Information Communication Technology Officer

• Aug 2022 - Present

Acting Manager ICT

• Dec 2022 - Feb 2023

IT Technician

• Dec 2020 - Aug 2022

Maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. Set up hardware and install and configure software and drivers. Maintain and repair technological equipment (e.g. routers) or peripheral devices. Install well-functioning LAN/WAN and other networks and manage components. Manage security options and software in computers and networks… Show more Maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. Set up hardware and install and configure software and drivers. Maintain and repair technological equipment (e.g. routers) or peripheral devices. Install well-functioning LAN/WAN and other networks and manage components. Manage security options and software in computers and networks to maintain privacy and protection from attacks. Perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. IT Support for NT School in Katherine Region working with Department of Education. Repairing Gaming Machine including Casino. Working with HP, Dell & Canon Service provider and undertake all repairs. Undertake and repair all NCR And Fujitsu jobs including Woolworth Register and self serve register repair with Scanners. Undertake all Banking EFPOS machine installation including Pin pad Devices and integrated Such as Westpack Bank, Commonwealth bank, Bendigo and ANZ. Desktop support engineer for NT Government as a contractor. Communicate and resolving IT issues at Katherine Government Center. Communicate with DS1 Operation in NT Government including working with NTG Service. Experienced with ATM Machine repair and diagnosed including ANZ, ComBank, Westpack etc. Show less Maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. Set up hardware and install and configure software and drivers. Maintain and repair technological equipment (e.g. routers) or peripheral devices. Install well-functioning LAN/WAN and other networks and manage components. Manage security options and software in computers and networks… Show more Maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. Set up hardware and install and configure software and drivers. Maintain and repair technological equipment (e.g. routers) or peripheral devices. Install well-functioning LAN/WAN and other networks and manage components. Manage security options and software in computers and networks to maintain privacy and protection from attacks. Perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. IT Support for NT School in Katherine Region working with Department of Education. Repairing Gaming Machine including Casino. Working with HP, Dell & Canon Service provider and undertake all repairs. Undertake and repair all NCR And Fujitsu jobs including Woolworth Register and self serve register repair with Scanners. Undertake all Banking EFPOS machine installation including Pin pad Devices and integrated Such as Westpack Bank, Commonwealth bank, Bendigo and ANZ. Desktop support engineer for NT Government as a contractor. Communicate and resolving IT issues at Katherine Government Center. Communicate with DS1 Operation in NT Government including working with NTG Service. Experienced with ATM Machine repair and diagnosed including ANZ, ComBank, Westpack etc. Show less

Information Technology Support Officer and advisor

• Apr 2020 - Dec 2020

Monitor and maintain the computer systems and networks. Responsible for installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems. * Installing and configuring computer hardware, software, systems, networks, printers and scanners. * Monitoring and maintaining computer systems and networks. * Responding in a timely manner to service issues and requests. * Providing technical support across the… Show more Monitor and maintain the computer systems and networks. Responsible for installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems. * Installing and configuring computer hardware, software, systems, networks, printers and scanners. * Monitoring and maintaining computer systems and networks. * Responding in a timely manner to service issues and requests. * Providing technical support across the company. * Setting up accounts for new users. * Repairing and replacing equipment as necessary. * Testing new technology. Show less Monitor and maintain the computer systems and networks. Responsible for installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems. * Installing and configuring computer hardware, software, systems, networks, printers and scanners. * Monitoring and maintaining computer systems and networks. * Responding in a timely manner to service issues and requests. * Providing technical support across the… Show more Monitor and maintain the computer systems and networks. Responsible for installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems. * Installing and configuring computer hardware, software, systems, networks, printers and scanners. * Monitoring and maintaining computer systems and networks. * Responding in a timely manner to service issues and requests. * Providing technical support across the company. * Setting up accounts for new users. * Repairing and replacing equipment as necessary. * Testing new technology. Show less

