Experience

Kaypay

• Vietnam
• IT Services and IT Consulting
• 1 - 100 Employee

• Co-founder & Managing Director

  • Jan 2022 - Present

  Ho Chi Minh City, Vietnam Built and launched by KMS, Kaypay is a BNPL commerce platform that provides Vietnamese consumers a more joyful way to discover, shop, and pay for authentic goods.



KMS Technology, Inc.

• United States
• Software Development
• 700 & Above Employee

• Senior VP of Delivery

  • Nov 2018 - Present

  Vietnam - Provides leadership of initiatives and activities that impacts all Service BUs - Provides mentorship and guidance for BU owners and leadership teams as needed - Recruitment of high-level delivery staff, i.e. Directors and TAs - Be the final Vietnam executive escalation point for Delivery BU issues that are either not being solved well in a BU or require coordination across BUs - Oversight of new account distribution across different BUs. Make sure having a system in place that… Show more - Provides leadership of initiatives and activities that impacts all Service BUs - Provides mentorship and guidance for BU owners and leadership teams as needed - Recruitment of high-level delivery staff, i.e. Directors and TAs - Be the final Vietnam executive escalation point for Delivery BU issues that are either not being solved well in a BU or require coordination across BUs - Oversight of new account distribution across different BUs. Make sure having a system in place that responses quickly to Sales team support requests, and distributes opportunities to BUs in a fair manner - Oversight for staff transfer across BUs - resolve issues in this matter if it comes up and can not be resolved by the BU owners directly

• VP of Delivery

  • Sep 2012 - Jul 2022

  Vietnam - Worked with the Executive team on strategic actions to strengthen, sustain, and scale up KMS’s business model - Played oversight roles for software development projects with new US clients



QASymphony

• Director of Operations

  • Dec 2011 - Aug 2012

  San Francisco Bay Area - IT infrastructure planning, developing & maintaining to support development needs and operational needs - Establishing and improving customer services team to wow customers when they least expect it - Coordinating company's product release efforts - Establishing and improving HR/Admin practices, procedures, tools and the team to provide admin assistance to others in the company



KMS Technology, Inc.

• United States
• Software Development
• 700 & Above Employee

• VP of Delivery

  • Jul 2010 - Dec 2011

  Vietnam

• Delivery Director

  • May 2009 - Jun 2010

  Vietnam - Established the delivery team (both development and QA teams). Ran & grew it with the goal of assuring high customer’s satisfaction, employee’s satisfaction and financially profitable to the company: • Sales supported • Recruited delivery resources following sales pipeline, and company’s goals • Set delivery goals that support company’s goals and ran the delivery against the goals • Assured profitability, high customer’s satisfaction at each delivery teams, and employee’s… Show more - Established the delivery team (both development and QA teams). Ran & grew it with the goal of assuring high customer’s satisfaction, employee’s satisfaction and financially profitable to the company: • Sales supported • Recruited delivery resources following sales pipeline, and company’s goals • Set delivery goals that support company’s goals and ran the delivery against the goals • Assured profitability, high customer’s satisfaction at each delivery teams, and employee’s satisfaction • Jointly defined company’s title, performance appraisal systems and put them into use. • Shaped culture of delivery teams in supporting building company’s corporate culture • Dealt with employee’s performance issues • Allocated work and resource (people, equipment, facilities, materials, etc.) for the project teams • Developed team spirit, motivating and building morale; dealing with problems that are escalated - Provided executive oversight for all projects under the delivery department to ensure smooth project execution, quality of software products, clients’ satisfaction - Acted project manager role for various projects



Viet Phu E-Payment Corp

• Senior Manager

  • Mar 2008 - Apr 2009

  - Understood details of technical requirements for integrating Viet Phu’s products with partners’ systems - Created, executed, tracked and controlled integration project plans with partners’ development teams and internal development team - Created/maintained technical guidelines for partners’ technical/development teams - Defined/developed processes for coordination between internal groups to support the integration with partners - Planned resources needed within Professional… Show more - Understood details of technical requirements for integrating Viet Phu’s products with partners’ systems - Created, executed, tracked and controlled integration project plans with partners’ development teams and internal development team - Created/maintained technical guidelines for partners’ technical/development teams - Defined/developed processes for coordination between internal groups to support the integration with partners - Planned resources needed within Professional Services team and looked for the right people for the team - Participated in pre-sales meetings and marketing events when necessary - Provided oversight for projects under Professional Services group to ensure integrations meet business needs - Developed team spirit, motivating and building morale; Show less



Computer Sciences

• Senior Engineering Manager

  • Jan 2008 - Mar 2008

  Program Manager for a group of outsourcing and local market projects. Following are detailed responsibility of the role: - Provided executive oversight for all projects under the Program managed to ensure smooth project execution, to ensure delivery of quality software products, and to ensure clients are satisfied with the work that projects are doing - Provided active supports to Project Managers in implementing projects - Allocated work and resource (people, equipment, facilities… Show more Program Manager for a group of outsourcing and local market projects. Following are detailed responsibility of the role: - Provided executive oversight for all projects under the Program managed to ensure smooth project execution, to ensure delivery of quality software products, and to ensure clients are satisfied with the work that projects are doing - Provided active supports to Project Managers in implementing projects - Allocated work and resource (people, equipment, facilities, materials, etc.) for the project teams - Managed resources, staffing, skill sets transferring, and recruiting of the Program - Developed team spirit, motivating and building morale; dealing with problems that are escalated - Participated in pre-sales meetings and marketing events when necessary Show less



First Consulting Group

• IT Services and IT Consulting
• 1 - 100 Employee

• Engineering Manager

  • Jun 2006 - Dec 2007

  Working as offshore and onsite Project Manager responsible for - managing all aspects of the project (scope, client’s expectation, client’s satisfaction, project’s economic, team’s morale…) - working directly with the customer to establish common processes which allow Plexis’ development team (in the US) and FCGV’s development team (in Vietnam) work efficiently together

• Associate Engineering Manager

  • Jun 2005 - May 2006

  Working as offshore and onshore project manager responsible for: - Bringing the project current with all required development artifacts. - Creating and maintained project plan - Maintaining team morale and commitment - Motivating and counselling project associates to develop skills and ensure positive performance outcomes - Managing of project economics

• Senior Software Engineer

  • Mar 2004 - May 2005

  Working as a software designer and software architect both offshore and onshore to - Study the architecture of client’s product - Develop project’s architecture and framework for implementation - Create design model for business rules documented in use case documents that fits to existing products of the client - Create detailed design for components and passed to development team in Vietnam - Monitor and mentored the team of developers to make the product conformed to the… Show more Working as a software designer and software architect both offshore and onshore to - Study the architecture of client’s product - Develop project’s architecture and framework for implementation - Create design model for business rules documented in use case documents that fits to existing products of the client - Create detailed design for components and passed to development team in Vietnam - Monitor and mentored the team of developers to make the product conformed to the requirements and the defined architecture - Train team members and transfer knowledge about client’s product to the team members

• Software Engineer

  • Jun 2000 - Feb 2004

  Software Developer and Software Designer