Experience

Leratong Hospital

• Hospitals and Health Care
• 100 - 200 Employee

• Administrative Clerk (Intern)

  • Jun 2017 - Present



FNB South Africa

• Johannesburg Area, South Africa

• Inbound Banking & Customer Service Agent

  • Jun 2013 - Aug 2015

  • Retail banking & Transaction banking through voice interactions • Handling customer queries and complains both telephonically and electronically • Retail banking & Transaction banking • Card Cancellation • Teamwork & Co-operation • Retail banking & Transaction banking through voice interactions • Handling customer queries and complains both telephonically and electronically • Retail banking & Transaction banking • Card Cancellation • Teamwork & Co-operation



Markham 1873

• Retail
• 100 - 200 Employee

• Retail Assistant

  • May 2012 - May 2013

  • Dealing directly with customer either by telephone, electronically or face to face • Responding promptly to customer inquiries • Obtaining and evaluate all relevant information to handle inquiries and complaints • Performing customer verifications, processing orders, forms, applications and requests • Directing requests and unresolved issues to the designated resource • Managing customers’ accounts, keeping records of customers interactions and transactions • Recording details of action taken for inquiries, comments as well as handling and resolve customer complaints • Communicating and coordinate with internal departments and doing follow up on customer interactions