Duarte Gouveia

Customer Support Agent at SecureTrust
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw, Mazowieckie, Poland, PL
Languages
  • Español Native or bilingual proficiency
  • English Full professional proficiency

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Bio

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Experience

    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • Customer Support Agent
      • Jun 2020 - Present

      I work as a support analyst at Securetrust, providing assistance to customers in their PCI Compliance process. The service is provided in both english and spanish. I work as a support analyst at Securetrust, providing assistance to customers in their PCI Compliance process. The service is provided in both english and spanish.

    • Staff Manager
      • Mar 2018 - Jun 2019

      I started working at La Bota as a bartender and waiter, and eventually got promoted to Staff Manager. My main responsibilities were: Pay employees, check daily income and expenses, ensure customer satisfaction and solve any possible issues. I started working at La Bota as a bartender and waiter, and eventually got promoted to Staff Manager. My main responsibilities were: Pay employees, check daily income and expenses, ensure customer satisfaction and solve any possible issues.

    • Door-to-door seller
      • Sep 2017 - Jan 2018

      Main responsibilities included: Increasing the customer portfolio, driving new revenue streams. Main responsibilities included: Increasing the customer portfolio, driving new revenue streams.

    • Front Desk Receptionist
      • Dec 2016 - Jul 2017

      Main responsibilities included: Check-in and check-out of costumers, making sure the customer was as happy as possible during their stay at the hotel. Main responsibilities included: Check-in and check-out of costumers, making sure the customer was as happy as possible during their stay at the hotel.

Education

  • Universidad del Norte
    Psicología
    2017 - 2019

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