Experience

Expert Software

• Romania
• Software Development
• 1 - 100 Employee

• Help Desk Specialist

  • Jan 2020 - Present

  Expert Software SRL was born in 2003 as an IT&C company and is offering software on demand, consulting services and IT solutions mainly for the retail industry.Main responsabilities:- Troubleshooting users’ IT equipment and software over the phone or by email and with remote control technologies.- Create and assign tickets severity, properly prioritize work activities accordingly and collaborate with other on site support resources/companies to resolve IT issues- Identify and escalate priority issues



IQFix.ro

• Romania
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Area Sales Manager

  • Jan 2017 - Jan 2020

  - Preliminary diagnostic of warranty claims, based on automated software utilities- Reception of all incoming shipping- Drawing up all reports on stocks- Final QC of repaired devices together with the customer- Stress testing, combability testing, load testing- Linux basic commands, scripts- Preparing setup hardware and software for testing- Representing the company in the relationship with customers- Representing the company in the relationship with local authorities- Easy handling of specialized IT applications and technical support for customers- Developing and implementing improvements in the company sales policy



McDonald's

• 1 - 100 Employee

• Manager

  • Jan 2013 - Jan 2017

  - Coordinate people, products and equipment in order to deliver an excellent Quality, Service, Clean and Value (QSC&V) level during the shift`s with the goal of achieving optimal business results in any area of responsibility- Identify the abilities and knowledge of each member of the team of workers- Perform follow-up through direct checks to ensure that the staff performs the delegated tasks- Constantly checking the equipment correct running- Identifying how sales and market segments are increased through the main traffic generators- Anticipating customers needs and choosing the best solutions to achieve a high level of customer satisfaction- Completing and ensuring the correctness of the data entered int the inventory sheet- Knowledge of the restaurant budget, targets and achievements corresponding to the level of responsibility- Reporting in a correct, structured and timely manner- Providing clear instructions and guidance when delegating. Delegation in a fair, efficient and appropriate manner to the position and the level of authority