Experience

The Beacon Insurance Company Ltd.

• Trinidad and Tobago
• Insurance
• 100 - 200 Employee

• Senior Supervisor III - Internal Technical Support and Programming

  • Jan 2022 - Present

• Senior Supervisor - Internal Technical Support and Programming

  • Jul 2019 - Dec 2021

• Supervisor - Internal Technical Support and Programming

  • Apr 2014 - Jun 2019

  Financial. Monitoring and reporting on budget for professional fees.. Effectively managing contract programmers. Working with programmers to obtain estimates, negotiate pricing and ensure they meet deadlines/timelines.Customer. Serving as the primary interface to provide support to internal Information Systems teams.. Ensuring team has adequate human resources to support internal customer requirements.Process. Monitoring team performance on turnaround time of referred requests; ensuring the times are within approved KPI’s.. Participating in all development projects within the legacy insurance application.. Analysing all development requirements within the legacy insurance application.. Ensuring all policies are followed.Learning and Growth. Providing training and personal growth requirements to all reporting staff.. Managing and monitoring of team performance management goals and objectives.. Actively researching and maintaining a knowledge base of iSeries Windows programming related integration enhancements for staff operational efficiency.

• Senior Programmer/Analyst

  • Sep 2011 - Apr 2014

  Internal Operations. Responsible for development functions within the current and future Insurance applications.. Analysed system request and recommend working solutions.. Responsible for testing applications prior to implementation.. Documented Insurance applications.. Produced ad-hoc reports.. Performed all end of day and end of month procedures.. Engaged in any other Information System functions necessary for the effective operation of the Information Systems Division.Customer Service and Satisfaction . Provided users with Insurance application support.. Assisted with and conducts user training in Microsoft Office Suite and developed applications.Employee Development. Ensured the effectiveness of the Division by keeping up to date on changes in the Insurance and Information Technology industry.. Maximised individual productivity by being organised, having a sound work ethic.. Contributed to the achievement of team goals by active interest and involvement in all aspects of the Division’s operations.

• Programmer/Analyst III

  • Sep 2009 - Sep 2011

  Application design, development, testing and implementation.

• Programmer/Analyst

  • Sep 1997 - Sep 2009

  Application program customization and trouble-shooting.

• Junior Programmer

  • Jul 1997 - Sep 1997

  Application program customization.