Experience

Youth Insearch Foundation (Aust) Inc

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Senior Fundraising Coordinator

  • Jul 2021 - Present



Garvan Institute of Medical Research

• Australia
• Research Services
• 400 - 500 Employee

• Supporter Services Coordinator

  • Jun 2021 - Jul 2021



The Smith Family

• Non-profit Organizations
• 700 & Above Employee

• Relationship Officer

  • May 2021 - Jun 2021



Swinburne University of Technology

• Australia
• Higher Education
• 700 & Above Employee

• • Oct 2020 - Jan 2021

• • Sep 2018 - Oct 2020

  - Responsible for coordinating activities supporting the Advancement Office's strategic and operational engagement with donors and key stakeholders. - Identifying opportunities to engage with Swinburne's growing pool of donors- Collaborating and supporting Senior Relationship Managers on key projects- Coordinating the Trusts and Foundations portfolio by working with key stakeholders across the university and identifying opportunities to meet the university's KPI- Donor stewardship- Providing administrative support- Maintaining and ensuring data integrity through Raisers Edge- Administering and promoting core advancement and philanthropy initiatives- Providing customer service to donors and developing relationships across the University with faculties and internal stakeholders Show less



University of Sydney

• Australia
• Higher Education
• 700 & Above Employee

• Information Management Officer - Advancement Services

  • Dec 2017 - May 2018

  Was responsible for processing gifts, donor and alumni data accurately and efficiently, in accordance with current procedures in the CRM database (Ellucian's Advance). I was also expected to undertake a range of related administrative tasks that were crucial to ensuring donor and alumni data was managed meticulously for the purpose of supporting development and alumni relations activities of the University, in particular the Division of Alumni & Development Was responsible for processing gifts, donor and alumni data accurately and efficiently, in accordance with current procedures in the CRM database (Ellucian's Advance). I was also expected to undertake a range of related administrative tasks that were crucial to ensuring donor and alumni data was managed meticulously for the purpose of supporting development and alumni relations activities of the University, in particular the Division of Alumni & Development



MECCA Brands

• Australia
• Retail
• 700 & Above Employee

• • Feb 2017 - Jan 2018

  - Responsible for driving and delivering strong KPI's - Delivering exceptional customer service- Ongoing development of product knowledge- Assisting customers with make-up application and advice with skin-care- Operating POS System- Clearly communicating company policy and services- Contributing towards improving processes in order to increase employment efficiency- Developing strategies to enhance employee engagement

• • Oct 2015 - Feb 2017



Macquarie University

• Australia
• Higher Education
• 700 & Above Employee

• • Sep 2013 - Jan 2017

  Responsibilities:- Meticulously updating and managing the CRM database (Ellucian's Advance)- Conducting prospect research - Coordinating with Development Managers to enhance their cultivation and stewardship plans- Running weekly prospect snapshot reports for Development Managers- Documenting new processes to reflect best practiceAchievements: Assisted in improving the gift acknowledgment process

• • Nov 2016 - Dec 2016

  Supervised a three-week calling campaign initiated to engage with MQ alumni; building relationships, informing them of upcoming events as well as lifetime privileges exclusive to them. This team consisted of 9-12 student callers. Responsibilities included:- Improving and implementing strategic procedures to enable efficiency throughout the campaign- Running end of day reports and statistics- Building rapport with alumni- Preparing and delivering successful scripts- Identifying and overcoming objections - Obtaining alumni contact information and reassurance of confidentiality and security- Managing and updating miscellaneous data Show less



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Dec 2014 - Sep 2015

  Played a role in setting up Sydney's very first Forever 21 store in Macquarie Centre - Responsible for delivering great customer service at all times - Cash handling, processing product exchanges and obtained authority to price over-ride and refund - Clearly communicating company policies - Styling customers and provided personal shopping services - Operating POS system - Providing product knowledge to customers - Restocking product and visual merchandising - Running fitting rooms Show less



Lovisa Pty Ltd

• Australia
• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2012 - Aug 2014

  Providing exceptional customer service, styling customers, up-selling, cash handling, banking, keeping an hourly track of KPI's, ensuring daily and weekly budget was met, stocktake, visual merchandising, supervising staff, training team members, maintaining the overall cleanliness of the store, experience in rostering, operating POS system, completing regular online training, opening and closing the stores, regular communication with head office regarding store performances and loss prevention, handling and organising product delivery, processing IBT's/recalls and more. Show less