Experience

Utravel

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • Sep 2021 - Present

• Operations Supervisor

  • Feb 2013 - Sep 2021

   Handling TOP VIP clients (24/7). Handling Air Tickets, Hotel Reservation and Travel Insurance & Transport arrangement. Handling emergency situations for clients on travel. Maintain client profiles so as to have record for follow-ups for repeat business. Responsible for emergency company contact to serve all phone calls using the correct call answering procedure and to attract more business (24/7)



Dubai Link Travel & Tours

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Corporate Travel Coordinator

  • Jul 2011 - Feb 2013

   Effectively handle customer queries related to itinerary, fare quotes, reissued and travel related services ensuring nil discrepancy.  Make the maximum use of airline systems for all type of booking such as air tickets, hotel reservations, package tours etc.  Establish good contact with others in the industry including airline representative and travel coordinators of corporate customers and to work very closely with colleagues and seniors.  Maintain client profile so as to have record for follow-ups for repeat business and to answer all phone calls using the correct call answering procedure attract more business. Show less



Al Tayyar Travel Group

• Saudi Arabia
• Hospitality
• 300 - 400 Employee

• Corporate Travel Coordinator & Branch In-Charge

  • May 2009 - May 2011

   Air Ticketing & Reservation - Handling the booking and issuing ticket for corporate clients upon their request  Hotel Reservation - Arranging hotel reservation for corporate clients upon their request  Customer Service – Coordinating with corporate clients for their travel arrangements  Air Ticketing & Reservation - Handling the booking and issuing ticket for corporate clients upon their request  Hotel Reservation - Arranging hotel reservation for corporate clients upon their request  Customer Service – Coordinating with corporate clients for their travel arrangements



Ceylinco Travels & Tours

• Sri Lanka

• Sales & Ticketing Officer

  • Oct 2008 - Mar 2009

   Sales - Promoting the company through sales promotions coordinate with corporate clients for their travel arrangements  Air Ticketing - Making the booking and issuing tickets upon corporate clients requests  Sales - Promoting the company through sales promotions coordinate with corporate clients for their travel arrangements  Air Ticketing - Making the booking and issuing tickets upon corporate clients requests



Sprint Travels and Tours

• Sri Lanka

• Ticketing and Reservations Assistant

  • Apr 2006 - Apr 2008

   Ticketing & Reservation  Handling customer ticketing and reservation  Ticketing & Reservation  Handling customer ticketing and reservation