Duarte Gouveia
Customer Support Agent at SecureTrust- Claim this Profile
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Español Native or bilingual proficiency
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English Full professional proficiency
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Bio
Experience
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SecureTrust
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United States
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Computer and Network Security
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1 - 100 Employee
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Customer Support Agent
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Jun 2020 - Present
I work as a support analyst at Securetrust, providing assistance to customers in their PCI Compliance process. The service is provided in both english and spanish. I work as a support analyst at Securetrust, providing assistance to customers in their PCI Compliance process. The service is provided in both english and spanish.
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Staff Manager
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Mar 2018 - Jun 2019
I started working at La Bota as a bartender and waiter, and eventually got promoted to Staff Manager. My main responsibilities were: Pay employees, check daily income and expenses, ensure customer satisfaction and solve any possible issues. I started working at La Bota as a bartender and waiter, and eventually got promoted to Staff Manager. My main responsibilities were: Pay employees, check daily income and expenses, ensure customer satisfaction and solve any possible issues.
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Door-to-door seller
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Sep 2017 - Jan 2018
Main responsibilities included: Increasing the customer portfolio, driving new revenue streams. Main responsibilities included: Increasing the customer portfolio, driving new revenue streams.
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Front Desk Receptionist
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Dec 2016 - Jul 2017
Main responsibilities included: Check-in and check-out of costumers, making sure the customer was as happy as possible during their stay at the hotel. Main responsibilities included: Check-in and check-out of costumers, making sure the customer was as happy as possible during their stay at the hotel.
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Education
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Universidad del Norte
Psicología