Chief Operating Officer

• Nov 2022 - Present

Lead the daily operations of the company, as well as risk management, customer acquisition and onboarding to ensure our customers are lifetime champions of COI. *Lead Operations with excellence *General Management *Build an operational platform that will enable the company to continue to scale efficiently *Own and manage strategic partnerships for customer implementations *Implement HR Strategy focused on hiring, training and retaining talent Lead the daily operations of the company, as well as risk management, customer acquisition and onboarding to ensure our customers are lifetime champions of COI. *Lead Operations with excellence *General Management *Build an operational platform that will enable the company to continue to scale efficiently *Own and manage strategic partnerships for customer implementations *Implement HR Strategy focused on hiring, training and retaining talent

Director Of Operations

• Sep 2021 - Oct 2022

Supports educational program operations to ensure compliance with state and school board standards. Provides leadership in operations activities to support school reform initiatives. Conducts high level investigations with HR. Ensures safety protocols are in place and updated yearly. Collaborates with the Director of Grants and Development to ensure that Title I funds, school improvement funds and other grants are linked to instructional operations to support efficient classroom instruction. Participates as a member of district improvement committees. Collaborates with the Department of Community Services in the establishment of intervention programs to address school safety, student behavior, and monitors the programs for their effectiveness. Interfaces with the Chief Academic Officer and Executive Directors of Elementary and Secondary Education in instructional course design, revision, and implementation. Interfaces with the Department of Community Services in resolving student/parent/staff complaints, safety concerns, and transfers. Collaborates with principals in establishing operations programs that will maximize opportunities for students to meet grade level expectations. Provides oversight of the implementation of leadership teams within each school. Collaborates with community partners such as but not limited to Allentown Police Department, Lehigh Valley Hospital systems, Colleges and Universities, Lehigh Valley Workforce Investment Board to establish apprenticeships and mentoring programs for students supported through the Department of Grants and Development. Serves as District liaison on Board of Education Athletic sub-committee and is responsible for the oversight and budget of interscholastic athletics. Responsible for overseeing Security officers within the District. Collaborates with the Deputy Superintendent in legal matters and in the preparation of draft Board policies, administrative rules, and status reports. Show less

Executive Director of Operations: Office of Specialized Services

• Oct 2019 - Aug 2021

Provides leadership in the development, management, and coordination of the operations of the special education function of the School District of Philadelphia (SDP). Oversees the development and integration of the key operational activities of the special education function to include compensatory education, financial planning and analysis, transportation logistics, personnel recruitment and retention, charter school sub-grants and related operations. Provides leadership in the development, management, and coordination of the operations of the special education function of the School District of Philadelphia (SDP). Oversees the development and integration of the key operational activities of the special education function to include compensatory education, financial planning and analysis, transportation logistics, personnel recruitment and retention, charter school sub-grants and related operations.

Director Of Field Operations and Facilitator Development

• Feb 2012 - Oct 2019

Manage and lead day-to-day activities in executive development program as well as in a number of other training institutes for K-12 leaders. Liaison with master faculty, certified consultants and certified facilitators who conduct training around the country. Includes hiring, selecting, assigning, pairing, monitoring, and evaluating facilitator trainers. Collaborate with senior-level clients at the state and school district levels. Collaborate with supporting personnel within finance, contracts, legal affairs and other areas. Engaged in marketing, sales, and reform initiatives. Respond to requests for proposals and similar solicitations. Ability to interact and communicate effectively with officials in senior leadership and policy positions within the K-12 domain. Ability to lead a multifaceted, flat and nimble organization. Show less

Associate Product Manager

• Jan 2011 - Feb 2012

Responsible for contributing to the analysis and detailed tactical plans to platform’s strategic plan; implementing the tactical marketing plans for the platform's assigned product segments; assisting in the planning, development and execution of the assigned product group’s marketing objectives, tactics, programs and budgets; participate in and manage cross-functional teams to progress marketing projects to desired results.

Executive Director

• Jan 2006 - Jan 2011

Experience running a top tourist attraction facility overseeing operations, budgets, marketing, programming, planning, staffing and leadership. Staff of 50+. Oversees all marketing, advertising and promotional staff and activities. Evaluate customer research, market conditions, and competitor data and implement marketing plan changes as needed. Ability to absorb, analyze and interpret large amounts of complex information. Commercially astute with the ability to identify key business opportunities. Flexible approach to work with the ability to respond to changing business priorities. Sensitivity to cultural differences and to consumer behaviors and trends. Strong appreciation of Crayola’s core values. Creatively minded with a passion for innovation. Show less

Associate Director, MBA Program

• 2000 - 2006

Reported to Vice President for Program and Strategic Development. Administered the day-to-day activities of the MBA department. Responsible for the planning, allocating, and controlling of a marketing budget. Assisted in the strategic direction and development of satellite campus initiatives. Oversaw the scheduling and staffing of courses. Oversaw the activities on five physical campuses. Assisted with the coordination of the online program. Responsibilities include responding to inquiries and processing applications. Collaborated and assisted with a self-study review and visiting team for the MBA program and accreditation. Developed, implemented and communicated recruitment/marketing initiatives and informational sessions. Coordinated and conducted annual/bi-annual assessments for program. Supervised paraprofessionals. Responsible for providing advising and support services for adults enrolled in evening degree programs to ensure retention and graduation of students. Evaluated transcripts for transfer students Assisted Director with program development, administration and assessment. Developed spreadsheets and reports on admissions and registration efforts. Worked closely with designated liaison of University personnel to provide fully coordinated MBA experience for students. Developed and maintained a positive community relationship with professional and community service organizations, business, industry and other related entities in the service area. Independently and proactively developed marketing opportunities via the World Wide Web and other interactive technologies. Assisted with recruitment of tenure track and adjunct faculty members. Show less

71L

• 1988 - 2002