Project Manager

• Jan 2023 - Present

Technical Project Manager

• May 2021 - Jan 2023

• Putting together end to end project plans, ensuring that the deliverables are able to cleanly integrate with current LIVE customer systems and that the activities are in line with legislation, policy and best practice. • Manage risks, issues and dependencies. Act as a system integrator to resolve issues between various elements of the programme. • Manage the project through the assurance and governance processes, completing project reporting documentation. • Ensure all services delivered are capable of acceptance into Live Service, service transition risks are clearly understood and suitable mitigations are in place. • Contribute to the development and delivery of programme plans providing professional / technical expertise to support operational priorities and customer needs, in line with legislation, policy and best practice. • Provide good quality management reporting on delivery, to support the planning of operational work, inform business decisions and provide a sound basis from which to communicate with all stakeholders. • Lead and or support teams to achieve well planned and managed integrated solutions that progress effective change and improvement in the organisation and support the best outcomes. Take a consistent and ongoing approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping. Communicate plans, planning assumptions and progress to a range of stakeholders. Maintain the cadence of delivery and manage the relationships between different people within and across teams. • Maintain overall integrity and coherence of the project and governance framework to support each work stream. Monitor and Control progress and ensure delivery of assurance activities. • Proactively manage dependencies, overcome obstacles and get the best value against constraints. Show less

Technical Project Manager

• May 2020 - Mar 2021

• Promoted into role to deliver robust and secure infrastructure, including planning and scheduling of the installation and upgrade of equipment covering network devices, desktops, peripherals and OS builds. • Overseeing multiple projects from project roadmap development, creating quotations and Bills of Materials through to implementation, close-out and lessons learned. • Shaping IT processes and documentation to deliver effective IT and system infrastructure within highly regulated environments that is both futureproofed and fit for purpose. • Managing multiple stakeholder and internal teams, delivering professional development through ongoing coaching and mentoring to secure healthy leadership pipelines. • Allocating tasks to project team ensuring all activities align with project objectives and team achieve all deliverables. • Collaborating with multiple stakeholders to implement technology strategies and meet business-critical objectives. • Working with CTO to define policy and IT governance processes, including Information Security policies, and Business Continuity/Disaster Recovery plans working with department heads to ensure dissemination to all teams. • Futureproofing IT strategy by monitoring IT system and infrastructure to anticipate any shift in Cabinet Office needs. • Maintaining regular contact with IT and Operations Managers, ensuring an open collaborative approach. • Leading delivery of multiple bespoke solutions working with IT and IS teams to drive improvements to IT operations as well as overseeing business transformation programmes. Show less

Network Engineer

• Nov 2018 - Apr 2019

• Brought into the team to maximise network performance through leading design and implementation of IP networks using COTS IPAM software for private and public networking. • Created detailed IP schemas and MS Visio topology diagrams for each partner site installation disseminating schematics to teams of varying levels of knowledge and experience. • Led build and upgrade within existing of IL5 and IL6 Tempest accredited infrastructure architecture, including integrating network equipment, desktops, laptops, MFDs and Cryptographic devices, VPN devices to Her Majesty’s Government (HMG) standards. • Built relationship with outsourced Internet Service Provider for WAN bearers, ensuring all network designs aligned with HMG and client network topologies. • Championed maximum system performance through tracking, identifying and triaging incidents following reporting within partner infrastructure environments and then using IT Service Management best practice to resolve issue. • Spearheaded development of new configuration management process for new and existing services as well as building and delivering new Mobile Device Management (MDM) solutions for use in secure environments. Show less

Technical Project Manager

• Oct 2015 - Nov 2018

• Manage a team of 30+ highly skilled engineers, across multiple disciplines, to ensure delivery for all aspects of wide reaching technical solutions. • Leading and governing design, build, integration, test and implementation activities, to ensure that all interdependent activities are mapped out and understood, allowing work to be delivered in a timely and controlled manner. • Working closely with business applications teams to ensure that the requirements are fully understood. • Establishing good communications routes with all stakeholders (both internal and external); from the programme board, wider engineering teams, change/release/service management teams, customers and external suppliers. • Assuring detailed designs and design artefacts for many different solutions, assessing the solution overview, to ensuring that any engineering deliverables are properly scoped out from both a technology and resourcing level. • Using Waterfall and Agile methodologies to develop engineering plans; ensuring effort is quantified and estimating target completion dates during the engineering cycles. • Management of all open engineering defects; assuring any proposed changes meet the requirements, ensuring all technical work is conducted in accordance with the necessary policies whilst adhering to ISO9001 quality standards. • Managing the ongoing security vulnerability patching strategy; ensuring all critical security patches are processed and delivered into live service in accordance with the given SLAs. • Driving implementation of standards based solutions across all aspects of engineering. Show less

Integration Engineer

• Jul 2014 - Nov 2015

• Brought into the team to collaborate with product Subject Matter Experts developing content for maintenance releases, successfully maintaining integrity and stability of the deployed DII/F production environments. • Spearheaded testing and integration of vendor security patches, successfully ensuring that all changes did not have an adverse effect system performance. • Championed efficiency through standardisation and the creation of processes and associated technical documentation, to ensure the solutions could be repeatedly installed in the same fashion with same level of accuracy. • Collaborated with configuration management teams to ensure any solutions in development are adhering to appropriate standards. Show less

IT Support Analyst

• Apr 2014 - Jul 2014

• Brought into the team to provide IT support to a corporate multi-national user base of 8000+ end users within a multi-tiered global company. • Took ownership of multiple issues, including Investigating and rectifying email routing issues, utilising Exchange, Active Directory and LDAP as well as diagnosing and rectifying issues across a wide range of software and hardware assets. • Brought into the team to provide IT support to a corporate multi-national user base of 8000+ end users within a multi-tiered global company. • Took ownership of multiple issues, including Investigating and rectifying email routing issues, utilising Exchange, Active Directory and LDAP as well as diagnosing and rectifying issues across a wide range of software and hardware assets.

Systems Administrator

• Feb 2012 - Mar 2014

• Delivered IT system support and upgrades for multiple teams remotely and across multiple sites. • Supported end user teams with issues relating to Active Directory, Exchange Server and MS Office. • Resolved complex IT software, hardware and security issues and performing escalated system tasks. • Project managed various larger support solutions, including leading upgrades with minimal negative effect on system performance. • Delivered IT system support and upgrades for multiple teams remotely and across multiple sites. • Supported end user teams with issues relating to Active Directory, Exchange Server and MS Office. • Resolved complex IT software, hardware and security issues and performing escalated system tasks. • Project managed various larger support solutions, including leading upgrades with minimal negative effect on system performance.

1st/2nd Line Systems Analyst

• Apr 2011 - Feb 2012

Junior Information Manager

• Mar 2010 - Apr 2011

Service Desk Technician

• Jan 2009 - Mar 2010

ICT Technician

• Apr 2005 - Jan 2009

2nd Line Systems Engineer

• Sep 2002 - Apr 2005

1st Line Systems Engineer

• Jun 1998 - Sep 2002