Experience

CIPE Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Warehouse Manager

  • Jan 2022 - Present

  * Managed shipping and receiving of 20 to 30 packages on a daily basis, ensuring timely and accurate delivery to over 900+ locations in 47 states. * Enforced safety protocols and ensuring a safe working environment for all warehouse employees. * Implemented inventory control measures resulting in a reduction of 100% in inventory shrinkage. * Conducted 24 cycle counts of inventory annually, maintaining accuracy levels above 100% and identifying discrepancies to minimize inventory… Show more * Managed shipping and receiving of 20 to 30 packages on a daily basis, ensuring timely and accurate delivery to over 900+ locations in 47 states. * Enforced safety protocols and ensuring a safe working environment for all warehouse employees. * Implemented inventory control measures resulting in a reduction of 100% in inventory shrinkage. * Conducted 24 cycle counts of inventory annually, maintaining accuracy levels above 100% and identifying discrepancies to minimize inventory errors. * Coordinated inbound and outbound shipments, optimizing transportation routes and selecting carriers ensuring on-time deliveries. * Reorganized warehouse inventorying, resulting in a 100% increase in productivity and 100% reduction in errors * Addressed any issues or challenges that may arise in the warehouse operation, such as delays, damaged goods or inventory. * Utilized warehouse management systems (WMS) and other technology to enhance operations and tracking using Connect Wise (CW). * Maintained accurate records of inventory, shipments and other warehouse activities. * Collaborated with other departments, such as logistics, procurement to ensure smooth operations and timely order fulfillment. Show less * Managed shipping and receiving of 20 to 30 packages on a daily basis, ensuring timely and accurate delivery to over 900+ locations in 47 states. * Enforced safety protocols and ensuring a safe working environment for all warehouse employees. * Implemented inventory control measures resulting in a reduction of 100% in inventory shrinkage. * Conducted 24 cycle counts of inventory annually, maintaining accuracy levels above 100% and identifying discrepancies to minimize inventory… Show more * Managed shipping and receiving of 20 to 30 packages on a daily basis, ensuring timely and accurate delivery to over 900+ locations in 47 states. * Enforced safety protocols and ensuring a safe working environment for all warehouse employees. * Implemented inventory control measures resulting in a reduction of 100% in inventory shrinkage. * Conducted 24 cycle counts of inventory annually, maintaining accuracy levels above 100% and identifying discrepancies to minimize inventory errors. * Coordinated inbound and outbound shipments, optimizing transportation routes and selecting carriers ensuring on-time deliveries. * Reorganized warehouse inventorying, resulting in a 100% increase in productivity and 100% reduction in errors * Addressed any issues or challenges that may arise in the warehouse operation, such as delays, damaged goods or inventory. * Utilized warehouse management systems (WMS) and other technology to enhance operations and tracking using Connect Wise (CW). * Maintained accurate records of inventory, shipments and other warehouse activities. * Collaborated with other departments, such as logistics, procurement to ensure smooth operations and timely order fulfillment. Show less



DEPUY SYNTHES JOHNSON AND JOHNSON

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Records Coordinator

  • Jan 2020 - Oct 2021

  * Maintained and organized all records related to medical devices, including design specifications, manufacturing processes, quality control documents, and regulatory compliance records. * Ensured that all records and documentation related to medical devices adhere to regulatory requirements, such as those set by the Food and Drug Administration (FDA) in the United States or equivalent agencies in other countries. * Managed documentation and records associated with any changes made to the… Show more * Maintained and organized all records related to medical devices, including design specifications, manufacturing processes, quality control documents, and regulatory compliance records. * Ensured that all records and documentation related to medical devices adhere to regulatory requirements, such as those set by the Food and Drug Administration (FDA) in the United States or equivalent agencies in other countries. * Managed documentation and records associated with any changes made to the design, manufacturing process, or materials used in a medical device. This includes documenting change requests, approvals, and implementation. * Implemented document control procedures to ensure that all documents related to medical devices are properly reviewed, approved, and version-controlled. * Assisted with internal and external audits, including regulatory inspections, by providing access to and ensuring the accuracy of medical device records. * Managed the archiving and retention of records in accordance with regulatory requirements. Functioning as the liaison between Document Control and Iron Mountain for records pick-up and/or retrieval as needed. * Served as a point of contact for inquiries related to medical device records, both internally within the organization and externally with regulatory authorities. * Ensured the security and confidentiality of sensitive data within medical device records, particularly when handling patient-related information. Show less * Maintained and organized all records related to medical devices, including design specifications, manufacturing processes, quality control documents, and regulatory compliance records. * Ensured that all records and documentation related to medical devices adhere to regulatory requirements, such as those set by the Food and Drug Administration (FDA) in the United States or equivalent agencies in other countries. * Managed documentation and records associated with any changes made to the… Show more * Maintained and organized all records related to medical devices, including design specifications, manufacturing processes, quality control documents, and regulatory compliance records. * Ensured that all records and documentation related to medical devices adhere to regulatory requirements, such as those set by the Food and Drug Administration (FDA) in the United States or equivalent agencies in other countries. * Managed documentation and records associated with any changes made to the design, manufacturing process, or materials used in a medical device. This includes documenting change requests, approvals, and implementation. * Implemented document control procedures to ensure that all documents related to medical devices are properly reviewed, approved, and version-controlled. * Assisted with internal and external audits, including regulatory inspections, by providing access to and ensuring the accuracy of medical device records. * Managed the archiving and retention of records in accordance with regulatory requirements. Functioning as the liaison between Document Control and Iron Mountain for records pick-up and/or retrieval as needed. * Served as a point of contact for inquiries related to medical device records, both internally within the organization and externally with regulatory authorities. * Ensured the security and confidentiality of sensitive data within medical device records, particularly when handling patient-related information. Show less