Information Technology Technician contractor

• Aug 2019 - Nov 2020

Maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. * Set up hardware and install and configure software and drivers. * Maintain and repair technological equipment (e.g. routers) or peripheral devices. * Install well-functioning LAN/WAN and other networks and manage components. * Manage security options and software in computers and… Show more Maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. * Set up hardware and install and configure software and drivers. * Maintain and repair technological equipment (e.g. routers) or peripheral devices. * Install well-functioning LAN/WAN and other networks and manage components. * Manage security options and software in computers and networks to maintain privacy and protection from attacks. * Perform regular upgrades to ensure systems remain updated. * Troubleshoot system failures or bugs and provide solutions to restore functionality. * Arrange maintenance sessions to discover and mend inefficiencies. * Keep records of repairs and fixes for future reference. * Offer timely technical support and teach users how to utilize computers correctly. Show less Maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. * Set up hardware and install and configure software and drivers. * Maintain and repair technological equipment (e.g. routers) or peripheral devices. * Install well-functioning LAN/WAN and other networks and manage components. * Manage security options and software in computers and… Show more Maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. * Set up hardware and install and configure software and drivers. * Maintain and repair technological equipment (e.g. routers) or peripheral devices. * Install well-functioning LAN/WAN and other networks and manage components. * Manage security options and software in computers and networks to maintain privacy and protection from attacks. * Perform regular upgrades to ensure systems remain updated. * Troubleshoot system failures or bugs and provide solutions to restore functionality. * Arrange maintenance sessions to discover and mend inefficiencies. * Keep records of repairs and fixes for future reference. * Offer timely technical support and teach users how to utilize computers correctly. Show less

IT Technician

• Aug 2019 - Feb 2020

IT Technician diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems. • Installing and configuring hardware and software components to ensure usability. • Troubleshooting hardware and software issues. • Ensuring electrical safety standards are met. • Repairing or replacing damaged hardware. • Upgrading the entire system to enable compatible software on all computers. • Installing and upgrading anti-virus software to… Show more IT Technician diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems. • Installing and configuring hardware and software components to ensure usability. • Troubleshooting hardware and software issues. • Ensuring electrical safety standards are met. • Repairing or replacing damaged hardware. • Upgrading the entire system to enable compatible software on all computers. • Installing and upgrading anti-virus software to ensure security at the user level. • Providing support to users and being the first point of contact for error reporting. • Establishing good relationships with all departments and colleagues. • Conducting daily backup operations. • Managing technical documentation. • Maintain Office 365 users • CCTV Cameras. • working on ticketing based platform. • Domain user handling. Show less IT Technician diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems. • Installing and configuring hardware and software components to ensure usability. • Troubleshooting hardware and software issues. • Ensuring electrical safety standards are met. • Repairing or replacing damaged hardware. • Upgrading the entire system to enable compatible software on all computers. • Installing and upgrading anti-virus software to… Show more IT Technician diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems. • Installing and configuring hardware and software components to ensure usability. • Troubleshooting hardware and software issues. • Ensuring electrical safety standards are met. • Repairing or replacing damaged hardware. • Upgrading the entire system to enable compatible software on all computers. • Installing and upgrading anti-virus software to ensure security at the user level. • Providing support to users and being the first point of contact for error reporting. • Establishing good relationships with all departments and colleagues. • Conducting daily backup operations. • Managing technical documentation. • Maintain Office 365 users • CCTV Cameras. • working on ticketing based platform. • Domain user handling. Show less

Building Supervisor

• May 2017 - Jun 2019

• Monitor CCTV systems and respond to alarms • Ensure locking of all windows and blinds at the end of the day • Make emergency repairs and ensure limited maintenance of the building • Ensure that the premise is clean and free of hazardous materials • Supervise janitorial staff to ensure appropriate cleaning activities • Take and maintain delivered items and dispatch goods and materials as instructed • Monitor CCTV systems and respond to alarms • Ensure locking of all windows and blinds at the end of the day • Make emergency repairs and ensure limited maintenance of the building • Ensure that the premise is clean and free of hazardous materials • Supervise janitorial staff to ensure appropriate cleaning activities • Take and maintain delivered items and dispatch goods and materials as instructed

