completing the project two-months ahead of schedule. He is extremely dedicated, leads with high energy, takes ownership of his projects and would be an asset to any leadership team- he certainly was to mine.
Adrian Mulligan
Duncan lead a crack network engineering group at excite@home that rolled out a ground breaking broadband network past 2.2M homes ahead of schedule and below cost. I would definitely work with Duncan again.
Chris Chapman
Duncan was the key member of the management team in designing, configuring and project managing the rollout in Australia in the early 2000s of the Optus@Home high-speed cable modem network, completing the project two-months ahead of schedule. He is extremely dedicated, leads with high energy, takes ownership of his projects and would be an asset to any leadership team- he certainly was to mine.
Adrian Mulligan
Duncan lead a crack network engineering group at excite@home that rolled out a ground breaking broadband network past 2.2M homes ahead of schedule and below cost. I would definitely work with Duncan again.
Chris Chapman
Duncan was the key member of the management team in designing, configuring and project managing the rollout in Australia in the early 2000s of the Optus@Home high-speed cable modem network, completing the project two-months ahead of schedule. He is extremely dedicated, leads with high energy, takes ownership of his projects and would be an asset to any leadership team- he certainly was to mine.
Adrian Mulligan
Duncan lead a crack network engineering group at excite@home that rolled out a ground breaking broadband network past 2.2M homes ahead of schedule and below cost. I would definitely work with Duncan again.
Chris Chapman
Duncan was the key member of the management team in designing, configuring and project managing the rollout in Australia in the early 2000s of the Optus@Home high-speed cable modem network, completing the project two-months ahead of schedule. He is extremely dedicated, leads with high energy, takes ownership of his projects and would be an asset to any leadership team- he certainly was to mine.
Credentials
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Automated Duct Reservation (ADR)
Telstra WholesaleJan, 2021- Sep, 2024 -
Agile Project Management Essentials
nbn™ AustraliaNov, 2015- Sep, 2024 -
Work safely in the Construction Industry (White Card)
SKILLED GroupApr, 2014- Sep, 2024 -
Barista Certificate (Cert III in Hospitality)
CBD CollegeJun, 2013- Sep, 2024 -
Celemetrix Fibre Optic Test Commissioning - FTTP Advanced Level
CelemetrixSep, 2012- Sep, 2024 -
Ruckus Wireless Solutions Engineer (WiSE)
Ruckus WirelessJun, 2011- Sep, 2024 -
HP Accredited Sales Professional
Hewlett-PackardApr, 2010- Sep, 2024 -
HP Partner Fundamentals [2010]
Hewlett-PackardJan, 2010- Sep, 2024 -
ITIL Version 3 Foundation Examination
ITIL CertifiedJul, 2009- Sep, 2024 -
HP ProCurve Networking [2009]
Hewlett-PackardJan, 2009- Sep, 2024 -
Associate Australian Institute of Project Management
Australian Institute of Project ManagementJun, 2006- Sep, 2024 -
OHS General Induction for Construction Work in NSW
WorkCover NSWDec, 2005- Sep, 2024 -
Telstra Network Induction (EACS)
Southbank Institute Research CentreJan, 2005- Sep, 2024 -
Cisco Certified Network Associate
CiscoAug, 1999- Sep, 2024 -
Senior First Aid
St John AmbulanceMay, 1993- Sep, 2024
Experience
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Streamvision Guest Entertainment Solutions
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Australia
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Information Technology & Services
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1 - 100 Employee
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Chief Operating Officer
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Nov 2022 - Present
Streamvision is a professional Guest Entertainment Solutions provider. Deployed on over 50,000 devices globally with a 24/7 in-house call centre. Our specialty is delivering bespoke designs and installation of IPTV, casting, digital signage, high speed internet for accommodation properties and venues to entertain and communicate to their guests. Streamvision is a professional Guest Entertainment Solutions provider. Deployed on over 50,000 devices globally with a 24/7 in-house call centre. Our specialty is delivering bespoke designs and installation of IPTV, casting, digital signage, high speed internet for accommodation properties and venues to entertain and communicate to their guests.
