Duane Brown
Senior Director of Workforce Development at Church Hill Activities and Tutoring- Claim this Profile
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Bio
Credentials
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ServSafe Manager Instructor/Proctor
National Restaurant AssociationMar, 2021- Oct, 2024
Experience
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Church Hill Activities & Tutoring
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United States
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Non-profit Organizations
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1 - 100 Employee
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Senior Director of Workforce Development
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Jan 2020 - Present
• Direct daily operational workflows and retail activities for highly trafficked coffee shop generating $200K in annual sales. • Own all program planning and analysis to identify and promote continuous process improvements and quality assurance within workforce development and training programming strategies. • Apply quantitative analysis to analyze and synthesize revenue performance and growth strategies for monthly financial reports pivotal to short and long-term goals. • Refine a host of industry-sector programming including curriculum development, instructional requirements, industry certifications, program implementation requirements, and student success strategies. • Align workforce programs with evolving economic needs and high school graduate employment rates through rigorous industry and market research. • Advise Board of Directors in strategic improvements to processes that meet institutional vision and promote cross-collaborative partnerships. • Develop and adapt programs to comply with state and federal labor requirements in partnership with the Department of Labor, Licensing, & Regulation, industry partners, workforce development providers. • Conduct robust program audits / internal investigations to gauge program impact and gaps, providing data-driven insights to leadership to inform strategic and operational decisions. • Gather / analyze data and architect solutions resolving issues in program and workforce performance. • Mentor and equip division staff with essential industry, operational, and program know-how to optimize operations for student success. Show less
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J Sargeant Reynolds Community College
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United States
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Higher Education
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100 - 200 Employee
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Education Coordinator, Work-based Learning
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Feb 2022 - Present
• Activate student opportunities to gain key industry work experience by forging employer-sponsored partnerships and coordinating internship development opportunities.• Oversee high-impact program initiatives including leadwork-based learning program planning, program analysis, and daily coordination with key program stakeholders.• Increase academic rigor and expanded student learning outcomes-based state Department of Education accreditation.• Provide hands-on leadership and coaching, empowering staff to improve technical and database management capabilities to sustain operational workflows.• Grow brand value and visibility by spearheading community outreach and public relations initiatives.• Foster partnerships with community organizations and elevated college standing by encouraging campus use for community activities and events. Show less
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Adjunct Assistant Professor in Culinary Arts
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Aug 2020 - Present
• Educated adult learners in formal culinary arts and hospitality management practices as seasoned industry subject matter expert.• Continually monitored learner performance and comprehension through quizzes, tests, and assignments, adapting curriculum and teaching practices to strengthen learner experience and development.• Pivoted teaching strategies to evolving technical environments and industry demands to exceed state educational requirements.• Retained industry and instructional credibility by consistently maintaining American Culinary Federation certification.• Converted culinary arts theories into practical applications that reinforced student knowledge through simulated industry scenarios. Show less
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The Culinary Institute of America
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United States
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Higher Education
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700 & Above Employee
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Enrollment Manager - Bachelor's Degree Programs
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Aug 2013 - Dec 2019
• Generated $1.8M in annual net tuition revenue and increased enrollment conversion 5% by designing data-driven recruitment strategy to increase target audience awareness.• Instrumental in fortifying brand visibility by owning all marketing operations including market research, digital / print media, networking, and cross-functional team collaboration.• Owned initiative to launch and direct Center for Academic Advising department that provided formal advising across 3 campuses. Orchestrated all design layouts, office renovations, staff recruitment and onboarding, and business process development.• Hosted professional development educating students on potential academic and professional pathways, promptly attending to questions and inquiries to instill confidence in decision-making process.• Performed weekly statistical enrollment analysis and reporting in student enrollment conversion metrics, progress, and program adjustments to exceed enrollment goals.• Oversaw all aspects of campus wide Career Day program and study abroad programs for 3 domestic and 1 international campus in Singapore.• Oversaw third-party travel management vendor relationship and managed student orientations on a quarterly basis. Show less
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Program Coordinator - Bachelor's Degree Programs
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Nov 2011 - Aug 2013
• Designed and implemented new academic programs and spearheaded all marketing in increase community awareness.• Advanced existing processes by migrating paper enrollment process to web-based forms, academic advising, and online course registration ERP.• Cultivated collaborative relationships with students and faculty to assist program performance and meet requirements in admissions, travel abroad programs, lodging, and transportation.• Produced weekly enrollment pacing report for Vice President and weekly student communications to circulate updates on goals.• Steered development initiatives for ERP course registration system including research, requirements analysis, implementation, and administration.• Bridged communications for 4 campuses to improve transparency in financial aid clearance, student affairs, dining operations, and residential services. Show less
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Education
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2014 - 2016
Regent University
Master of Arts (M.A.), Organizational Leadership -
2010 - 2011
The Culinary Institute of America
Bachelor of Business Administration - BBA, Restaurant/Food Services Management -
1996 - 1998
The Culinary Institute of America
Associate of Arts - AA, Culinary Arts/Chef Training
Community