Zimmer Biomet

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Document Control Coordinator

  • Jun 2014 - May 2016

   Maintain Device Master Records and Device History Records as well as other quality system documents such as training, monitoring records, authorized signature lists, etc.  In charge of leading weekly change control meetings and processing of all change orders within the quality system  Handle distribution of all change orders (engineering, specification, and labeling) to appropriate departments.  Process and distribute various document requests to departments as… Show more  Maintain Device Master Records and Device History Records as well as other quality system documents such as training, monitoring records, authorized signature lists, etc.  In charge of leading weekly change control meetings and processing of all change orders within the quality system  Handle distribution of all change orders (engineering, specification, and labeling) to appropriate departments.  Process and distribute various document requests to departments as needed.  Complete various projects as assigned by the supervisor in addition to general filing and copying. Show less  Maintain Device Master Records and Device History Records as well as other quality system documents such as training, monitoring records, authorized signature lists, etc.  In charge of leading weekly change control meetings and processing of all change orders within the quality system  Handle distribution of all change orders (engineering, specification, and labeling) to appropriate departments.  Process and distribute various document requests to departments as… Show more  Maintain Device Master Records and Device History Records as well as other quality system documents such as training, monitoring records, authorized signature lists, etc.  In charge of leading weekly change control meetings and processing of all change orders within the quality system  Handle distribution of all change orders (engineering, specification, and labeling) to appropriate departments.  Process and distribute various document requests to departments as needed.  Complete various projects as assigned by the supervisor in addition to general filing and copying. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Microsoft Xbox Technical Support

  • Sep 2013 - May 2014

   Responsible for all customer inquiries and questions pertaining to connectivity, billing, games & apps and hardware issues.  Provide excellent customer service at all times by following up on customer inquiries by taking specific action in a timely manner.  Troubleshoot equipment and system problems pertaining to connectivity, billing, games & apps and hardware issues.  Problem solves to help customers resolve issues on first call. Appropriately communicate with upset customers… Show more  Responsible for all customer inquiries and questions pertaining to connectivity, billing, games & apps and hardware issues.  Provide excellent customer service at all times by following up on customer inquiries by taking specific action in a timely manner.  Troubleshoot equipment and system problems pertaining to connectivity, billing, games & apps and hardware issues.  Problem solves to help customers resolve issues on first call. Appropriately communicate with upset customers to resolve their inquiries while thriving as a team player in a fast-paced, high-energy, change-oriented environment.  Participates in additional training courses when needed.  Perform other related duties and assignments as required. Show less  Responsible for all customer inquiries and questions pertaining to connectivity, billing, games & apps and hardware issues.  Provide excellent customer service at all times by following up on customer inquiries by taking specific action in a timely manner.  Troubleshoot equipment and system problems pertaining to connectivity, billing, games & apps and hardware issues.  Problem solves to help customers resolve issues on first call. Appropriately communicate with upset customers… Show more  Responsible for all customer inquiries and questions pertaining to connectivity, billing, games & apps and hardware issues.  Provide excellent customer service at all times by following up on customer inquiries by taking specific action in a timely manner.  Troubleshoot equipment and system problems pertaining to connectivity, billing, games & apps and hardware issues.  Problem solves to help customers resolve issues on first call. Appropriately communicate with upset customers to resolve their inquiries while thriving as a team player in a fast-paced, high-energy, change-oriented environment.  Participates in additional training courses when needed.  Perform other related duties and assignments as required. Show less



Computer Repair Technician

• Florida, United States

• Computer Repair Technician

  • Oct 2010 - Sep 2013

  * Assess, repair and maintain computers. * Make house calls to remove and clean computers from viruses. * Make sure computers, processors, hard drives and monitors are working at optimal operating levels. * Retrieve customer’s important documents from crashed hard drives. * Make recommendations for repair or replacement to customers and test any new parts that were installed. * Assess, repair and maintain computers. * Make house calls to remove and clean computers from viruses. * Make sure computers, processors, hard drives and monitors are working at optimal operating levels. * Retrieve customer’s important documents from crashed hard drives. * Make recommendations for repair or replacement to customers and test any new parts that were installed.



