Experience

Opta Information Intelligence

• Canada
• Insurance
• 1 - 100 Employee

• Data Analyst

  • Apr 2022 - Present



Nationwide Appraisal Services

• Canada
• Real Estate
• 1 - 100 Employee

• • Feb 2022 - Apr 2022

• • Jul 2021 - Jan 2022

  - Performing root cause analysis, UAT testing, resolving issues, identifying and flagging bugs to developers.- Providing support to the Operations department with technical assistance. Ensuring system functionality and performance are working as intended. - Consulting about Business Requirements with managers, business analysts, and project managers. Clarifying and translating requestiments to developers.- Creating advanced SQL queries to identify patterns that can lead to the root cause of the problem. Show less

• • Feb 2021 - Jun 2021

  - Managing and creating reports for different segments of the business using Excel, MySQL, Power BI, SSRS, and Matomo.- Pulling, gathering, and cleaning data for ad hoc requests. Creating tables, visualizations, and reports for internal and external clients on a daily, weekly, monthly, and quarterly basis. - Analyzing and providing insights to Operations managers and Sales Executives

• • Aug 2020 - Jan 2021

  - Confirming areas of service. Obtaining several quotes from appraisers. Assigning files to appraisers with a reasonable profit margin.

• • Aug 2019 - Jul 2020

  - Assisting mortgage specialists to expedite appraisal reports. Providing resolutions and solving escalations.

• • Apr 2018 - Jul 2019

  - Ensuring reports are delivered on time. Providing updates to the lenders. Checking timelines and turnaround times.