Experience

Absa Bank Zambia PLC

• Zambia
• Financial Services
• 100 - 200 Employee

• Vehicle and Asset Finance Administrative Assistant

  • Dec 2014 - Present

  -Ensuring that all applications forms received from the from the front office are compliant to the required standard. -Uploading of the information onto the credit ease the system used to collect the monthly repayments. -Ensuring debit orders are collected from customers twice in a month. -Carrying out month end reconciliation to ensure all collection on each contract was done correctly. -Attending to customer queries and complaints to do with their vehicle and asset finance. -Attending to departmental business in the absence of the line manager. Show less



BARCLAYS BANK ZAMBIA

• CLIENT SOLUTION OFFICER

  • Jan 2014 - Dec 2015

  -Attending to corporate client queries and complaints. -Ensuring all customer instructions for all transactions are carried according to customers specifications-Providing support to relationship managers in their day to day business and sitting in for them when not available.-Financial data analysis and loading of financial information for decision making

• CASH SERVICES TEAM LEADER

  • 2012 - 2014

  -Co-ordination of cash in all the branches across the country. Ensuring cash in the branches is according to the limits.-Ensuring all ATM are supplied with usable notes that would be used without the ATMs closing often-Co-ordination of cash in transit for all the branches and ATMs as and when need arises.-Conducting performance appraisals for colleagues under cash services department.-Ensuring snap checks for the banks cash center run by G4S are conducted on a monthly basis.-Cash services profit and loss account reconciliation on a daily basis. Show less

• ATM CUSTODIAN

  • 2010 - 2012

  -To manage ATMs and maintain an average uptime of 95% per atm. Ensure all queries relating to atm transactions are resolved within the Service Level Agreement. Ensure daily management information (MI) is done for productivity of individual performances.

• KNOW YOUR CUSTOMER ADVISOR

  • 2007 - 2010

  -Screening customer information before data capture-Authorize accounts for customers’ accounts to be opened with a zero error rate.-Check customers on both the local and international sanctions list. -Compile management information for accounts opened on a daily, weekly and monthly basis.-Do KYC on all new customers & CDD on existing ones as well as referrals for politically exposed persons to compliance.