Duane Schindler

First Line Support at CRC Press
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Credentials

  • Microsoft Certifications
    Microsoft

Experience

  • CRC Press
    • United States
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • First Line Support
      • Aug 2018 - Present

      The first line response to user desktop and general IT queries. To provide resolution to incidents, deploy new equipment and manage user service request, and escalating to 2nd when required.

    • Service Support Analyst
      • Nov 2015 - Aug 2018

    • Web Support Technician
      • Jun 2012 - Nov 2015

  • The Answer Group (TAG)
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Account Manager/Technical Support Analyst
      • May 2006 - Jun 2012

  • Oregon Institute of Technology, Public Affairs
    • Technical Documentation Writer
      • 2001 - 2003

Education

  • Oregon Institute of Technology
    Bachelor of Information Technology Management, Information Technology
    1998 - 2002
  • Oregon Institute of Technology
    Bachelor of Applied Science (B.A.Sc.), Information Technology major, Information Technology
    1995 - 2001

Community

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