Andrew McLachlan

General Manager at Carbone's Hospitality
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Contact Information
us****@****om
(386) 825-5501
Location
Guilford, Connecticut, United States, US

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Terry Levee

Drew is a true foodie while demonstrating outstanding skills in the area of culinary research, product development, food safety and regulatory compliance. I had the privilege of working with Drew while developing our fresh, natural and organic prepared foods program. His knowledge, energy and understanding of the business played a key role in our success. Drew has always been quick to roll his sleeves up, jump in and offer support and advice. He is a true business partner, real team player and I look forward to working with Drew again in the future.

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Credentials

  • Introduction to Marketing
    The Wharton School
    Jan, 2016
    - Oct, 2024
  • Strategic Management
    Copenhagen Business School
    Jan, 2016
    - Oct, 2024
  • ServSafe Food Protection Manager Certification
    National Restaurant Association Educational Foundation (NRAEF)
    Oct, 2011
    - Oct, 2024

Experience

    • United States
    • Restaurants
    • 1 - 100 Employee
    • General Manager
      • Dec 2021 - Present

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Restaurant Manager
      • Apr 2021 - Dec 2021

      Reopened and then operated two outside venues, Summer 2021. Responsible for improvements in hiring, training, and menu development. Oversaw drastic improvements in the customer experience by identifying and training shift leads who could manage the flow of business both FOH and BOH. In charge of inventory and purchasing liquor for entire property – upwards of $15K per week. Maintained a 21% blended liquor cost across all venues and revenue streams. During an extreme labor shortage, identified many areas of operation on the property that were in need of assistance and provided what was needed to ensure a positive experience for the guests.

    • General Manager
      • Sep 2020 - Mar 2021

      Expanding upon my experience operating during the colder months while following COVID protocols, I was hired to maintain revenue and pivot, as necessary. Balanced business needs, employee, and guest safety through two confirmed cases. Built strong delivery and online ordering programs using existing POS system and additional platforms – adding/maintaining 15% in revenue. Put in place standardized recipes, order guides and production sheets. Created financial reporting documents which were presented to partners on a weekly basis.

    • General Manager
      • Aug 2019 - Sep 2020

      Led their Kokomo’s location through the first season of being open through the winter, with intensely managed labor and food costs while building the brand, food quality and customer relations to drive top-line sales. Pivoted multiple times to accommodate COVID restrictions. Upon re-opening, revenue increased 35% over previous year with strict protocols in place. Led their Kokomo’s location through the first season of being open through the winter, with intensely managed labor and food costs while building the brand, food quality and customer relations to drive top-line sales. Pivoted multiple times to accommodate COVID restrictions. Upon re-opening, revenue increased 35% over previous year with strict protocols in place.

    • United States
    • Hospitality
    • Lead Consultant
      • Oct 2017 - Sep 2019

      Participated in the initial discovery phase for our clients including financials, staffing, menu development, purchasing and overall operations. Outlined the strategic path forward and implemented the plan. Created excitement and interest about food and customer service among key players and build the right teams to reach the agreed upon goals. Participated in the initial discovery phase for our clients including financials, staffing, menu development, purchasing and overall operations. Outlined the strategic path forward and implemented the plan. Created excitement and interest about food and customer service among key players and build the right teams to reach the agreed upon goals.

    • General Manager
      • Oct 2016 - Sep 2017

      Tasked with creating efficiencies in a young and very rapidly growing $3,200,000 per year business while maintaining the brand and expanding revenue. Immediately saw a 40% growth in 2017 holiday sales. Lead the Catering team to a 28% increase YTD. Defined the roles of Department Leads and that of their Teams. Made quantifiable improvements in the P&L by reducing COGS and labor. Tasked with creating efficiencies in a young and very rapidly growing $3,200,000 per year business while maintaining the brand and expanding revenue. Immediately saw a 40% growth in 2017 holiday sales. Lead the Catering team to a 28% increase YTD. Defined the roles of Department Leads and that of their Teams. Made quantifiable improvements in the P&L by reducing COGS and labor.

