Experience

Fucom LLC

• Kuwait
• Retail
• 100 - 200 Employee

• Data Entry Operator

  • Jun 2014 - Present

  Duties & Responsibilities:• store completed documents in designated location; maintain logbooks or records of activities and task• Enter items in the ERP Oracle based Retail system; update the products prices (cost price & selling Price), production date & expiry date as per the request.• Enter data from source documents into prescribed computer database, files and forms• Coordinate with the purchasing department with regards to the item modification, cost price and selling price changes and as well as supplier’s commercial contract agreement.• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry.• Accomplishes department and organization mission by completing related results as needed.• Generates reports, store completed work in designated locations and perform back up operation.• Enter data from source documents into prescribed computer database and maintain logbooks or records of activities and task. Show less

• customer service representative, receptionist cum telephone operator

  • Nov 2011 - Jun 2014

  Duties and Responsibilities:• Ensure that each customer receives outstanding service by providing friendly environment which includes greeting, smiling and acknowledging every customer who enters the store.• Listens customer queries and complaints. Apologies with empathy and find solution to customers’ problem.• Assisting in various customer service functions such as reception, telephone answering, handling customer complaints, goods collection, home delivery, exchange and refund in a friendly and professional manner.• Answer customer queries to obtained full understanding of what information is being requested both telephonically and by email• Ensuring receipt of cash, vouchers and other form of payment in all transaction are properly completed; and such assets are held in safe custody within the company.• Promote new products through telephone calls; suggest ongoing sales discounts, promotion offers and new arrival items to customer for a quality yet reasonable price of the product• Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.• Answers routine questions concerning department services or procedures• Sorts and routes incoming mail and deliver messages.• Perform clerical and office administrative task such as typing, filing, sending facsimile and maintain office records.• Maintains current record of changes in office and personnel in order to route incoming calls to the appropriate person. Show less

• Cashier

  • May 2011 - Nov 2011

  Duties and Responsibilities:• Computing and recording transactions and ensuring 100% accuracy for all register transactions• Counting and recording the float before trading begins and close of trading• Receiving payment by cash, check, credit cards, vouchers or other forms of payment.• Ensuring that company’s customers are well attended to, assuring their needs are satisfied• handle and familiarized all types of foreign currency• maintaining clean and orderly check out areas• cash handling and safe custody of collected cash Show less



Fucom LLC, Geant Hypermarket, IBN Battuta Mall

• Data Entry Operator, Customer service representative,receptionist cum telephone operator and cashier

  • May 2011 - Present

  • Ensure that each customer receives outstanding service by providing friendly environment which includes greeting, smiling and acknowledging every customer who enters the store. • Listens customer queries and complaints. Apologies with empathy and find solution to customers’ problem. • Assisting in various customer service functions such as reception, telephone answering, handling customer complaints, goods collection, home delivery, exchange and refund in a friendly and professional manner. • Answer customer queries to obtained full understanding of what information is being requested both telephonically and by email • Ensuring receipt of cash, vouchers and other form of payment in all transaction are properly completed; and such assets are held in safe custody within the company. • Promote new products through telephone calls; suggest ongoing sales discounts, promotion offers and new arrival items to customer for a quality yet reasonable price of the product • Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction. • Answers routine questions concerning department services or procedures • Sorts and routes incoming mail and deliver messages. • Perform clerical and office administrative task such as typing, filing, sending facsimile and maintain office records. • Maintains current record of changes in office and personnel in order to route incoming calls to the appropriate person. Show less