Derek Rollins

Volunteer & Foster Care Coordinator at Midlands Humane Society
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Contact Information
us****@****om
(386) 825-5501
Location
Council Bluffs, Iowa, United States, US

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Experience

    • United States
    • Fundraising
    • 1 - 100 Employee
    • Volunteer & Foster Care Coordinator
      • Sep 2022 - Present

      At the Midlands Humane Society, I provide recruiting, onboarding, appreciation, and training for our team of 130 volunteers and foster parents. Volunteer retention is at a steady 90%, with new volunteers joining consistently through the 4-8 orientations that I lead every month. - Daily management of schedules and records for volunteers and foster parents - Secured, trained, and directed 40 volunteers for the annual gala which raised $203,000 in donations - Designed and distributed volunteer “Weekly Peek” newsletter and other essential communications - Consistent and accurate gathering of volunteer/foster data for report to the Executive Director - Collaborated closely with the Director of Operations to design and deliver high-quality social media content - Organization of 2-4 volunteer events every month for external groups including schools and businesses - Drafted, edited, finalized, and implemented Foster and Enrichment Training Manuals Show less

  • Mountain Tree Care
    • Boulder, Colorado, United States
    • Arborist
      • Mar 2022 - Jul 2022

      At Mountain Tree Care, I was able to learn extensive information about the ecology of Colorado's plant ecosystem. Our team mainly worked throughout Boulder's residential areas for storm cleanup, regular pruning, removals, and chip dumps. - Verified work orders with customers and guaranteed satisfaction after completion - Maintained excellent critical thinking skills during stressful and physically demanding situations At Mountain Tree Care, I was able to learn extensive information about the ecology of Colorado's plant ecosystem. Our team mainly worked throughout Boulder's residential areas for storm cleanup, regular pruning, removals, and chip dumps. - Verified work orders with customers and guaranteed satisfaction after completion - Maintained excellent critical thinking skills during stressful and physically demanding situations

    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Shelter Services Specialist
      • Dec 2020 - Jan 2022

      At Foothills Animal Shelter, I put my animal husbandry and interpersonal skills to good use by helping animals find new homes! I further expanded on these skills by providing outstanding customer service to the public through a variety of services offered by the shelter, including the facilitation of over 1000 adoptions. - Experience using de-escalation techniques in emotional and intense situations - Received professional de-escalation training from Golden Police Department - Conducted ~30 vaccine clinics to provide affordable pet care and education Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Stocking Specialist
      • Nov 2020 - Jul 2021

      At REI, I strengthened my organizational and problem-solving skills while also interacting with customers in a positive way to ensure exceptional service! Through my two seasonal terms, I developed my expertise in outdoor equipment and clothing and am able to confidently recommend items based on customers needs. As a seasonal stocker, I was integral to ensuring superb presentation of REI's vast product line while maintaining the ability to talk to customers about the products. At REI, I strengthened my organizational and problem-solving skills while also interacting with customers in a positive way to ensure exceptional service! Through my two seasonal terms, I developed my expertise in outdoor equipment and clothing and am able to confidently recommend items based on customers needs. As a seasonal stocker, I was integral to ensuring superb presentation of REI's vast product line while maintaining the ability to talk to customers about the products.

    • United States
    • Food and Beverage Manufacturing
    • 700 & Above Employee
    • Produce Clerk
      • Mar 2014 - Nov 2020

      At Hy-Vee, I was able to learn important interpersonal skills while learning proper food safety protocols. I developed strong ethics, integrity, honesty, and teamwork skills. This experience has allowed me to excel in other the positions on my profile. - Administered training to new Part-Time employees - Formalized role of Part-Time Customer Care Captain to supervise employees - Yielded shrink rate 4% below company standard - Stimulated a 6% increase in sales every year for a $4.5 million department Show less

    • United States
    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • North American Bear Center Inter
      • May 2019 - Aug 2019

      Working at the North American Bear Center provided the opportunity for me to excel at a wide range of modes of interpretation. I was able to solidify my communication skills all while honing my animal husbandry skills for 4 ambassador black bears. - Produced and guided 80 educational tours and 15 live global broadcasts. - Mobilized daily care regimen for 4 ambassador Black Bears. - Constructed, operated, and deconstructed the NABC booth at the local Blueberry Festival. - Participated in the organization and conduction of the Lilypad Picnic event for donors/stakeholders. - Co-led after-hours Boy Scout troop stay with the Director of Events. Show less

    • United States
    • 100 - 200 Employee
    • Wild Kingdom Pavillion Intern
      • May 2018 - Aug 2018

      Working at the Omaha Zoo in the Wild Kingdom Pavilion gave me extensive experience working with various different animal taxa from mammals to invertebrates. I was able to conduct training activities, diet preparation, and participate in research. At the same time I was able to hone my public speaking skills through frequent keeper talks. - Spearheaded construction of the Spotted Turtle exhibit - Independently engineered enrichment to mentally stimulate animals - Produced daily keeper talk for 5-30 guests at a time on a wide range of topics - Created and maintained SOP and Excel Sheet for Harvest Mouse Ethogram Data Collection Show less

  • One Ocean Diving
    • Haleiwa, Hawaii, United States
    • One Ocean Diving Intern
      • Apr 2018 - May 2018

      At One Ocean Diving, I was able to progress my interpretation skills through informative social media postings as well as communicating with guests on dives. I also had the opportunity to participate in data collection on dives. - Composed 25 educational Instagram posts using peer-reviewed research articles - Collaborated with data collection on dives At One Ocean Diving, I was able to progress my interpretation skills through informative social media postings as well as communicating with guests on dives. I also had the opportunity to participate in data collection on dives. - Composed 25 educational Instagram posts using peer-reviewed research articles - Collaborated with data collection on dives

Education

  • Iowa State University
    Animal Ecology, Fisheries and Aquatic Sciences
    2016 - 2020

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