Experience

Bony Levy Jewelry

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Associate Director of Operations

  • 2022 - Present

  -Oversee, implement and improve processes throughout various areas of the business such as customer experience, production, and logistics -Validate company processes are being followed via training, standard operating process creation, and reviewing progress checkpoints -Utilize metrics, company guidelines, to evaluate employee progress and growth in accordance with company standards evaluate performance and necessary training -Develop strategy, planning, and execution of all companywide product receiving and customer care initiatives -Lead communication between retail vendor partners, vendors to resolve quality control issues, assess vendor performance -Gather, organize, and analyze data for senior leadership to improve inventory levels (shortage, excess) and avoid any supply chain delays -Lead receiving, and customer care teams in upholding and exemplifying company values while cross training across multiple areas to increase development opportunities to minimize turn-over -Effectively and efficiently project manage product launches, and deliveries with competing priority, and deadlines across all sales channels (DTC, Full-price, off-price, private client) Show less



Bony Levy Jewelry

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Wholesale Operations Manager; Ordering + Receiving

  • Dec 2018 - 2021

  -Oversee international production to ensure timely deliveries, and execution of company product guidelines-Heavy vendor communication to resolve delays, receive PO updates, and address and resolve new/current product quality issues-Maintain and implement logs/process improvements to streamline and maximize efficiency within logistics-Data entry and internal operating system updates/maintenance-Write all vendor PO’s and ensure order accuracy via audits and quarterly meetings -Work closely and under tight deadlines with internal product development team to ensure product accuracy, sample life cycle, and ensure quick product turnaround internally and with vendors to support presentation and product launch deadlines-Provide product details and descriptions for online product-Develop, plan, and execute order timeframes (ordering, production timeframe, and receipt) when writing vendor POs to ensure timely deliveries -Oversee and manage all production components to ensure products meet deadlines-Build and maintain vendor relationships while periodically evaluating their performance based on internal metrics -Oversee product imaging needs internally and for vendor requests-Manage, coach, and develop processing/receiving, and imaging team-Update and maintain company’s monthly, quarterly, and annual spending with all vendors Show less

• Regional Brand Manager

  • Sep 2016 - Dec 2018

  -Leveraged in store retail partner employees to maximize sales via coaching, product knowledge, and merchandising leading to increases of over 10% annually. -Planned and executed in store events such as trunk shows in tandem with retail vendor partners to drive substantial volume, and build new client relationships-Manage and create marketing tools for retail vendor partners to utilize on social media and in store to highlight sales events -Hosted vendor summits for retail partners/leaders to impart product knowledge, develop sales plans, and strategize sales goals -Oversaw three regions in the nation, for a total of over $10M in total volume Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Lead Teller

  • Apr 2014 - Sep 2016

  -Recommended and referred clients to private banking to increase banking relationships/products -Oversaw tellers on front-end to ensure satisfactory client interactions -Manage/balance/order branch location cash inventory -Provided overrides and approvals for escalated customer transactions within company guidelines -Recommended and referred clients to private banking to increase banking relationships/products -Oversaw tellers on front-end to ensure satisfactory client interactions -Manage/balance/order branch location cash inventory -Provided overrides and approvals for escalated customer transactions within company guidelines



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Assistant Department Manager

  • Aug 2010 - Nov 2013

  -coached and developed strong retail team to support store demand/needs -admin duties: (scheduling, interviews, APRs) -maintained and implemented corporate merchandising strategies -supported daily store operations and department growth via merchandising, product call-outs, and staff development -coached and developed strong retail team to support store demand/needs -admin duties: (scheduling, interviews, APRs) -maintained and implemented corporate merchandising strategies -supported daily store operations and department growth via merchandising, product call-outs, and staff development