Duane Bussue-Herbert
Director, Housing Placement Services at Breaking Ground (NYC Permanent Supportive Housing)- Claim this Profile
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English -
Topline Score
Bio
Credentials
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President's List - Summer 2022
Capella UniversityNov, 2022- Sep, 2024 -
Master of Science Human Services Graduation with Distinction Specialization in Leadership and Organizational Management
Capella UniversitySep, 2022- Sep, 2024 -
President's List - Spring 2022
Capella UniversityAug, 2022- Sep, 2024 -
President's List - Winter 2022
Capella UniversityMay, 2022- Sep, 2024 -
Foundation of Leadership Certificate 2
The National Society of Leadership and SuccessDec, 2021- Sep, 2024 -
Foundations of Leadership Certificate 1
The National Society of Leadership and SuccessNov, 2021- Sep, 2024 -
Mental Health First Aid
-Oct, 2018- Sep, 2024 -
C.A.R.E CPR with First Aid and AED
-Oct, 2018- Sep, 2024 -
Special Training: Investigating Sexual Abuse in Correctional Settings
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Experience
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Breaking Ground (NYC Permanent Supportive Housing)
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United States
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Non-profit Organizations
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200 - 300 Employee
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Director, Housing Placement Services
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Jun 2023 - Present
•Spearhead the newly created program Project Welcome MAT (Moving on Accelerated Timeline). Manage program budget of 3 grants totaling over 3 million dollars. •Liaise with Breaking Ground's Leasing and Property Management teams and analogous external teams to manage processes to support a timely and smooth transition from homelessness to permanent housing. •Develop and refine standards of practice for Breaking Ground's Housing Specialists and housing placement process and ensure adherence to same. Led monthly Housing Specialist meetings to ensure a streamlined process for housing placements internally and externally. •Liaise with the Department of Development Contract Compliance and Data Strategy to ensure the accuracy of data in the HMIS (AWARDS) system. Utilize data to develop and deliver reports to funders and leadership. •Provide direct supervision to a 4-5 Transition Coordinators responsible for liaising with individual programs to manage the documentation-related aspects of the transition from homelessness to permanent housing. Show less
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The Jericho Project
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Senior Assistant Director
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Nov 2020 - Feb 2023
• Led the revitalization/overhaul of the financial assistance process to allow for a synchronized process that improved communication between the program and the financial department, reducing processing payment time to three business days. • Reviewed and approved Temporary Financial Assistance (TFA) with an annual approval of 755k for rental assistance, security deposit, brokers’ fees, moving expenses, bedding, and household items, and ensure all required information and supporting documentation is present in the request.• Developed onboarding guides for all positions to ensure that new employees are acclimated to their roles within 6-8 weeks. Training staff on the electronic case management system and evidence-based practices, including Critical Time Intervention, Motivational Interviewing, Harm Reduction, Trauma-Informed Care, and Housing First.• Implemented quality control standards to conduct frequent case audits in the HMIS (AWARDS) system to ensure all data entered is correct for excellent data quality for the monthly VA upload conducted by the Director of Government Grants and Data Quality. Also, prepare an internal monthly dashboard to monitor program outcomes.• Hired and trained line staff (Case Managers) and management program staff (Assistant Directors) in a hybrid work setting. Led a team of eight direct employees while providing targeted leadership to allow for professional growth and create a team of self-starters. Show less
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Assistant Director, Housing Placement & Data Quality
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Sep 2019 - Nov 2020
• Led a team of 4 housing specialists with 150 annual placements who located, recruited, and developedrelationships with property owners and brokers to identify suitable apartments in all NYC boroughs forparticipating SSVF veterans. Oversaw team when remote and coordinated the return to the office to ensure quality/effective service delivery during these periods of unprecedented transition.• Reviewed Temporary Financial Assistance (TFA) request with an annual budget of 566K for rental assistance, security deposit, brokers’ fees, moving expenses, bedding, and household items. Ensure that all required information and supporting documentation.• Proactively overseen the development of housing plan for all SSVF veterans, including assessing for TFA, P3 Shallow Subsidy, and referrals and applications for housing vouchers, including City FEPS, HPD, NYCHA, and 2010E.• Regulated overall quality assurance/audit management for the HMIS (AWARDS) system to ensure adherence to documentation and data standards. Coordinate with Director of Government Grants and Data Quality to ensure staff makes the needed corrections to data errors; pay particular attention to move-in, discharge destinations, and changes in income/benefits. • Improved, established, and created the internal and external process for identifying Veterans for housing opportunities at Jericho Project supportive housing locations. Coordinated weekly and led monthly meetings with DHS, VA, and the other NYC SSVF programs to inform of current vaccines, provide updates on veterans referred, and present on each site. Show less
