Experience

Ticker

• United Kingdom
• Insurance
• 1 - 100 Employee

• Programme Director

  • Oct 2020 - Present

  Ticker is an insurtech taking connected motor insurance to a much wider market, using the latest telematics technology and pricing methods. Ticker is an insurtech taking connected motor insurance to a much wider market, using the latest telematics technology and pricing methods.



London Gatwick

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Portfolio Manager

  • Sep 2019 - Sep 2020

  Leading the delivery of Digital platforms (built on Salesforce Clouds), and the associated Business Change/operations, for the airport Leading the delivery of Digital platforms (built on Salesforce Clouds), and the associated Business Change/operations, for the airport



.

• Summer Break

  • Apr 2019 - Sep 2019



ingenie insurance

• United Kingdom
• Insurance
• 1 - 100 Employee

• Programme Manager

  • Jan 2016 - Apr 2019

  As the Programme Manager/Head of Change2018 -2019 - A joint venture with ANWB (aka the Dutch AA)* for a product launch of a smartphone based telematic app, a game changer, into the Netherlands. This was an 18 month programme with multiple technical and operational work streams, coordinated across companies delivered within an Agile framework2018-2019 - the migration of the outsourced sales and customer services supplier to ingenie.The Programme had over 15 work streams across the 3 companies, technically and operationally complex to ensure that our customers were unaware of the migration, utilising Agile principles2018 - 2019 - owned the transition the company from Waterfall to Agile, for the whole company not just the software development teams2017-2018 - the Business Sponsor for the re-factoring and re-platforming of the core technology platform. A very technically complex programme, responsible for all associated business transformation and operational process changes and readiness2017 - ISO27001 (Data Protection and Controls) certification 2016 - the implementation and launch of the Drive Safe telematics product into the Netherlands for ANWB. A highly intensive 6-month programme comprising contract negotiations, technical and business implementations and product launch. Created a new, co-located operational customer services team and processes.2015 - the international launch of the ingenie product into Ontario, Canada. A year’s programme working with multiple parties both in UK and Canada.LeadershipStrategy planning and execution - ownership of the Roadmap and Product BacklogTeam Management - recruitment, mentoring and coaching, personal development planningAgile LeadershipPartnership Account Management

• Senior Project Manager

  • Apr 2014 - Jan 2016

  Project Manager for the delivery of the ingenie young driver proposition into Canada, first international deployment working with multiple 3rd parties



RSA

• Insurance
• 700 & Above Employee

• Programme Manager

  • Apr 2013 - Apr 2014

  2014 - the mobilisation and definition phases for RSA’s first Telematics ‘black box’ young driver product - Smart Wheels. (2014). This had Board level sponsorship. Multiple work streams were involved to ensure product launch readiness including the use of external technology providers and internal operational, underwriting, and marketing expertise. (Employment of all RSA contractors ceased in April 2014 due to adverse trading results)2013 - the implementation (operational and technical readiness) of RSA’s Telematics product a ‘try before you buy’ insurance Smartphone App (MORE TH>N DRIVE). RSA was an early adopter of the technology. For speed to market an Agile approach and team (15 people) was created to work with the technology providers Wunelli - the app / technology providers. Multi cross department coordination and a comprehensive Model Office (field testing) period was executed prior to launch (35 people for 5 weeks)2013 - the intensive relaunch programme for the John Lewis Home insurance product, intermediated by RSA. Working alongside Business Partners for RSA and John Lewis to meet the launch date, as aligned to the marketing (TV advertisement) dates, with delivery responsibility across the multi RSA departments



Travelers

• Programme Manager

  • Apr 2012