Admissions Coordinator

• Oct 2023 - Present

Customer Service Representative

• May 2022 - Jun 2023

• Answered an average of 150 calls per day and exceeds the daily quota • Provided prompt customer service with a professional, friendly, and patient attitude • Proactively memorized several products and services provided by the company • Resolved technical issues guiding users through step-by-step solutions • Politely addressed any customer complaints, escalating to management when necessary. • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions Show less

Meighan Center Tutor

• Jan 2020 - May 2023

• Tailoring tutoring methods to meet the unique learning needs of students with disabilities.• Developing personalized strategies that address specific challenges while leveraging strengths.• Gaining knowledge about different learning disabilities and their impact on academic performance.• Adapting my teaching techniques to accommodate various disabilities, such as dyslexia, ADHD, etc.• Incorporating visual, auditory, and tactile teaching methods to cater to diverse learning styles.• Using creative approaches to make complex concepts more understandable.• Regularly assessing students' progress and adjusting teaching strategies accordingly.• Celebrating achievements and setting achievable goals. Show less

Social Media Marketing Intern

• Sep 2022 - Apr 2023

• Created and executed social media campaigns to engage with prospective students and promote the university's programs and offerings.• Worked closely with the admissions team to develop content that would resonate with our target audience and showcase the unique aspects of the Mount Allison experience.• Created social media posts, stories, and graphics for various platforms, including Instagram, Facebook, and Twitter.• Monitored engagement metrics to track the success of our campaigns.• Contributed to the development of social media strategies and helped to manage the department's social media calendar.• Researched industry trends and best practices to ensure that our social media presence was innovative and effective.• Managed a new Instagram account aimed at prospective students, developing a content strategy and managing the account on a daily basis.• Responded to comments and messages and built relationships with our followers.• Gained valuable experience in social media management, content creation, and digital marketing.• Developed strong communication and collaboration skills. Show less

Math and Physics Teaching Assistant

• Jan 2020 - Apr 2023

• Assisting professors during lectures and labs, providing support and clarification to students.• Conducting small group tutoring sessions to help students with problem-solving and understanding complex concepts.• Grading assignments and labs, providing constructive feedback to students.• Assisting in the preparation of course materials and lab setups.• Demonstrating experiments and practical applications during lab sessions.• Facilitating online discussions and providing technical support for virtual learning platforms.• Collaborating with other teaching assistants and faculty to enhance the learning experience.• Supporting students with learning disabilities or special needs, ensuring inclusivity in the classroom.• Participating in TA training sessions and professional development workshops.• Maintaining organized records of student progress and attendance.• Upholding academic integrity and ensuring compliance with university policies and procedures Show less

International Projects Intern

• Jan 2022 - Apr 2022

• Assisted with projects such as the international language café and Music festival to promote cultural and linguistic diversity across campus.• Created and designed content and promotional materials for the International Centre social media to improve student engagement and attendance.• Managed and created trips, activities, and events for new international students to ease their transition to a new life in Canada.• Helped in designing and creating content for an international student handbook which included a guide to basics of living in Sackville, New Brunswick.• Assisted with general office tasks such as, record keeping, mentorship, and sending out regular updates via email.• Participated in the mentorship program to assist incoming international student to settle in Sackville and start their academic journey at Mount Allison university.• Signed up as a facilitator during the international orientation to welcome all the new international students into the MtA family. Show less

Tutor / Mentor

• Jan 2022 - Jan 2023

• Providing personalized academic support and guidance to students. • Assessing their learning needs and tailoring tutoring sessions accordingly. • Developing strategies to address individual learning challenges and goals. • Conducting one-on-one or small group tutoring sessions. • Teaching various subjects and topics according to the students' curriculum. • Explaining complex concepts in an understandable and relatable manner. • Serving as a mentor and role model to students. • Offering advice on study techniques, time management, and goal setting. • Fostering a positive and encouraging learning environment. • Monitoring and assessing students' progress over time. • Identifying areas of improvement and developing strategies to address them. • Providing regular feedback to students and their parents/guardians. • Creating educational materials, resources, and practice exercises. • Curating relevant materials to supplement tutoring sessions. • Adapting teaching methods to accommodate diverse learning styles. • Addressing learning obstacles and finding creative solutions. Show less

Assistant Preschool Teacher

• Aug 2018 - Dec 2018

• Cooperated with the senior teacher in creating a safe and mentally stimulating environment in a class of approximately 30 students • Created and managed a WhatsApp group with all the parents to provide regular updates and help them track their children's progress • Regularly took pictures and videos of various class activities to post on the school's website to improve social media presence • Boosted engagement with the parents through various social media channels such as Instagram and Snapchat • Recorded and uploaded the students' grades to the school's website • Created spreadsheets to tally the students' grades at the end of semester to ensure that the data is correct Show less