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interTouch
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Singapore
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IT Services and IT Consulting
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300 - 400 Employee
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Regional Head of Operations - Oceania
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Nov 2021 - Nov 2022
interTouch is the leading provider of cloud-based internet and guest-facing technologies to the global hospitality industry. The company enables hotel guests to connect and control their digital experiences through high-speed internet, entertainment, casting, virtual/voice assistant, Passpoint and telephony solutions. interTouch operates in over 30 countries with installations in more than 320,000 hotel rooms across 60+ countries and has been a trusted technology partner to the hospitality industry since 1998.Responsibilities: - Manage field service engineers, pre-sales engineers, project managers, contractors, vendors, procurement and operational activities of critical network services across 7 countries in Oceania- Overall delivery of all project installations including HSIA, WiFi, IPTV, IRE, VoD, and Casting- Bench-mark process effectiveness and update as appropriate - Train and upskill team members to ensure consistent level of skill set throughout workforce- Primary operational liaison for Accor, Marriott, Hyatt, Hilton, IHG, Ovolo, Frasers and Stamford within the Oceania region- Business development and new product implementation
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GigaComm
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Australia
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Telecommunications
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1 - 100 Employee
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National Deployment Manager
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Jun 2020 - Apr 2021
GigaComm is an Australian telecommunications company delivering super-fast, reliable connectivity to power business productivity. By harnessing the latest technology, we are rapidly building a fully independent network, made for the Gigabit era where super-fast, affordable internet isn’t just promised – it’s consistently delivered.Responsible for:Site Acquisition Environment Design (SAED)- Telecommunications Act 1997- Telecommunications Code of Practice 2018- Telecommunications Industry Ombudsman (TIO)- Low Impact Facility Determination (LIFD)- Land Access and Activity Notice (LAAN)- Australian Communications and Media Authority (ACMA)- Australian Radiation Protection and Nuclear Safety Agency (ARPANSA)- Communications AllianceDeployment- Project management- Contractor management- Site survey- Site design- Telstra Automated Duct Reservation (ADR) and DCAF- Wireless- 5G mmWave- G.fast DSL- WiFi 802.11- Fibre Optics
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Global Program Director
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Sep 2019 - Apr 2020
interTouch is the leading provider of cloud-based internet and guest-facing technologies to the global hospitality industry. The company enables hotel guests to connect and control their digital experiences through high-speed internet, entertainment, casting, virtual/voice assistant, Passpoint and telephony solutions. interTouch operates in over 30 countries with installations in more than 320,000 hotel rooms across 60+ countries and has been a trusted technology partner to the hospitality industry since 1998.Hired to ameliorate under-performing project delivery. Fully accountable for all hotel project activity and delivery across 7 geographical regions on all continents and effectively leading the cross functional teams. Ensuring all of the program targets and standards are met.o Exceeded project delivery by 26%, value $25 million.o Met program budget o Assessed maturity of current processes against best practices and identified improvements o Bench-marked process effectiveness and updated as appropriate o Implemented project management software platform to plan, track, automate, collaborate and organise complex projects to gain clarity and control
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Hoist Group
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Sweden
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IT Services and IT Consulting
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100 - 200 Employee
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Deputy Managing Director MEA
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Apr 2017 - Apr 2018
Turnkey Supplier for Hotels, Hospitals and Public Venues.Hoist Group develops and supplies systems, products and services to independent hotels and hotel chains, hospitals and public venues in Europe and the Middle East.Fusion Platform is a highly integrated service platform that has been specifically designed for hotels. It incorporates the most important guest-facing applications such as High-Speed Internet Access (HSIA), combining connectivity, interactive TV and Digital Signage. It enables all relevant interfaces with the hotel’s management systems; and it offers a set of powerful control functions for hoteliers to stay on top of their digital guest and hotel services.
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Senior Project Manager - FTTP, FTTB, FTTN & HFC
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May 2014 - Feb 2017
At NBN Co, our goals are simple - deliver Australia's first national wholesale-only, open access broadband network to all Australians, regardless of where they live.The technologies to be used in completing the NBN include fibre to the node/basement/distribution point (FTTN, FTTB, FTTdp, FTTx), fibre to the premises (FTTP, GPON), hybrid fibre coaxial (HFC, DOCSIS), fixed wireless (LTE) and satellite (LTSS).• Deployed and project managed the first FTTP, FTTB, HFC networks Australia-wide within NBN. • Accountable for delivery of the Programme of Work (POW) on time, on budget and meeting customer expectation including project and handover milestones.