Protective Products Enterprise

• Warehouse Associate / IT Support Technician

  • Apr 2008 - Oct 2010

   Create and print labels for packages to be shipped while helping in the shipping department to prepare shipments.  Prepared orders by processing requests pulling materials, packing boxes, placing orders in delivery area.  Created a Work Instruction (WI) on how to use the station.  Was promoted to IT Support Technician and continued to work both positions. Help Desk 2/2010 – 10/2010:  End user support diagnosing hardware and software problems, training faculty and staff… Show more  Create and print labels for packages to be shipped while helping in the shipping department to prepare shipments.  Prepared orders by processing requests pulling materials, packing boxes, placing orders in delivery area.  Created a Work Instruction (WI) on how to use the station.  Was promoted to IT Support Technician and continued to work both positions. Help Desk 2/2010 – 10/2010:  End user support diagnosing hardware and software problems, training faculty and staff, using IT Support Request system to document, prioritize and track requests.  Infrastructure Support: building and installing cables, running plant cabling, researching, learning and evaluating new software, documenting systems. Show less  Create and print labels for packages to be shipped while helping in the shipping department to prepare shipments.  Prepared orders by processing requests pulling materials, packing boxes, placing orders in delivery area.  Created a Work Instruction (WI) on how to use the station.  Was promoted to IT Support Technician and continued to work both positions. Help Desk 2/2010 – 10/2010:  End user support diagnosing hardware and software problems, training faculty and staff… Show more  Create and print labels for packages to be shipped while helping in the shipping department to prepare shipments.  Prepared orders by processing requests pulling materials, packing boxes, placing orders in delivery area.  Created a Work Instruction (WI) on how to use the station.  Was promoted to IT Support Technician and continued to work both positions. Help Desk 2/2010 – 10/2010:  End user support diagnosing hardware and software problems, training faculty and staff, using IT Support Request system to document, prioritize and track requests.  Infrastructure Support: building and installing cables, running plant cabling, researching, learning and evaluating new software, documenting systems. Show less



Intelect Integrated Electronics

• Warehouse Coordinator

  • Nov 2006 - Feb 2008

   Keeping and maintaining accurate records of all the inventory and stock in the warehouse.  Authenticating the goods in the received shipments and maintaining note of any discrepancies.  Coordinating the receiving and dispatch of goods with transporters and suppliers. Ensuring proper handling and storage of goods and supplies.  Daily reconciliation of what was received against what was shipped. Fulfilled orders for technicians using a Material Requisition Form.  Prepared… Show more  Keeping and maintaining accurate records of all the inventory and stock in the warehouse.  Authenticating the goods in the received shipments and maintaining note of any discrepancies.  Coordinating the receiving and dispatch of goods with transporters and suppliers. Ensuring proper handling and storage of goods and supplies.  Daily reconciliation of what was received against what was shipped. Fulfilled orders for technicians using a Material Requisition Form.  Prepared documents for international shipments, making sure packing list and commercial invoice matched bill of lading/airway bill. Tracked shipments as needed. Show less  Keeping and maintaining accurate records of all the inventory and stock in the warehouse.  Authenticating the goods in the received shipments and maintaining note of any discrepancies.  Coordinating the receiving and dispatch of goods with transporters and suppliers. Ensuring proper handling and storage of goods and supplies.  Daily reconciliation of what was received against what was shipped. Fulfilled orders for technicians using a Material Requisition Form.  Prepared… Show more  Keeping and maintaining accurate records of all the inventory and stock in the warehouse.  Authenticating the goods in the received shipments and maintaining note of any discrepancies.  Coordinating the receiving and dispatch of goods with transporters and suppliers. Ensuring proper handling and storage of goods and supplies.  Daily reconciliation of what was received against what was shipped. Fulfilled orders for technicians using a Material Requisition Form.  Prepared documents for international shipments, making sure packing list and commercial invoice matched bill of lading/airway bill. Tracked shipments as needed. Show less



