Experience

MASA

• United States
• Insurance
• 100 - 200 Employee

• Chief Technology Officer

  • Jun 2023 - Present



SAE.SO

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Founding Partner

  • Jan 2020 - Present

  Boston, Massachusetts, United States

• Founding Partner

  • Jan 2019 - Present

  London, United Kingdom



Element3 Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Technology Officer

  • May 2021 - Dec 2021

  Denver, Colorado, United States Fractional CTO



Voluntary Support North Surrey

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Member Board Of Trustees

  • Aug 2019 - May 2020

  Chertsey, Surrey A charity who works with voluntary and community organisations, statutory agencies and the business community to promote voluntary work, support voluntary and community organisations, be a voice for the voluntary sector and identify gaps in provision of services. Offering services to local voluntary groups including finding suitable volunteers, funding advice, help with business planning, marketing, access to training and much more



Tivity Health

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Transformation - Data Strategy

  • May 2018 - Mar 2019

  Chandler, Arizona

• Transformation - Call Center strategy

  • Jun 2017 - Mar 2019

  Chandler, Arizona



Aptus Health

• Advertising Services
• 1 - 100 Employee

• SVP, Service & Technology

  • Jan 2015 - Apr 2017

  Reading, Massachusetts End to end responsibility and accountability for Service and Technology pillars: Corporate Systems, Service Management, Technical Operations and Hosting, Product Engineering and Data Management/Warehousing to deliver 24/7 service availability across all Customer and Internal technical services. • Transformed and consolidated fragmented platforms footprint of both corporate, hosting and data capabilities. Responsible for shaping and refreshing the company technology vision to support growth… Show more End to end responsibility and accountability for Service and Technology pillars: Corporate Systems, Service Management, Technical Operations and Hosting, Product Engineering and Data Management/Warehousing to deliver 24/7 service availability across all Customer and Internal technical services. • Transformed and consolidated fragmented platforms footprint of both corporate, hosting and data capabilities. Responsible for shaping and refreshing the company technology vision to support growth, profitability within call center effectiveness, digital engagement, business modeling and data analytics. • Delivered YOY cost efficiencies realized through platform stabilization/consolidation for both CapEx and OpEx. • Improved and maintained Service Availability YOY through performance improvements in MTTR and Disaster Recovery capability (RTO and RPO) metric • Organized technical portfolio to a resource catalogue, realigning charging matrix to a consumption model to drive efficiency reducing resource costs.

• SVP, Service

  • Apr 2014 - Dec 2014

  Reading, Massachusetts Responsible for driving, managing and operating the enterprise technology portfolio. Collaborating across multiple teams to communicate vision, priority, budget, business requirements and manage issues. Owned the Service roadmap, technical delivery and change management to advance the technical capabilities to support the Customer, Marketing and Product teams. • Defined and executed a 3-year technology transformation program; Support Organizational alignment, Automated Order to Cash process,… Show more Responsible for driving, managing and operating the enterprise technology portfolio. Collaborating across multiple teams to communicate vision, priority, budget, business requirements and manage issues. Owned the Service roadmap, technical delivery and change management to advance the technical capabilities to support the Customer, Marketing and Product teams. • Defined and executed a 3-year technology transformation program; Support Organizational alignment, Automated Order to Cash process, Data Warehouse, Data Visualization and Reporting. • Creation and implementation of a Data Governance framework controlling access, control, transfer, usage and audit of corporate data and infrastructure assets.



SAE.SO

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Co-Founder & CIO

  • Mar 2013 - Dec 2014

  Reading, United Kingdom Invested capital and joined the company to develop a commercial platform offering and consuming applications. • Defined and managed delivery of the technical platform to enable the creation of consuming applications to commercialize. • Launched multiple commercial products consuming platform, in partnership with leading UK business school, eventually divesting platform IPR and use, eventually divesting the assets.



Skype

• United States
• Software Development
• 200 - 300 Employee

• Head of Technical Customer Solutions EMEA/APAC

  • Aug 2010 - Jan 2013

  London, United Kingdom As part of strategic investment to take the proposition to the enterprise, responsibility to establish a Technical Customer Solutions strategy and team responsible for delivering solution design, process and data integration and product requirements. • Delivered a Service organization through the lifecycle (design, deploy and manage) delivering a variety of Enterprise metrics against the related usage assets used to support corporate strategy and growth. • Recruited the team from the… Show more As part of strategic investment to take the proposition to the enterprise, responsibility to establish a Technical Customer Solutions strategy and team responsible for delivering solution design, process and data integration and product requirements. • Delivered a Service organization through the lifecycle (design, deploy and manage) delivering a variety of Enterprise metrics against the related usage assets used to support corporate strategy and growth. • Recruited the team from the ground up hiring all team members from both internal, external and vendor candidates. Establish processes and methodologies as well as responsibility for financial management, operational and strategic planning for the team. Show less



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Global Head of Service Architecture

  • Jan 2007 - Jul 2010

  London, United Kingdom Global responsibility for Service and Hosted technology across 5 global datacenters: Service Management, Technical and Hosting Operations, Data Compliance, Data Management/Warehousing to deliver high availability 24/7 service across for global Customer base. • Delivered Enterprise Data Governance framework responsible for policy, standards, definition, quality, engagement model and reporting. Deployed standard tools and processes to effectively manage and control. • Improved customer… Show more Global responsibility for Service and Hosted technology across 5 global datacenters: Service Management, Technical and Hosting Operations, Data Compliance, Data Management/Warehousing to deliver high availability 24/7 service across for global Customer base. • Delivered Enterprise Data Governance framework responsible for policy, standards, definition, quality, engagement model and reporting. Deployed standard tools and processes to effectively manage and control. • Improved customer satisfaction by 60% by driving service effectiveness through reprioritized investment priorities, establishing shared data warehousing and client insights. • 10% YOY reduction in Service expenses across the Collaboration platform and business line through simplification, automation and learning of operating processes. • Standardization onto global Service framework based on ITIL principles.

• Product Manager, RM Interchange

  • Feb 2006 - Dec 2008

  London, United Kingdom Generated a new product idea to create first to market SIP Clearing House to service the global financial institutions collaboration workflow. • Responsibility to deliver from concept through delivery; defined customer requirements, business administration process, product pricing, ‘go to market’ strategy, platform encryption and security. • Created and managed delivery team; project management, product engineering, test, support and release management.

• Head of Service Architecture

  • Jul 2003 - Dec 2006

  London, United Kingdom Responsible for Service strategy and delivery for hosting operations for the Collaboration business line: Service Management, Technical and Hosting Operations to deliver high availability 24/7 service across for global Customer base. • Restructured support organization to strategically align with business goals, meet timelines and improve customer satisfaction metric. • Data Center build-out and migration to new hosting facilities in “Big Bang” fashion.

• Head of Technical Specialist

  • Dec 2000 - Jun 2003

  London, United Kingdom • Managed a 30+ person project team responsible for implementation and support of real time solutions. Annualized increase in revenue of $2.3M and cost savings by license rationalization of $0.5M per annum. • Responsible for managed data center server implementations supporting an internal insurance agency providing real-time news feeds globally.