Senior Salesforce Business Analyst

• Oct 2022 - Present

Senior Consultant

• May 2022 - Oct 2022

Client - BMO ● Manage day to day activities of the quality engineering team in a fast-paced agile software development environment. ● Manage all testing deliverables like Test Plans, Playbooks, Test execution plan, Test exit report, Defect report and Daily Status report ● Manage and define functional/business/traceability matrix, test coverage, scripting guidelines checklist, scenario identification and test cases Client - BMO ● Manage day to day activities of the quality engineering team in a fast-paced agile software development environment. ● Manage all testing deliverables like Test Plans, Playbooks, Test execution plan, Test exit report, Defect report and Daily Status report ● Manage and define functional/business/traceability matrix, test coverage, scripting guidelines checklist, scenario identification and test cases

Associate

• May 2021 - Apr 2022

Working as individual contributor as well as lead a team - Extensively involved in understanding and creating E2E customer payment journeys (FPS,BACS,CHAPS etc) and creation of E2E scenario and execution of E2E tests in both UAT and PROD environment using salesforce. - Good exposure on Salesforce CRM with understanding of various work flows which includes - create/track/reassign/escalate/close customer case , account handling , managing payments , Direct debits , perform card actions , inbound outbound calls/chats w.r.t different roles Show less

Senior Analyst

• Jul 2018 - May 2021

• Creation of E2E user stories from the features provided by Business and getting it reviewed from PO and conducting agile ceremonies for the team • Test Design analysis for automation in collaboration with different teams involved • Identification and creation of Test Data requirement • Test Planning and Test Designing for Manual execution • Performed Sanity Testing, Shakedown Testing and System Integration Testing/E2E Testing • Bug Tracking, Logging and reporting bugs using Silk Central • Risk analysis and raising challenges faced with Stake Holders • Creation of Testing Deliverable like Test Strategy, Test Plan, Daily Status Reports and Test Completion reports. Show less

Test Engineer/ Functionality Analyst

• Oct 2016 - Jun 2018

• Agile Methodology (Scrum Practices) Like: Daily Scrum Meeting, Involved in Sprint Planning meeting (Estimation for Work Items) • Communicate with other management, developers, and product managers for product issues. • Requirement Analysis of user stories. • Creation of Test Cases as per the requirement in Confluence • Reporting of Bugs in TFS. • Perform testing on latest build available. • Performing Testing like: Smoke, Sanity, UI, Ad-hoc, Regression, Re-Testing, Browser Compatibility, System Testing, Exploratory Testing, Authorization & Authentication. Show less

Senior System Engineer

• Feb 2014 - Oct 2016

• Analyzing the scope of client requirements and chalking out functional test strategy. • Preparing Test cases (Writing & Execution) and Test Results document/Requirements Traceability Matrix (RTM). • Bug tracking, documentation (using HP ALM - Quality Center), prioritization of bugs to be resolved and re-execution after bug fixing • Interaction with client team and actively hosted walkthrough/sign-off meetings, and conducted UAT (User Acceptance Testing). • Involved in mentoring of juniors in the team in identifying the gap in knowledge and arranging regular and timely KT Sessions • Writing/Running the Queries in SQL Tool according to the business requirements. • Executing test script on test environment, and recording the execution • Checking baseline recommendation using clear case version controlling tool and doing sanity testing for code builds. • Performing Builds and Deployment using Hudson tool and UNIX console. • As a part of Release Management Team attending and representing the team for daily touch base and Tracker calls. Show less