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Case Manager
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Feb 2018 - Sep 2019
• Conducted assessments and program intakes for veterans and families who are either chronically homeless or at imminent risk of homelessness. Maintained a caseload of 20-35 clients. • Utilized current evidence base practice of Critical Time Intervention, Motivational Interviewing, Harm Reduction, Trauma-Informed Care, and Housing First veteran families resolve their housing crises. • Discovered and provided referrals/linkages for community resources, including but not limited to preventive services, long-term case management programs, benefits assistance, mental and physical healthcare, pantries, hospitals, and Homebase to maintain stable housing.• Assisted veterans at the 30th street men’s shelter in identifying, locating, obtaining, and exploring alternatives to shelter to be eligible for the Rapid Resolution Program. • Documented clinical case management and psychosocial services in the HMIS (AWARDS) data system with a minimum of two contacts per month. Developed an Individual Service Plan and reviewed the plan monthly to track the progress of goal completion. Show less
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Catholic Charities Community Services
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United States
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Non-profit Organizations
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1 - 100 Employee
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Case Manager
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Sep 2017 - Feb 2018
• Provided intensive case management services to chronically severe homeless adults suffering from mental health and substance abuse. Maintained a caseload of 25-35 clients. • Developed detailed service plan and/or safety plan in collaboration with clients to outline specific actions and timeframes to address individual needs in accordance with program guidelines. • Maintained and updated program rosters, electronic case note systems, and physical case files throughout the service period using various internal and external databases including the HMIS (AWARDS) system. • Escorted clients to various appointments- medical, psychiatric, Social Security Administration, Public Assistance, Emergency Rooms, and immigration as necessary. • Compiled documentation needed to submit an HRA2010E housing application, prepared clients for housing interviews and followed up on the status weekly with housing providers. Show less
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Volunteers of America-Greater New York
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United States
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Non-profit Organizations
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100 - 200 Employee
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Case Manager Supervisor/ Intake Coordinator
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Dec 2016 - Aug 2017
• Supervised two case managers with a caseload of 30 clients, conducted monthly supervision, and audited twelve charts monthly.• Pioneered the client intake and assessment process to orient the clients referred by the Department of Homeless Services and the Department of Mental Health to the program and produce a comprehensive assessment of client service needs.• Aided in monitoring client success through participation in case conferences, staff meetings, reviews of program plans, and development of discharge plans.• Recorded case management activities in the HMIS (AWARDS) system in accordance with agency and funder guidelines and procedures. • Collaborated and guided clients regularly to assist them in obtaining needed services/benefits to achieve their individual service plan goals. Supportive counseling strengthens the client’s ability to make appropriate life decisions. Show less
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Case Manager
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Sep 2016 - Dec 2016
Developed with the client a mutually agreed-upon individual service plan.Met regularly with the client to assist with providing services and referrals for external support. Provided supportive counseling to strengthen their ability to make appropriate life decisions.Documented case management activities in accordance with agency and funder guidelines and procedures in the HMIS (AWARDS) system.
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The GEO Group, Inc.