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Regional Manager Qld - Construction Completion & Quality
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Dec 2011 - May 2014
Multi-billion dollar programme personally responsible for; • Recruitment of high performing project teams to support multiple project deployment programs across FTTP, New Developments, Multi Dwelling Units, an active program of work in excess of $1b;• Delivering Corporate construction targets• Manage tier one delivery partner relationship and onboarding of Silcar, Thiess, Visionstream, Lend Lease, Downer and smaller tier two sub-contractors• Construction completion, fit for purpose, quality and handover of all Brownfields, Greenfields, MDU's, Build/Bulk Drops, Wireless and Transit fibre projects to Network Operations• Final as-built and LAAN delivery
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DOCOMO interTouch
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United States
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1 - 100 Employee
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Solutions Consulting & Program Director
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Dec 2006 - May 2011
Premier technology company providing a comprehensive suite of solutions and network management services for the global hospitality industry.• Introduced wireless HSIA technology to the hotel industry in 2003/2004 with inter-touch (still an Australian based company)• Moved inter-touch offices of Operations, Support and Network Management Systems from Sydney to Kuala Lumpur 2004• Design of first full IPTV / Interactive TV solution to the hotel industry in 2007 (with MagiNet)• Design of first Converged HSIA / Interactive TV / IPTV / VoIP solution to hotel industry in 2008 (with DOCOMO inter-touch)• Responsible for approving all network designs to achieve commercial profitability worldwide for MagiNet and DOCOMO intertouch• Program and Solutions Director for Europe, Middle East and Africa (EMEA) DOCOMO intertouch 2008 to 2011. Heavily involved in the Sales cycle from planning to presentation.
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Head of Convergence Technology - MagiNet
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Dec 2006 - Mar 2008
Premier technology company providing a comprehensive suite of solutions and network management services for the global hospitality industry. Acquired Nomadix Inc the leading supplier of intelligent Internet Access Gateways for guest access, digital cities, and service provider HotSpots Dec 2006. Fully acquired by DOCOMO interTouch Dec 2007.• Introduced wireless HSIA technology to the hotel industry in 2003/2004 with inter-touch (still an Australian based company)• Moved inter-touch offices of Operations, Support and Network Management Systems from Sydney to Kuala Lumpur 2004• Design of first full IPTV / Interactive TV solution to the hotel industry in 2007 (with MagiNet)• Design of first Converged HSIA / Interactive TV / IPTV / VoIP solution to hotel industry in 2008 (with DOCOMO inter-touch)• Responsible for approving all network designs to achieve commercial profitability worldwide for MagiNet and DOCOMO intertouch• Program and Solutions Director for Europe, Middle East and Africa (EMEA) DOCOMO intertouch 2008 to 2011. Heavily involved in the Sales cycle from planning to presentation.
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Unwired
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Media Production
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Deployment Manager National Expansion
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Oct 2005 - Dec 2006
Wireless Broadband that is portable, simple to set up and requires no professional installation. Australian company dedicated to fixed wireless networks similar to WiMax telecommunication, offering carrier grade Internet services. They provided coverage in Melbourne and Sydney. The Vivid Group, which includes both Unwired and Vividwireless was acquired by Optus in June 2012.• Project managed/engineered national expansion of the world's largest WiMAX network. • Wrote and documented standard design of base station and antenna build for national wireless network. • Responsible for site acquisition, environment and design (SAED process) to meet relevant statutory legislation and standards, e.g. Australian Standards, ACMA, ARPANSA, LAAN, OH&S, etc. • Defined and maintained programme management plan based on PMBOK methodology. • Defined and established a relationship model with key stakeholders, and regularly briefed them on programme of work and associated delivery status.• Budget forecast, analysis and tracking. • Produce site BOMs based on design requirements and raise POs to supply items and material delivery required on a per site basis.• Assist in resolving defects during acquisition, construction and installation of sites.
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Techex Communications
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Manager Aquisitions & Mergers
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Apr 2005 - Aug 2005
Independent Australian owned broadband ISP, web hosting, media and entertainment company. Acquired by destra Corp late 2004. destra Comms was acquired by IntraPower June 2007. IntraPower was acquired by TPG Telecom July 2011.• Project managed and integrated over 500 IP related services for more than 65 customers from the ex NTT Australia network into destra’s network infrastructure. • Designed a standard road map and project plan for all current and future network migrations.• Ensure that destra can maximise savings through integration of networks and shared services of acquired communications (voice and data) and hosting businesses.• Migrate customers onto the preferred wholesale network provider with minimum disruption.• Integrate the customer base onto destra’s billing and provisioning platforms and OSS.
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DOCOMO interTouch Pte. Ltd.
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Online Audio and Video Media
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1 - 100 Employee
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Global Network Operations Manager
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Apr 2003 - Apr 2005
Premier technology company providing a comprehensive suite of solutions and network management services for the global hospitality industry. Fully acquired by NTT DOCOMO Nov 2004.• Introduced wireless HSIA technology to the hotel industry in 2003/2004 with inter-touch (still an Australian based company)• Moved inter-touch offices of Operations, Support and Network Management Systems from Sydney to Kuala Lumpur 2004• Design of first full IPTV / Interactive TV solution to the hotel industry in 2007 (with MagiNet)• Design of first Converged HSIA / Interactive TV / IPTV / VoIP solution to hotel industry in 2008 (with DOCOMO inter-touch)• Responsible for approving all network designs to achieve commercial profitability worldwide for MagiNet and DOCOMO intertouch• Program and Solutions Director for Europe, Middle East and Africa (EMEA) DOCOMO intertouch 2008 to 2011. Heavily involved in the Sales cycle from planning to presentation.
