Experience

The Salvation Army Orange County

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• House Case Manager

  • Nov 2021 - Present

  - A high-demand position that provides holistic, strength-based, harm reduction case-management services specializing in housing. - Responsibilities include but are not limited to, assisting individuals with removing barriers impeding them from being focused on their housing, assistance with making appointments, linking individuals to on-site and off-site resources, coordination of housing documents, assistance with applying to housing, assistance with locating housing, housing advocacy, and assisting with coordinating their move out from the shelter and into a stabilized new home. - Visiting various housing options and building rapport with landlords and property managers to ensure individuals are linked to proper housing services. - Ensuring resident case notes are entered weekly within our internal and external database - Utilizing conflict management, de-escalation, and crisis intervention techniques in emergency situations. - Participating weekly in the Coordinated Entry System (CES) meeting with all other organizations assisting the homeless populations with finding housing opportunities within the county. - Updating progress to the Homeless Management Information System (HMIS) database for Orange County



Volunteers of America

• Non-profit Organizations
• 700 & Above Employee

• Case Manager OC-ERA

  • Feb 2021 - Aug 2021

  - Emergency Rental Assistance Program for Orange County (OC-ERA) - Due to the devastating pandemic, millions are facing rental debt and fear of evictions and loss of house security. - Offer available funding to assist thousands who are unable to pay their rent or utilities - Working with client’s personal information and ensuring families are kept in their homes - Updating progress to the Homeless Management Information System (HMIS) database for Orange County - Working with different software such as Integrify to prepare client financial applications and adjusting quickly to the constant program changes - Translated for Spanish-speaking clients and translated all forms in Spanish for program clients.



Boys Republic

• United States
• Mental Health Care
• 1 - 100 Employee

• Caseworker

  • Feb 2020 - Feb 2021

  - Working with a diverse group of at-risk youth on probation with a history of trauma, behavioral, educational, and emotional difficulties and assisting in their rehabilitative progress towards a more self-directed life within the community. - Utilized various case management approaches, including a trauma-informed approach, to observe behavior patterns of youth and detect signs of psychological or situational problems. - Successfully incorporated program behavior management and intervention techniques to provide youth support. - Responsibilities include weekly case notes, NSP (Needs and Service Plan) reports for the courts, meeting/ reporting to Probation Officers, attending court hearings, assisting in the reduction of substance use, helping with educational needs, and developing trusting relationships with youth. - Collaborated with mental health employees to implement plans to enhance support and mental engagement and stability - Contributed to the unit’s 85% success rate in youth transitions to independent living while providing resources to individuals transitioning out to succeed in the community.



McDonald's

• 1 - 100 Employee

• Crew Member

  • Jun 2017 - Sep 2019

  - Provided exceptional customer service in a fast-paced work environment utilizing strong interpersonal skills to communicate with a diverse group of consumers - Demonstrated ability to communicate and build rapport with different consumers speaking English and Spanish to ensure all needs were satisfied - Enhanced multi-tasking ability by executing a wide range of responsibilities throughout the store - Set and enforced performance and service standards to keep a consistent, high-quality work environment devoted to customer satisfaction