Experience

TRUONG HAI AUTO CORPORATION

• Vietnam
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Manager of Sales Department, Kia-Mazda Brand - Phu My Hung Branch.

  • Aug 2021 - Present

  Multiples responsibilities under Sales, Marketing and Operation Sales and Marketing: Managed the sales department for both KIA and Mazda to ensure both brands meet the sales and market share targets through:• Planned and set appropriate KPIs• Supported salespersons and sales team• Advised the Director for better promotions and more flexible solutions to assist customer car’ purchase process• Liaised with banks, credit providers and insurance companies to flexibly solve customers’ issues after social distancing measures• Co-operated with the marketing team to design new product launches on social media• Managed and control fan-page feedbacks and sales hotlineOperation:• Organized and reviewed Showrooms displays following headquarter requirements and guidelines• Managed sales website and social media fan-pages• Negotiated with supply chain to ensure sufficient and timely product delivery• Controlled to ensure consistent operational process and reports for both brands• Allocated the inventory of both brands to ensure meeting the forecasted demands• Conducted internal trainings to improve the team’s product knowledge and soft skills• Handled escalated customer’s issues in person or via hotlines Show less

• Sales Vice-Manager of Mazda - Phu My Hung Branch

  • Jan 2019 - Jul 2021

  Sales and Marketing: ensured my teams meet their sales and market share targets:• Highest sales volume branch in Ho Chi Minh city region in 2020 (776/target 720 cars)• Allocated markets, budget targets and manage the achievement of sales teams• Reviewed, updated, and deployed sales policies implementations• Resolved obstacles to support the sales staffs to finalize the sales deals and contracts with the customers• Deployed marketing campaigns according to company’s strategies.Operation:• Planned, organized and control showroom display following headquarter requirements• Managed Mazda website and social media pages• Implemented and controlled the standard operating car displays, offices, storage, launching and customer experience events• Managed the sales expenses of Sales Department and urged customers’ debt recovery• Collaborated, pushed, and distributed bank credits and insurances to achieve credit and insurance KPIs• Collaborated and influenced THACO Distribution Company, the factory and logistics Department to ensure sufficient car supply to the teams• Resolved difficulties and complaints during the car purchasing process• Organized customer care activities prior and after purchasing a car• Fostered strong relationship with major partners, key accounts, and key customers Show less

• Sales Team leader of Mazda - Phu My Hung Branch

  • Apr 2017 - Dec 2019

  • Top 4 of branch’s best sale personal in 2018 (52/target 45 cars – 115% of target)• Achieved monthly personal and team’s sales target• Supported colleagues to meet their targets and resolve customers’ complaints• Organized with Marketing department new product launches and test-drive events

• Sales Executives of Mazda - Phu My Hung Branch

  • Nov 2014 - Mar 2017

  • Top 3 of branch’s best sale person in 2016 (85/target 60 cars – 141% of targets) and the 6th in HCM region.• Acquired and maintain strong relationships with customers.