    • Principal and Owner
      • Dec 2014 - Oct 2016

    • Operations Manager
      • Mar 2015 - Nov 2015

      Led day to day operations of a unit exceeding $12,000,000 in annual revenue. Driving sales and growth with innovative approaches to managing talent, maintaining existing customers and acquiring new clients. Excelled at relationship building, exceptional product development and knowledge of the market as a means for growth. Led day to day operations of a unit exceeding $12,000,000 in annual revenue. Driving sales and growth with innovative approaches to managing talent, maintaining existing customers and acquiring new clients. Excelled at relationship building, exceptional product development and knowledge of the market as a means for growth.

    • Director of Retail Development
      • Jan 2014 - Dec 2014

      Oversaw the development and launch of an all-natural prepared foods line - from concept to shelves in 8 weeks. Responsible for product mix, brand ethos, logo aesthetic & quality standards of line. Developed new accounts. Led culinary training and and in-store merchandising for our biggest customer. Knowledgeable in FDA compliance, USDA guidelines & Good Manufacturing Practices. Oversaw the development and launch of an all-natural prepared foods line - from concept to shelves in 8 weeks. Responsible for product mix, brand ethos, logo aesthetic & quality standards of line. Developed new accounts. Led culinary training and and in-store merchandising for our biggest customer. Knowledgeable in FDA compliance, USDA guidelines & Good Manufacturing Practices.

    • United States
    • Retail
    • 700 & Above Employee
    • Metro Area Local Forager & Culinary Specialist
      • Mar 2011 - Jan 2014

      Responsible for working with prospective partners for the Metro Hartford area stores. This included vetting the suppliers and their products to ensure they met Whole Foods Market quality standards. Worked hard to identify possible suppliers with sustainable business models to bring on-board. Advocated for businesses and non-profits that promoted local food systems. Responsible for culinary marketing of local product lines with training, demonstrations, special events, in-store menu development as well as regionally developed programs.

    • Chef Owner
      • May 2005 - Mar 2011

      Owned & operated a specialty foods store that sold handmade pasta, sauces & prepared foods, local & imported cheeses as well a busy catering business. We intensely sourced our food from local farms & producers and were proud to be at the forefront of the local food scene in Connecticut. As owner, responsibilities included operations, marketing and finance - from staff supervision & quality standards to development & production. Owned & operated a specialty foods store that sold handmade pasta, sauces & prepared foods, local & imported cheeses as well a busy catering business. We intensely sourced our food from local farms & producers and were proud to be at the forefront of the local food scene in Connecticut. As owner, responsibilities included operations, marketing and finance - from staff supervision & quality standards to development & production.

    • Co-Founder
      • May 2007 - Apr 2010

      Co-created the immensely popular open-air dinner series promoting local farms & CT foods. Created lasting relationships with farmer, cheese makers, ranchers & fishermen. Donated $24,000 to agricultural and local food system non-profits. Co-created the immensely popular open-air dinner series promoting local farms & CT foods. Created lasting relationships with farmer, cheese makers, ranchers & fishermen. Donated $24,000 to agricultural and local food system non-profits.

    • Executive Chef
      • Sep 1997 - Jun 2003

      Exercised a strong influence over all Pasta Works food products. Responsible for profit/loss status of Prepared Foods Kitchen and Wholesale Pasta Production Kitchen. Over saw 12 member staff. Worked cooperatively with other members of management. Exercised a strong influence over all Pasta Works food products. Responsible for profit/loss status of Prepared Foods Kitchen and Wholesale Pasta Production Kitchen. Over saw 12 member staff. Worked cooperatively with other members of management.

Education

  • University of Arizona
    English/Psychology/Photography
    1990 - 1992
  • University of Hartford
    English/Photography
    1987 - 1989
  • Coursera - University of Pennsylvania - The Wharton School
    Business Foundations
    -
  • Coursera - Copenhagen Business School
    Strategic Management & Innovation
    -

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