Maggie Deakin (Formerly Duffy)

Education Advisor at ICS (International Correspondence Schools)
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Contact Information
us****@****om
(386) 825-5501
Location
Glasgow, United Kingdom, GB

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Bio

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Credentials

  • First Aid at Work 2013
    British Red Cross
    Sep, 2013
    - Oct, 2024
  • Modern Apprenticeship in Call Handling Operations Level 3
    e-skills UK
    Feb, 2004
    - Oct, 2024

Experience

  • ICS Learn
    • United Kingdom
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Education Advisor
      • Jan 2014 - Present

      My role is helping students via email, web chat and phone to understand how to get the best from home study.My main objective is to help guide and support students to achieve their life long goals and give them the best advice in their desired area of study. ICS specialise in a range of different qualifications as follows:-*CIPD (Chartered Institute in Personnel and Development) *AAT (The Association of Accounting Technicians)*CIPS (The Chartered Institute of Purchasing and Supply)*CIM (The Chartered Institute of Marketing) *ILM (Institute in Leadership and Management) *YMCA (Personal Training & Fitness instructor)..................................................................................and much much more.

  • Environtec Limited
    • United Kingdom
    • Environmental Services
    • 100 - 200 Employee
    • ,,,
      • 2014 - 2014

  • British Gas
    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Customer Service, Retention Associate
      • 2010 - 2012

      I was part of the main team who would support any customers we had to ensure that they were happy with the service being provided and if they decided to leave it was my job to solve the issues and present them with the best solution to ensure they continued as a British Gas Customer.

  • Direct Dialogue (Formerly know as The Rubicon Corporation)
    • DeputyTeam Manager, Sales Associate
      • 2006 - 2009

      > Work within a Team Environment > Provide training/coaching > Maintain agents KPI’S > Maintain own monthly KPI’s/target

Education

  • Uddingston Grammer High School
    1996 - 2000

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