Experience

Complii FinTech Solutions Ltd

• Australia
• Software Development
• 1 - 100 Employee

• Business Analyst

  • Jun 2023 - Present

• Account Manager

  • Jan 2022 - Jun 2023



HUB24 Limited

• Australia
• Financial Services
• 400 - 500 Employee

• Customer Relationship Management Consultant

  • Jun 2021 - Feb 2022

  • Working within an in-bound contact centre environment, I respond to client queries relating to superannuation, managed funds, insurance products and HUB24 platform product • I am responsible for providing timely solutions to tickets via phone along with resolving questions via email or chat via our ticketing system • I liaise with our other Investment Administration and Platform Administration teams for specialist client support queries as needed • Working within an in-bound contact centre environment, I respond to client queries relating to superannuation, managed funds, insurance products and HUB24 platform product • I am responsible for providing timely solutions to tickets via phone along with resolving questions via email or chat via our ticketing system • I liaise with our other Investment Administration and Platform Administration teams for specialist client support queries as needed



BT

• Australia
• Financial Services
• 700 & Above Employee

• Customer Relations Consultant

  • Mar 2020 - Jun 2021

  • I was primarily responsible for servicing complex customer enquires via inbound calls in a contact centre environment • Using my stakeholder management skills, I took ownership of escalations and complaints, and resolved them in a timely manner • I proactively managed relationships with customers and financial advisors. I also worked with financial advisors assisting them with queries about our platform • During my tenure at BT, I always met and exceeded all my Key Performance Indicators • As part of my learning and development plan, I identified trends and provided feedback to my team management to prevent recurrence Show less



Louis Vuitton

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Client Advisor

  • Apr 2018 - Mar 2020

  • As a Client Advisor, I took pride in providing exceptional client experience to new and returning clients • I built upon my retail industry experience to learn about the luxury fashion industry. I also attained substantial knowledge of Louis Vuitton products • My passion for assisting clients and personal interest in latest fashion trends proved to be a valuable combination in ensuring my clients received the highest level of customer service • My attention to detail helped me gain a better understanding of my client’s requirements and style • As a team, we were allocated department targets and individual targets, which I always exceeded • Acting as a trusted advisor, I built a pool of returning clients who I would contact frequently to check-in, provide updates on products/promotions, and organise personalised in-store appointments when required • As part of the high achiever’s club, I would travel to domestic and international fashion events to host my top spending clients • As part of a high performing team, I exercised my communication and leadership skills to always share effective selling techniques with my peers and share success stories Show less



Nike

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Apr 2017 - Apr 2018

  • Developed my management skills by managing a team of over fifteen staff • Developed customer service skills by resolving customer complaints and enquiries in a timely manner • Learnt the importance of time management and delegating tasks when required to team leaders • Ensured compliance of all process and procedures • Drafted product projections and financials, reviewed the profit and loss statement each quarter • Achieved and exceeded sales targets by applying cross-selling techniques and negotiation skills • Exercised strong communication skills to train new staff members Show less



Smiggle

• Singapore
• Retail
• 200 - 300 Employee

• Store Manager

  • May 2015 - Jun 2017

  • Leveraging my experience in customer service, I aimed to always provide our clients the highest level of service • Having worked in a KPI driven environment before, I was able to overachieve my personal and store sales targets, ensure all KPIs were met including shrinkage targets • Achieve financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions • Identified current and future customer requirements by establishing rapport with potential and actual customers • I developed succession plans for my team and helped them achieve their desired goals • Daily management of stock and adherence to policies to minimise stock loss and theft • Working with the Visual Merchandising teams, I assisted in setting up the store Show less