Experience

BlytzPay

• United States
• Financial Services
• 1 - 100 Employee

• Director of Product and Operations

  • Nov 2020 - Present

  United States



ProPay

• Director of Product Management

  • Feb 2015 - Nov 2020

  Lehi UT • Manage a team of Product Owners • Identify and develop new Products with ownership through the entire product lifecycle • Manage, enhance, or decommission existing products based on company and industry trends • Define Product Roadmaps and help communicate vision to key stakeholders • Advocate the voice of the customer • User experience and user acceptance testing • Provide internal sales and marketing documentation for products and features • Coordinate with Executive… Show more • Manage a team of Product Owners • Identify and develop new Products with ownership through the entire product lifecycle • Manage, enhance, or decommission existing products based on company and industry trends • Define Product Roadmaps and help communicate vision to key stakeholders • Advocate the voice of the customer • User experience and user acceptance testing • Provide internal sales and marketing documentation for products and features • Coordinate with Executive Management to steer vision and priority • Understand industry trends and focus on market research

• Director of Product Management

  • Sep 2004 - Nov 2020

• AVP Risk Management

  • Sep 2004 - Feb 2015

  Lehi UT • Manage a team of fraud/high risk analysts and disputes/collections analysts • Monitor corporate portfolios for exposure, chargeback’s, losses, and trends • Monitor micro-merchant portfolios for exposure, chargeback’s, losses, and trends • Worked with third-party vendor to develop industry-leading proprietary instant underwriting process • Implemented and maintain overall monitoring of merchant accounts • Created chargeback and re-presentment process • Developed in-house… Show more • Manage a team of fraud/high risk analysts and disputes/collections analysts • Monitor corporate portfolios for exposure, chargeback’s, losses, and trends • Monitor micro-merchant portfolios for exposure, chargeback’s, losses, and trends • Worked with third-party vendor to develop industry-leading proprietary instant underwriting process • Implemented and maintain overall monitoring of merchant accounts • Created chargeback and re-presentment process • Developed in-house collections process to reduce amount needing to be sent to outside collection agencies • Insure merchant and third party compliance to card brand regulations and Payment Card Industry (PCI) Data Security Standards • Reporting of activity to upper management and external parties • Work directly with large processing clients to indentify fraud groups and help to keep them informed of current fraud trends in their market • Work with Sales Reps and Account Managers to improve profitability and retention of large relationships



Software and More

• Sales Representative

  • Dec 1999 - Sep 2004

  Holladay UT • Fulfill Consumer and Corporate software and hardware computer needs • Organize internal shipping for all local customers • Maintained ordering and stocking of storefront



Zions Bank

• Branch Supervisor

  • Jun 1998 - Nov 1999

  Sandy UT • Manage a team of tellers • Handled new account set-up • Completed loan requests • Maintain and balance Branch and ATM • Conducted compliance reviews for Money Orders, Bank Checks, and Travelers Checks