Experience

University Hospitals Sussex NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Networks Manager (Hepatitis C & Vascular)

  • Mar 2021 - Present

  Manage the Sussex hepatitis C and Vascular operational delivery networks (ODN). Oversee the delivery of services across both Networks to ensure achievement on all local and national requirements. Act as a representative for both networks to increase awareness around key messages (e.g. hepatitis C elimination and revolutionary treatments) in order to grow the reach of the networks, improve access for patients across Sussex, reduce healthcare inequalities and improve outcomes for patients. Act as a bridge between Clinical Leads, Hospital Divisions, Commissioners and outside organisations to ensure everyone is working towards the same goal. Also responsible for managing the Project and Data functions associated with Hepatitis C ODN Show less

• Service Improvement Project Manager for Hepatitis C

  • Jan 2019 - Mar 2021

  Project manager for the hepatitis C operational delivery Network delivering on NHS England's Elimination program. Collaborate with colleagues and organizations across Sussex to improve testing, referral and successful treatment rates to achieve annual Commission for Quality and Innovation (CQUIN) targets. Projects include Public health England re-engagement, pathway reviews, new/innovative testing methods, Prison treatment service development and improved services within drug and alcohol services. Aim of the role is to support the elimination of hepatitis C as a public health threat by 2025 Show less



Southern Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Systems Manager

  • Sep 2017 - Jan 2019

  Responsible for the governance of Southern Water's 'Above Ground' asset registry within Ellipse (Enterprise Asset Management System). Ensuring assets are registered correctly to drive statutory and legislative scheduled maintenance. Main responsibilities • Defining business rules for asset registration through an ‘Asset Data Hierarchy’ • Running compliance tests for asset registry against data hierarchy to pin-point inaccuracies • Reducing total missing nameplate data driving statutory and legislative scheduled maintenance • Approving access requests for new users and defining their ‘Ellipse Global Profile’ • Manage offshore data cleansing processes conducted by Tata Consultancy Services (TCS), including quality control (QC) • Review and update all standard operating procedures for data cleansing activities. Show less



Travelling

• Travelling South and South East Asia

  • Mar 2017 - Aug 2017

  Travelled to India, Nepal, Thailand, Cambodia, Laos and Vietnam. Climbed to 4100 metres to Annapurna Base Camp, Tigers in Bardia National park, Angkor Wat, Taj Mahal, Bolaven Plateau, temples in Hampi Travelled to India, Nepal, Thailand, Cambodia, Laos and Vietnam. Climbed to 4100 metres to Annapurna Base Camp, Tigers in Bardia National park, Angkor Wat, Taj Mahal, Bolaven Plateau, temples in Hampi



Thames Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Implementation Lead

  • Jan 2016 - Mar 2017

  Management and implementation of continuous improvement projects for Thames Water’s Smart Metering Program to ensure installation, water efficiency, health and safety and customer satisfaction targets were met within budget. Responsible for identifying, developing and implementing efficiencies across the largest smart water meter program in the UK. Key priorities of the role:• Management of multiple improvement projects (from development to implementation)• Liaising with a diverse range of teams to identify and deliver efficiency improvements (Installation, Customer, Delivery, Audit, Procurement, HR, Marketing, Complaints, Data protection)• Delivering weekly end to end meetings with stakeholders from across the business to analyse current performance to assign key weekly actions• Running root cause and solution workshops with key stakeholders • Large scale data analysis to pinpoint key areas of improvement • Conducting trials to determine change impact prior to implementation • Tracking progress and banked savings to handover changes to BAU Show less

• Lead Dispatcher

  • Jul 2014 - Jan 2016

  Work as part of Thames Water's Clean Water Scheduling department. Work to hit all customer driven SLAs by scheduling all reactive and planned work to network service technicians (NSTs) across South London. Deliver training to both new starters and all other dispatchers in the department. Liaise across a number of departments throughout the business, from Key Accounts to Field Operations. Main duties include:o Leading, monitoring and supporting Clean Water Engineer Dispatchers, for South London (Up to 8 dispatchers and 60 engineers).o Delivering training to new starters and refresher training on new processes.o Liaise with field operational managers and specialists to prioritise important cases.o Work across a number of departments to achieve a high customer satisfaction rating.o Communicate with planning teams to arrange out of hours repairs in high profile areas.o Conduct interviews and assist in assessment centres.o Co-ordinate contractor ‘gangs’ to be on site with NST resource on emergencies.o Feedback performance to managers for training purposes. Show less

