Experience

Solar Run

• Australia
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Business Owner

  • Sep 2020 - Present

  Solar and Battery Specialist Residential and Commercial Passionate about climate change and reducing your energy bills through non reliance of the grid. Solar and Battery Specialist Residential and Commercial Passionate about climate change and reducing your energy bills through non reliance of the grid.



Planet6 Renewables Pty Ltd

• Melbourne, Victoria, Australia

• Co-Founder

  • Jan 2020 - Aug 2020

  Sustainable Technology via Subscription A convergence of IT/Business Technolgy with Renewables. Solar - Energy Storage - Grid Commercial/Residential Sustainable Technology via Subscription A convergence of IT/Business Technolgy with Renewables. Solar - Energy Storage - Grid Commercial/Residential



Splash Imaging Supplies - IBM

• Melbourne, Australia

• Managing Director and CEO

  • Jul 2017 - Jan 2020

  Splash Cartridges are the only Authorised Distributor of Genuine IBM Laser Printer Cartridges in Australia and New Zealand. IBM Toner Laser Cartridges are an affordable alternative for HP and selected Canon Laser Jet Printer Cartridges. IBM offers the same OEM quality. With a highly skilled, experienced and networked team, Splash Cartridges brings a combination of strong industry experience and corporate relationships selling through wholesale, retail and direct online channels. Splash Cartridges are the only Authorised Distributor of Genuine IBM Laser Printer Cartridges in Australia and New Zealand. IBM Toner Laser Cartridges are an affordable alternative for HP and selected Canon Laser Jet Printer Cartridges. IBM offers the same OEM quality. With a highly skilled, experienced and networked team, Splash Cartridges brings a combination of strong industry experience and corporate relationships selling through wholesale, retail and direct online channels.



Franchise Strategies

• Australia-Wide

• Franchise Consultant

  • Apr 2015 - Jan 2020

  Current Partner and Director in Franchise Strategies consulting to businesses who are considering franchising as a growth strategy. Current Partner and Director in Franchise Strategies consulting to businesses who are considering franchising as a growth strategy.



Cocolat Franchising

• Melbourne, Australia

• Franchisor and Company Director

  • Jan 2013 - Jan 2019

  Franchisor managing a number of franchisees and the franchise system Franchisor managing a number of franchisees and the franchise system



Impact Hygiene Franchising

• Melbourne

• Director

  • 2014 - Dec 2016



FUJIFILM CSG Limited

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Chief Operating Officer

  • May 2013 - Jul 2014

  CSG is a publicly listed (ASX:CSV) Australian owned print and communication solution specialist. We have been providing high quality solutions for our customers since 1988. With over 40 000 print devices under our management across the country we have the industry experience and expertise to ensure you receive the best solution for your business with the very best customer service. CSG is a publicly listed (ASX:CSV) Australian owned print and communication solution specialist. We have been providing high quality solutions for our customers since 1988. With over 40 000 print devices under our management across the country we have the industry experience and expertise to ensure you receive the best solution for your business with the very best customer service.



Konica Minolta New Zealand

• New Zealand
• Information Technology & Services
• 1 - 100 Employee

• Chief Operating Officer

  • May 2013 - Jul 2014

  Konica Minolta Business Solutions New Zealand Limited is a unique, independent, Australasian-owned and operated business. Our clients benefit from our local management presence and Australasian ownership. We have been working with New Zealand businesses for nearly 40 years, helping to efficiently manage information flow and harness new document technology. Konica Minolta New Zealand is 90% owned by CSG Australia, which is one of Australia’s leading IT services and print solutions companies providing end-to-end integrated technology solutions. CSG is the largest independent document solutions provider in Australia and the only nationally listed company head-quartered in the Northern Territory. CSG has significant expertise in the provision of integrated technology solutions to business and government, clearly complimenting the Konica Minolta New Zealand business. Show less



