Duncan Perry

Service Desk Team Leader at ALD Automotive UK
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Contact Information
us****@****om
(386) 825-5501
Location
Bristol, England, United Kingdom, UK
Languages
  • English -

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5.0

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I thoroughly enjoyed working for Duncan; he is a brilliant and well established manager with great skill and determination, never losing sight of his team's overall goal - to quote Duncan himself: "Never take the word 'help' out of helpdesk". He took a genuine interest in his whole team and clearly knew how to keep us all motivated and interested in our work and made it his priority to progress his team members' development, everything that you would want a manager to be! We worked on some really interesting projects together, one being Your IT which was an online incident and request logging toolset. This was so successful that it took on a life of its own and became a managed service (which would not have been possible without Duncan's input and vision). I would say this is definitely Clark's loss and someone else's gain.

Andy Porter BSc (Hons) Maths

As a supplier, I have had the pleasure of working with Duncan for over 7 years. During that time he has demonstrated extensive supplier relationship skills, and a knowledge and understanding of deploying video conferencing into a global organisation which few clients have been able to match. He is driven my the need to deliver solutions which are focussed on meeting end-users needs, and are simple to support.

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Experience

    • United Kingdom
    • Financial Services
    • 100 - 200 Employee
    • Service Desk Team Leader
      • Dec 2018 - Present

    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Service Desk Manager
      • Nov 2016 - Present

  • Buro Happold
    • Bath, United Kingdom
    • Global Service Desk Leader
      • Mar 2016 - Nov 2016

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • IT Helpdesk Manager
      • Jan 2006 - Mar 2016

      Managing an IT helpdesk 1st and 2nd line support Videoconferencing infrastructure Managing an IT helpdesk 1st and 2nd line support Videoconferencing infrastructure

Education

  • Backwell
    1986 - 1991

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