• Dispatcher

  • Oct 2013 - Jul 2014

  Worked as a dispatcher in Thames Water's Clean Water Scheduling department. Managing the schedules on engineers across the whole of London and the Thames Valley region. Worked to hit all SLAs for customer driven emergencies and appointments. Main duties included:o Answering phone calls from engineers, contractors and managers for advice and information regarding schedules.o Scheduling all emergency jobs to be attended within SLA.o Phoning engineers to make them aware of emergency jobs.o Chasing contractors for ETAs of repair ‘gangs’.o Validating all new emergency jobs to remove duplicates or related workso Completing emergency 2-hour call backs for customers.o Proactively calling customers if SLA targets are going to fail, to avoid repeat contacts from the customer. Show less



Era Bar and Restaurant

• Brisbane, Australia

• Barman

  • Oct 2012 - May 2013

  Worked as a barman and waiter for Era Bar and Restaurant, during my year in Australia. Worked as a barman and waiter for Era Bar and Restaurant, during my year in Australia.



The Curve Group

• Human Resources Services
• 1 - 100 Employee

• Recruitment Administrator/Talent Executive

  • May 2012 - Sep 2012

  Worked as part of the Laser UK resourcing team for ‘The Curve Group’. Delivered all in house recruitment for high volume (sales advisors, collections advisors, customer service agents etc) and low volume (fraud advisors, business analysts, team managers etc) positions within Laser UK’s British Headquarters. Main duties and achievements included: o CV sourcing and phone screening sessions o Booking successful candidates, from phone screenings, onto assessment centres o Candidate liaison/feedback (face to face and via telephone) o Co-ordinating and conducting assessment centres and interviews o Conducting salary benchmarking research o Liaising with external recruitment agencies and internal hiring managers (via telephone and email) o Developing and designing assessment centre material, including role-plays and grammar tests. o Delivered 80 customer service agents in 8 weeks for the expanding call centre o Designing PowerPoint presentations o Keeping candidate trackers and spreadsheets up to date (Excel) Show less



Thames Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Permit charges coordinator

  • Sep 2011 - Feb 2012

  Processed incoming invoices to determine charges Thames Water were liable to pay. Then disputed any unfair charges. Used a number of different in-house information systems to analyse actions taken by contractors, Highway Agencies and Thames Water, in regards to road works, within 4 London Boroughs. Main duties and achievements included: o Invoice processing and analysis to determine which charges Thames Water would pay o Data Entry o Filing o Dispute resolution with London Highway Authorities/Contractors (written and verbal communication) o Pre-auditing colleagues invoices before completion o Achieved lowest monthly dispute error rate of the whole team (0.91%) Show less



Reading Borough Council

• Government Administration
• 700 & Above Employee

• Recruitment administrator

  • Jun 2011 - Aug 2011

  Processed applicant data for all public sector job roles. Acted as first point of contact for candidates applying for any Council advertised job roles. Main duties and achievements included: o Processing job applications/shortlist packs via email and carbon copies o Producing interview agendas o Personal information data entry o Applicant Liaison – Feedback (verbal) o Filing o Ran the recruitment department, as holiday cover, after only 2 months of employment Processed applicant data for all public sector job roles. Acted as first point of contact for candidates applying for any Council advertised job roles. Main duties and achievements included: o Processing job applications/shortlist packs via email and carbon copies o Producing interview agendas o Personal information data entry o Applicant Liaison – Feedback (verbal) o Filing o Ran the recruitment department, as holiday cover, after only 2 months of employment



The Cherry Tree Inn

• Stoke Row

• Barman/Waiter

  • Sep 2008 - Dec 2010

  Worked as a barman and waiter for a very busy and fast-paced restaurant/pub during university holidays. Main duties included: o Waiting tables, bar work (customer service) o Cleaning o Changing barrels o Dealing with unhappy and aggressive customers o Checking stock levels and ordering when necessary o Kitchen porter duties (cleaning, food preparation etc) Worked as a barman and waiter for a very busy and fast-paced restaurant/pub during university holidays. Main duties included: o Waiting tables, bar work (customer service) o Cleaning o Changing barrels o Dealing with unhappy and aggressive customers o Checking stock levels and ordering when necessary o Kitchen porter duties (cleaning, food preparation etc)



PepsiCo

• United States
• Food and Beverage Services
• 700 & Above Employee

• Masterfile administrator

  • Apr 2008 - Jun 2008

  Worked as a Masterfile administrator for Pepsico International, dealt with promotional offers for all associated businesses in Northern Ireland. Main duties included: o Applying promotional offers to internal information systems and customer database o Customer communication (written and verbal) o Data entry o Invoice inspection, processing and analysis o Filing Worked as a Masterfile administrator for Pepsico International, dealt with promotional offers for all associated businesses in Northern Ireland. Main duties included: o Applying promotional offers to internal information systems and customer database o Customer communication (written and verbal) o Data entry o Invoice inspection, processing and analysis o Filing