Experience

ÀNI Private Resorts

• Anguilla
• Hospitality
• 1 - 100 Employee

• Manager Sales & Reservations

  • Dec 2021 - Present



ONYX Hospitality Group

• Thailand
• Hospitality
• 200 - 300 Employee

• Sales Manager

  • Feb 2019 - Nov 2021

  Overlooking mainly Local Destination Management companies as well some foreign Tour Operators. Contract drafting, regular agent visits, conducting familiarization tours across our resorts. Assisting in arranging groups, charters and group series reservations through the agents handled by myself.Working closely with our Foreign Sales Representatives. My main objective is to maximize booking generation through local Agents by creating and maintaining a good relationship, understanding and flexibility.



Uga Escapes Management (Pvt) Ltd.

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Assistant Sales Manager

  • Apr 2018 - Dec 2018

  Overlooking mainly Local Destination Management companies as well some foreign Tour Operators. Contract drafting, regular agent visits, conducting familiarization tours across our resorts. Assisting in arranging groups, charters and group series reservations through the agents handled by myself.Working closely with our Foreign Sales Representatives. My main objective is to maximize booking generation through local Agents by creating and maintaining a good relationship, understanding and flexibility.



Uga Escapes (Private) Limited

• Senior Destinations Executive

  • Oct 2015 - Apr 2018

  Overlooking all multi destination reservations, handling major online campaigns from contracting to reservations (Luxury Escapes / Secret Escapes / Voyage Prive). Briefly overlooked the Social Media for the group of hotels. Occasional visits to Local Travel Agents along with our Sales Manager in order to maintain the relationships both officially and personally I have built up through the years. Hosting Agents on familiarization tours is also another part of my responsibilities. Working closely with our Foreign Sales Representatives (Australia and UK) on promotions and VIP bookings. As well as organized and accompanied a high level group through TTG Luxury with April Hutchinson (Luxury Editor) covering all 05 resorts (Ulagalla, Jungle Beach, Uga Bay, Chena Huts and Residence).



Resplendent Ceylon

• Sri Lanka
• Hospitality
• 100 - 200 Employee

• Senior Reservations Executive

  • Sep 2014 - Oct 2015

  Handling of all reservation through local and foreign Travel Agents as well as direct guests and online reservation management (i-escape). Visiting Travel Agents. Handling all web-inquiries. Itinerary building combing both Ceylon Tea Trails and Cape Weligama. Assisting guests with booking air travel, working closely with Cinnamon Air and Senok Aviation in order to offer the best experience with the best value addition to our valued guests.Accompanying Agents to visit both properties for inspection and familiarization as well as relationship building with local Travel Agents.Reservation reporting, handling of all overseas Press and Media familiarization requests as well dealing with all HighEnd requests made through our (Dilmah) agents and consumers liaising with Dilmah direct



AMAN

• Non-profit Organization Management
• 1 - 100 Employee

• Sales Supervisor

  • Apr 2012 - Sep 2014

  Supporting the Sales Manager and maintaining a portfolio of accounts consisting of Sri Lankan and foreign Travel Agents. Handling all reservations exclusively for Amangalla and Amanwella which include Agent and Direct bookings which include itinerary building as well as all transfers. Reservation reporting and online reservation management.

• Shift Supervisor

  • Mar 2011 - Mar 2012

  Managing the Shift which includes a multinational team of staff including, French, German, Italian, Chinese and Japanese colleagues. Handling complaints and ensuring high work standards are carried out.Training programs conductedTrained the reservations staff regarding the operation of reservations along with Resort inspections at Amanwella, Tangalle, Sri Lanka Amangalla, Galle, Sri Lanka Amansara, Siem Reap, Cambodia, Amanpuri, Phuket, Thailand Amanbagh, Alwar, India Aman-i-Khas, Ranthambore, India Aman New Delhi, New Delhi, India

• Sales Executive

  • Mar 2010 - Mar 2011

  Assist and handle; Inquiries, Reservations, Itineraries, Air Travel and Ground Transportation for multiple Resorts in 15Destinations. Maintain a close rapport with Clients, Agents, and Tour Operators. Responsible for sourcing and developing client relationships and customer referrals. Proactively establish and maintain effective working team relationships with all support departments and contributing to team efforts to accomplish targets. Hands-on experience on the Opera Central Reservations system and an advanced Customer Relationship Management system.



Cinnamon Grand Colombo

• Sri Lanka
• Hospitality
• 200 - 300 Employee

• Reservations Executive

  • Oct 2008 - Mar 2010

  Maintaining the standards and improving guest services within the department as well as and supervising new recruits.

• Reservations Assistant

  • Oct 2007 - Oct 2008

  Handling Room reservations for the hotel, Travel Agents, Corporate, Direct and Online reservations. Handling guest complaints, Agent allotments, Airline Crews, Rate structures, Online reservation management and Airport transfers.