Mobile Computer Technician

• Mar 2018 - Jul 2018

Deliver high quality IT support direct to client sites, including: • Sourcing new business opportunities • Desktop and laptop diagnostics and assessments • Desktop and laptop on-site repairs and upgrades (occasional off-site repairs) • PC hardware assembly and troubleshooting • Windows Operating Systems • Basic network diagnostics/upgrades/fix (NBN/ADSL/WiFi/Extenders etc.) • Email and Internet configurations and troubleshooting • Virus and malware removal… Show more Deliver high quality IT support direct to client sites, including: • Sourcing new business opportunities • Desktop and laptop diagnostics and assessments • Desktop and laptop on-site repairs and upgrades (occasional off-site repairs) • PC hardware assembly and troubleshooting • Windows Operating Systems • Basic network diagnostics/upgrades/fix (NBN/ADSL/WiFi/Extenders etc.) • Email and Internet configurations and troubleshooting • Virus and malware removal • DNS, DHCP, TCP/IP Show less Deliver high quality IT support direct to client sites, including: • Sourcing new business opportunities • Desktop and laptop diagnostics and assessments • Desktop and laptop on-site repairs and upgrades (occasional off-site repairs) • PC hardware assembly and troubleshooting • Windows Operating Systems • Basic network diagnostics/upgrades/fix (NBN/ADSL/WiFi/Extenders etc.) • Email and Internet configurations and troubleshooting • Virus and malware removal… Show more Deliver high quality IT support direct to client sites, including: • Sourcing new business opportunities • Desktop and laptop diagnostics and assessments • Desktop and laptop on-site repairs and upgrades (occasional off-site repairs) • PC hardware assembly and troubleshooting • Windows Operating Systems • Basic network diagnostics/upgrades/fix (NBN/ADSL/WiFi/Extenders etc.) • Email and Internet configurations and troubleshooting • Virus and malware removal • DNS, DHCP, TCP/IP Show less

IT Executive

• Sep 2015 - Feb 2017

• Answered client inquiries in person, email and via telephone concerning systems and network operations. • Resolved problems within Microsoft office (outlook, excel, etc.) • Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc. • Installed, repaired and setup computer peripherals. • Performed set-up, break-down, and transport of company electronic equipment on an as-needed basis. • Supported and maintained printers and Creating… Show more • Answered client inquiries in person, email and via telephone concerning systems and network operations. • Resolved problems within Microsoft office (outlook, excel, etc.) • Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc. • Installed, repaired and setup computer peripherals. • Performed set-up, break-down, and transport of company electronic equipment on an as-needed basis. • Supported and maintained printers and Creating marketing banners, flyers, short video clip etc. • Performed software installations and regularly scheduled updates. Show less • Answered client inquiries in person, email and via telephone concerning systems and network operations. • Resolved problems within Microsoft office (outlook, excel, etc.) • Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc. • Installed, repaired and setup computer peripherals. • Performed set-up, break-down, and transport of company electronic equipment on an as-needed basis. • Supported and maintained printers and Creating… Show more • Answered client inquiries in person, email and via telephone concerning systems and network operations. • Resolved problems within Microsoft office (outlook, excel, etc.) • Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc. • Installed, repaired and setup computer peripherals. • Performed set-up, break-down, and transport of company electronic equipment on an as-needed basis. • Supported and maintained printers and Creating marketing banners, flyers, short video clip etc. • Performed software installations and regularly scheduled updates. Show less

Computer Security Engineer

• Jan 2011 - Oct 2012

• Installing Kaspersky workstation and setup client access. • Installed Windows XP/Vista/7/10 and Server 2003/2008 r2. • Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers. • Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. • Answered phone calls, greeting clients, and scheduled appointments. • Knowledge of remote desktop… Show more • Installing Kaspersky workstation and setup client access. • Installed Windows XP/Vista/7/10 and Server 2003/2008 r2. • Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers. • Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. • Answered phone calls, greeting clients, and scheduled appointments. • Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance. Show less • Installing Kaspersky workstation and setup client access. • Installed Windows XP/Vista/7/10 and Server 2003/2008 r2. • Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers. • Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. • Answered phone calls, greeting clients, and scheduled appointments. • Knowledge of remote desktop… Show more • Installing Kaspersky workstation and setup client access. • Installed Windows XP/Vista/7/10 and Server 2003/2008 r2. • Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers. • Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. • Answered phone calls, greeting clients, and scheduled appointments. • Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance. Show less

Computer Tool Support Engineer

• Mar 2010 - Aug 2011

• Managed base level IT support to customer clients. • Installing ERP Software to Client Base. • Demonstrate ERP software to Customers. • Resolved customer complaints and report to managers. • Maintain server and remote computers. • Support customers with remote logging and resolved technical issues. • Managed base level IT support to customer clients. • Installing ERP Software to Client Base. • Demonstrate ERP software to Customers. • Resolved customer complaints and report to managers. • Maintain server and remote computers. • Support customers with remote logging and resolved technical issues.