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CommSec
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Australia
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Financial Services
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400 - 500 Employee
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Network Operations Manager
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Oct 2002 - Mar 2003
Commonwealth Securities, also known as CommSec, is Australia's largest discount stockbroking firm operated by the Commonwealth Bank of Australia. It offers a telephone based brokerage service and advisory service, though its Internet trading platform constitutes the vast majority of its business.• Documented entire Commsec WAN/LAN networks. Designed and implemented swap out of Cisco PIX firewalls to Checkpoint/Alteon switched firewalls improving throughput, scalability and security of bank infrastructure. • Designed and implemented changes with Optus and MCI to BGP for mission critical service availability of website during trading hours whilst reducing overall cost. • Designed and implemented changes to Alteon global server load balancing switches for improved website performance during high load/usage during trading hours. • Development, deployment and management of the CommSec network and infrastructure, which included maximizing the effectiveness, security and overall availability of the site through implementation of emerging technologies and proactive design.
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Manager Network Engineering & Operations
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Oct 1999 - Sep 2002
@Home Network was a high-speed cable Internet service provider from 1996 to 2002. At the company's peak it provided high speed Internet service for 4.1 million subscribers in the U.S., Canada, Japan, Australia, and the Benelux nations, operating four joint ventures, three of which were international. In 1999, the company merged with Excite.Optus@Home high speed HFC cable modem network Sydney, Melbourne, Brisbane. Australia's first residential high speed IP broadband network deployment;• Project managed, designed, configured and rolled out entire Optus@Home high speed DOCSIS “cable modem” network.• Led the purchase of capacity, full design, and implementation of international Southern Cross undersea cable connection between Australia and the USA, including all backhaul sections in both countries and peering arrangements, leading to substantial savings in international bandwidth charges. • Designed and implemented first large scale “Packet over SONET” multicast enabled network in Australia. IPTV replays of the 2000 Sydney Olympics broadcast to entire user base.• Initiated, developed and tested first trials of ADSL in Australia . Wrote technical paper supporting layer 2 versus layer 3 delivery of ADSL over Telstra copper network 2001.
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Senior Network Engineer - UUNet
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Oct 1998 - Oct 1999
Founded in 1987, was one of the largest commercial Internet service providers and one of the early Tier 1 networks. Was fully acquired by MCI Worldcom in 1996 which was to fully acquire OzEmail network in 1999. Today, UUNET is an internal brand of Verizon Business (formerly MCI). • Configure, administer, design, build and support all WAN and LAN current and pre-deployment technologies. These include routers, remote access concentrators, ATM switches, LAN switches, load-balancing switches, hubs, voice internet nodes and network monitoring systems.• Complex routing (MPLS, BGP, OSPF, RIP) and security configuration including peering arrangements.• Network and site documentation.• Coordinating planned maintenance windows by use of change management systems.• Supporting large corporate customers’ connections.• Provide technical lead, mentoring and conduct training with NOC and other support staff.
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Network Engineer - OzEmail
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Nov 1995 - Oct 1998
Major Australian Internet Service Provider, offering dial-up, broadband, wireless and various other Internet access products. On 14 December 1998, WorldCom (later MCI) launched a takeover bid. It was completed on 24 February 1999 when they became 100% owners of OzEmail. The customer base was later acquired by iiNet in 2005.• Organise and lead team to administer and support the OzEmail host system.• Detect and resolve problems with the network.• Configure the host system to support delegated domains (DNS), SMTP gateways, UUCP gateways, dialup, ISDN, ATM, Ethernet and DDS access, virtual web servers, FTP sites, permanent IP’s, Classless Inter-Domain Routing (CIDR), Variable Length Subnet Masking (VLSM), DHCP, LDAP and e-mail aliasing.
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Education
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1995 - 1996
Computer Power Institute
Diploma, Computer Operations -
1998 - 1999
Cisco Networking Academy
Cisco Certified Network Associate, CCNA -
2009 - 2009
ITIL Certified
ITIL v3 Foundation -
2010 - 2010
Hewlett-Packard
Accredited Sales Professional, HP ProCurve Networking (2009) -
2010 - 2010
Hewlett-Packard
Accredited Sales Professional, HP Partner Fundamentals (2010) -
2012 - 2012
Celemetrix
Fibre Optic Test Commisioning & Reporting, FTTP Advanced Level
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