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United States
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Security and Investigations
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700 & Above Employee
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Monitor 1
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Aug 2015 - Sep 2016
• Conducted timely headcounts and random breathalyzer, pat search, urinalysis test, and room searches. • Patrolled throughout the facility to observe and listen to individual residents and groups of residents. • Mad entries into the log book showing employees' entrance and exit of the facility and import events. • Documented disciplinary actions for violating rules according to BOP policy and logging accordingly • Conducted timely headcounts and random breathalyzer, pat search, urinalysis test, and room searches. • Patrolled throughout the facility to observe and listen to individual residents and groups of residents. • Mad entries into the log book showing employees' entrance and exit of the facility and import events. • Documented disciplinary actions for violating rules according to BOP policy and logging accordingly
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Tommy Bahama
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Stock Associate
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Aug 2013 - Sep 2015
• Processed all outbound shipments in an accurate and timely manner. • Responded promptly to all communication regarding inventory inquiries and discrepancies. • Assisted with floor sets, floor recovery, and the daily pull. • Replenished the sales floor to ensure all merchandise was available. • Processed all outbound shipments in an accurate and timely manner. • Responded promptly to all communication regarding inventory inquiries and discrepancies. • Assisted with floor sets, floor recovery, and the daily pull. • Replenished the sales floor to ensure all merchandise was available.
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Student Intern
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Apr 2015 - Jun 2015
• Filed documents containing the client’s information. • Made copies and faxed documents. • Provided case workers information about their new clients and updated caseload sheets. • Filed documents containing the client’s information. • Made copies and faxed documents. • Provided case workers information about their new clients and updated caseload sheets.
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The Children's Place
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United States
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Non-profit Organizations
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1 - 100 Employee
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Sales Associate/Cashier
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Sep 2012 - Sep 2013
• Processed and handle customer secure credit transactions. • Maintained a neat, clean, and friendly environment for customer shopping. • Replenished the sales floor to ensure all merchandise was available. • Processed and handle customer secure credit transactions. • Maintained a neat, clean, and friendly environment for customer shopping. • Replenished the sales floor to ensure all merchandise was available.
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Belltower Books
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Consumer Goods
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1 - 100 Employee
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Buyer
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Apr 2012 - May 2012
• Traveled to customers (dorm rooms, homes) to purchase their used textbooks. • Exchanged books for cash. • Transport books to a designated drop-off point. • Traveled to customers (dorm rooms, homes) to purchase their used textbooks. • Exchanged books for cash. • Transport books to a designated drop-off point.
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Mitchell College
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United States
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Higher Education
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100 - 200 Employee
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Student Caller
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Mar 2012 - Apr 2012
•Called constituents (alumni, parents, and friends of MC) to build rapport, update demographic information and acquire gifts for the Annual Fund. •Served as an ambassador for Mitchell College by establishing an open line of communication between the College and its benefactors. •Handled confidential information such as credit and debit card numbers. •Called constituents (alumni, parents, and friends of MC) to build rapport, update demographic information and acquire gifts for the Annual Fund. •Served as an ambassador for Mitchell College by establishing an open line of communication between the College and its benefactors. •Handled confidential information such as credit and debit card numbers.
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Cooke Center for Learning & Development
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United States
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Education Administration Programs
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1 - 100 Employee
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Inter, Mail Handler
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Nov 2009 - May 2011
• Delivered parcels throughout different locations in New York City. • Sorted and processed mail-in office building. • Ensured that recipients sign off on mail and packages. • Delivered parcels throughout different locations in New York City. • Sorted and processed mail-in office building. • Ensured that recipients sign off on mail and packages.
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Education
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2021 - 2022
Capella University
Master of Science - MS, Leadership and Organizational Management -
2012 - 2015
Monroe College
Bachelor of Science (B.S.), Criminal Justice/ Human Services -
2012 - 2013
Monroe College
Associate of Science (A.S.), Criminal Justice
Community
