Group IT Manager

• Sep 2022 - Present

IT Service Delivery Manager

• Jan 2019 - Sep 2022

IT Systems Admin Lead(EU Service Desk Lead)

• Sep 2017 - Jan 2019

Systems Engineer

• Oct 2015 - Sep 2017

Systems & Network Support

• Apr 2013 - Oct 2015

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. • Installing, configuring and support computer hardware and operating systems (Server 03,2008/2012,MAC OS, All Windows), network issues and applications; • Helping staff or clients through a series of actions, either face to face, over the telephone or remotely to help set up systems or resolve issues. • setting up new users' accounts and profiles and dealing with password, permissions and account issues, File Sharing and AD groups; including adding voice profiles to Cisco UC • troubleshooting/repair and set-up of system and network devices, solving problems and diagnosing hardware or software faults; • prioritising and managing many open cases at one time using the company CRM; • testing and evaluating new technology

Director/Owner

• Apr 2007 - Apr 2013

I was responsible for business growth and brand development. I also handled technical support for both hardware and software, consultations, the company's online webshop and social media marketing. I was responsible for business growth and brand development. I also handled technical support for both hardware and software, consultations, the company's online webshop and social media marketing.

Concierge Department

• Jan 2003 - Feb 2006

Sales

• Feb 2006 - 2006