Head of Training and Programs

• May 2023 - Present

Program Manager | Sales Training & Enablement

• Sep 2021 - Mar 2023

As a Program Manager at Google, I had the privilege of supporting B2B sales teams across numerous partners in North America. My role was marked by successful cross-functional collaboration with marketing, sales, legal, and customer support engineers, all with the goal of empowering partner sales through innovative hands-on and virtual training programs. I designed and executed incentive programs that effectively motivated partner sales representatives in Chrome OS training, leading to significant skill development and enhanced sales performance, all closely tracked and rewarded. My data-driven approach involved utilizing advanced analysis techniques to pinpoint critical areas for improvement in existing training materials. Furthermore, I continually assessed training needs, resulting in the development of new programs and the refinement of existing ones. By harnessing data analytics tools, I quantified the profound impact of our training initiatives on organizational performance, contributing to our ongoing success. Show less

Google Chrome Partner Lead Trainer

• Dec 2018 - Aug 2021

Google Chrome Partner Trainer

• Jun 2018 - Dec 2018

Conduct training programs, education, and workshops to enable, implement and accelerate adoption of products.Facilitate training on an international level and communicate and coordinate with product managers and executives to ensure training goals are met and exceeded.Design, plan and execute training for education and enterprise customers.Average knowledge increase of partners trained 56% in 2019 and 36% in 2020.Write, produce, record and edit training videos and quizzes for partner LMS systems. Show less

Google Retail Trainer

• Sep 2017 - Jun 2018

Conduct training programs, education, and workshops to enable implementation and accelerate adoption of products. Administer written and practical exams and write performance reports to evaluate trainees' performance.Create, design and implement computer-based, web-based and other interactive training programs that are SCORM and AICC format compliant.Design, plan and execute training events at large scale venues.

Google Market Training Manager

• Jun 2016 - Sep 2017

Manage, lead, and coach a team of trainers local and remote.Build, maintain and utilize business relationships with district and corporate managementof partners for retail exposure.Experience with recruitment, hiring, and performance managing Google ExperienceManagers as my direct reports.Consistently led the internal national sales contests.

Google Experience Manager

• Jul 2015 - Jun 2016

Maintained one of the highest levels of training KPI’s in the country.Conducted thousands of training sessions from 1-on-1 to several hundred attendees.Influenced sales in retail stores via training and assisted sales.

Google Sales & Training

• Aug 2011 - Jun 2015

Maintained one of the highest levels of training KPI’s in the country. Conducted thousands of training sessions from 1-on-1 to several hundred attendees. Influenced sales in retail stores via training and assisted sales. Maintained one of the highest levels of training KPI’s in the country. Conducted thousands of training sessions from 1-on-1 to several hundred attendees. Influenced sales in retail stores via training and assisted sales.