Fairfax County Alcohol & Drug Services

• Administrative Assistant II

  • Oct 2005 - Apr 2006

   In charge of assisting and answering client questions about the admission process, services and agency inquiries.  Schedule/maintained appointments and screened telephone calls answering inquiries that could be handled at the Administrative level while forwarding remaining calls to clinical staff.  Maintained procedure and policy with strong emphasis on Human Rights and adhered to the Federal Law of Confidentiality and HIPPA.  Used the Management Information Systems (SYNAPS) to… Show more  In charge of assisting and answering client questions about the admission process, services and agency inquiries.  Schedule/maintained appointments and screened telephone calls answering inquiries that could be handled at the Administrative level while forwarding remaining calls to clinical staff.  Maintained procedure and policy with strong emphasis on Human Rights and adhered to the Federal Law of Confidentiality and HIPPA.  Used the Management Information Systems (SYNAPS) to maintain accurate client information, generate reports, analyze and compiled a variety of records and forms. Process all incoming/outgoing mail which includes the distribution of U.S. mail, agency's in-house and county courier.  Prepare inactive records for storage and future retrieval as well as the clinical record retention.  Attended administrative staff meeting and training as required. Kept inventory of all supplies and supply requisition while maintaining organization. Show less  In charge of assisting and answering client questions about the admission process, services and agency inquiries.  Schedule/maintained appointments and screened telephone calls answering inquiries that could be handled at the Administrative level while forwarding remaining calls to clinical staff.  Maintained procedure and policy with strong emphasis on Human Rights and adhered to the Federal Law of Confidentiality and HIPPA.  Used the Management Information Systems (SYNAPS) to… Show more  In charge of assisting and answering client questions about the admission process, services and agency inquiries.  Schedule/maintained appointments and screened telephone calls answering inquiries that could be handled at the Administrative level while forwarding remaining calls to clinical staff.  Maintained procedure and policy with strong emphasis on Human Rights and adhered to the Federal Law of Confidentiality and HIPPA.  Used the Management Information Systems (SYNAPS) to maintain accurate client information, generate reports, analyze and compiled a variety of records and forms. Process all incoming/outgoing mail which includes the distribution of U.S. mail, agency's in-house and county courier.  Prepare inactive records for storage and future retrieval as well as the clinical record retention.  Attended administrative staff meeting and training as required. Kept inventory of all supplies and supply requisition while maintaining organization. Show less



Stericycle Direct Returns

• Field Tech Representative

  • Oct 2003 - Jul 2005

   Traveled to different hospital and pharmacy sites throughout the U.S. Pulled expired medications from both retail and hospital pharmacies.  Carefully separated non-class meds from class II-V narcotics. Recorded and made print of inventoried list and DEA 222 form using portable scanner/printer.  Secured box for travel, scheduled pickup using FedEx/Roadway Express couriers.  Traveled to different hospital and pharmacy sites throughout the U.S. Pulled expired medications from both retail and hospital pharmacies.  Carefully separated non-class meds from class II-V narcotics. Recorded and made print of inventoried list and DEA 222 form using portable scanner/printer.  Secured box for travel, scheduled pickup using FedEx/Roadway Express couriers.



Palm Beach County Department of Human Services

• Office Assistant

  • Jun 2000 - Jan 2001

   Actively involved with potential clients while being triaged.  Made copies and input confidential documents (birth certificates, driver's license social security, etc.) into county information system while maintaining procedure and policy with strong emphasis on Human Rights and adhered to the Federal Law of Confidentiality and HIPPA.  Once triaged and proper documents documented into database, Social Workers were informed.  Assisted security guard with safety issues and well… Show more  Actively involved with potential clients while being triaged.  Made copies and input confidential documents (birth certificates, driver's license social security, etc.) into county information system while maintaining procedure and policy with strong emphasis on Human Rights and adhered to the Federal Law of Confidentiality and HIPPA.  Once triaged and proper documents documented into database, Social Workers were informed.  Assisted security guard with safety issues and well being of clients and social workers.  Answered multi-line telephone systems giving out important information, schedule changes and office closures.  In charge of informing Clients of schedule changes and office closures. Show less  Actively involved with potential clients while being triaged.  Made copies and input confidential documents (birth certificates, driver's license social security, etc.) into county information system while maintaining procedure and policy with strong emphasis on Human Rights and adhered to the Federal Law of Confidentiality and HIPPA.  Once triaged and proper documents documented into database, Social Workers were informed.  Assisted security guard with safety issues and well… Show more  Actively involved with potential clients while being triaged.  Made copies and input confidential documents (birth certificates, driver's license social security, etc.) into county information system while maintaining procedure and policy with strong emphasis on Human Rights and adhered to the Federal Law of Confidentiality and HIPPA.  Once triaged and proper documents documented into database, Social Workers were informed.  Assisted security guard with safety issues and well being of clients and social workers.  Answered multi-line telephone systems giving out important information, schedule changes and office closures.  In charge of informing Clients of schedule changes and office closures. Show less