Group 7 Franchising

• Melbourne, Australia

• Director

  • Jun 2011 - Jun 2013

  Group Seven Franchising has been established in Australia to assist small, medium and large enterprises, understand the benefits and structural implications of developing their business into an efficient, profitable and sustainable franchise system. Group Seven Franchising coordinates a complete central service, which assists established and prospective Franchisors, and Franchisees reach their respective goals. Services include consultancy, research, operations, monitoring, recruitment, marketing and design – each delivered in an organised, profitable and practical way – to ensure completion of each stage of the franchising process. With acknowledged competency in the development and growth of successful franchise systems nationally and internationally, Group Seven is the organisation of choice to assist Franchisor’s to grow their own networks. Is your Business Suitable for Franchising? Show less



Excelior

• Chief Operating Officer

  • Apr 2011 - Apr 2012

• Executive General Manager, Sales and Consulting

  • Jun 2010 - Apr 2011

• General Manager - Consulting

  • Dec 2009 - Jun 2010

  GM Consulting ServicesDuncan is a senior business leader with extensive experience working with some of Australia’s most successful organisations such as Sensis, Vodafone and Foxtel. Duncan has a breadth of management experience in sales and service operations which includes call centre site rationalisation, implementation of new technologies, CRM, online and self service strategies.An operations management professional and mentor, Duncan has led large business transformation projects and has a track record of achievement in customer contact optimisation across a number of industries including telecommunications, advertising, entertainment and media, retail, environment and waste management.Duncan and his team of consultants are focused on providing effective solutions for clients seeking to reduce costs, while consistently maintaining superior service levels. Show less



Close the Loop

• Vice President - Sales and Marketing

  • Aug 2008 - Dec 2009

  Close the Loop is the world’s leading recycler of imaging consumables. Upholding the brand promise of “Zero Waste to Landfill”, Close the Loop founded the Cartridges for Planet Ark program and is currently under going rapid expansion globally. Reporting to the CEO, this role leads global expansion plans into Asia Pacific and Pan European countries. Working alongside blue chip imaging consumables organisations such as Canon, Hewlett-Packard, Ricoh, Toshiba etc, to support their Global Environmental Sustainability Show less



Foxtel Group

• Australia
• Entertainment Providers
• 700 & Above Employee

• Consultant to Foxtels Executive Management Group

  • Jun 2007 - Jul 2008

  Reporting to the Steering Committee (Executive Team) this role leads a customer driven major business transformation project for FOXTEL’s future operating model. Reporting to the Steering Committee (Executive Team) this role leads a customer driven major business transformation project for FOXTEL’s future operating model.



The Brackenbury Group/Vodafone Pty

• Telecommunications
• 1 - 100 Employee

• Group Manager - CRM

  • Sep 2002 - Apr 2007

  The Brackenbury Group is a specialist retail investment and management team focused on retail and branded consumer businesses. Brackenbury specialises in retail business transformation and leverages its Shared Services capability to support 3 businesses with combined revenues of $210 Million and 630 staff. Brackenbury owns and operates approximately 80 Vodafone retail stores, 8 Allans Music Stores and Red Mercury which is a specialist B2B telecommunications sales company established as a Vodafone Platinum Business Partner. Show less



Sensis

• Australia
• Advertising Services
• 700 & Above Employee

• National Manager - Customer Service, Credit, Creditech and Yellow Pages Connect

  • Jan 2001 - Jan 2002

  Responsible for the call centre operations of the business. This includes; customer service delivery, complaints and claims management, billing, credit collections, debt recovery and legal mercantile. 234 staff, operating manage to budget of $23.4 million, collection revenues of $1 billion +

• National Manager - Yellow Pages Direct

  • 2000 - 2001

  Responsible for call centre operations, implementation and strategy of new call connection feature. 212 staff, operation manage to budget $11.5 million

• State Services Manager - VIC/TAS

  • 1997 - 2000

  Responsible for service operations, sales support, call centre operations, sales lead generation, customer claims, credit collections, debt recovery, legal mercantile

• District Sales Manager - Yellow Pages

  • 1993 - 1997

  Various Sales Management roles in Adelaide, North Queensland and Melbourne.