Experience

Vida Health
• United States
• Wellness and Fitness Services
• 200 - 300 Employee
• Customer Support Specialist

  • May 2022 - Present


HigherRing

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Operations Specialist

  • Nov 2021 - May 2022

  As the Operations Specialist for HigherRing, I helped to build out systems, training, and documentation surrounding company productivity and accountability. I worked alongside the Head of Operations to support team members, managers, and specialists, maintained policies and procedural documentation, and facilitated discussion of company goals and achievements. I provided timely reminders to the team and facilitated a culture where hard work is rewarded and everyone is encouraged to be their best selves. Show less

• Team Lead

  • May 2020 - Nov 2021

  I led the customer support team for one of the cause-based clients at HigherRing. My team provided top quality customer service, both over the phone and through email. Duties included training team members, interviewing candidates, coaching and mentoring of team members, providing phone support, email correspondence, preparing reports and spreadsheets (both of customer data and client statistics), and acting as a liaison between the client and the internal Admin team. I demonstrated high level attention to detail and excellent team building skills. Show less



Sunrise Shuttle

• United States
• Truck Transportation

• Office Assistant / Dispatcher

  • Apr 2016 - Apr 2020

  I handled the day to day business of Sunrise Shuttle including customer correspondence, customer service, billing, data entry, and dispatching. I displayed a professional and friendly personality and the ability to go above and beyond to make sure all client needs are met. I exhibited excellent communication skills both written and verbal. Daily tasks included answering phones, booking appointments, assigning drivers, processing paperwork and payments, displaying excellent communication and organization skills, and the use of the Microsoft Office Suite of programs (Word, Excel, Powerpoint, and Outlook). Show less



Reading Cinemas Tower Theatre

• Floor Staff

  • Sep 2012 - May 2016

  My position at Sacramento's historic Tower Theatre included switching priorities at a moments notice, displaying outstanding customer service skills, cleaning duties, knowledge of safety protocol, and operation of the concession stand and box office. I displayed the ability to work well under pressure during rushed and busy periods and maintained the highest level of professionalism and customer service. I maintained a positive work relationship with all levels of staff, making for an efficient and enjoyable work setting. I displayed a willingness to take on responsibilities in any area needed and exercised judgement to determine where my skills were most needed at any given time. Show less



Sacramento City College

• United States
• Higher Education
• 400 - 500 Employee

• ESL Lab Tutor

  • Sep 2008 - May 2011

  I worked as a Tutor at Sacramento City College's English as a Second Language Lab. My English skills, both written and verbal, were an asset in this position. I was able to work well with all students, many of whom were learning English for the very first time. This position involved logging students hours through a computer tracking system, retrieving books and exercises for students, discussing novel summaries and American idioms with students, and helping students with grammar and writing exercises. Show less



Baskin Robbins

• Restaurants
• 700 & Above Employee

• Senior Shift Leader

  • Aug 2006 - Sep 2008

  I worked as a Senior Shift Leader at Baskin Robbins. I had opening and closing responsibilities including preparing and closing of the cash register. Duties included: customer service, cleaning, ordering and maintaining paper goods, operating cash register, preparing food items, taking cake orders, and building and decorating ice cream cakes. I often covered shifts for coworkers and was known for my punctuality and friendliness to customers and coworkers alike. I worked as a Senior Shift Leader at Baskin Robbins. I had opening and closing responsibilities including preparing and closing of the cash register. Duties included: customer service, cleaning, ordering and maintaining paper goods, operating cash register, preparing food items, taking cake orders, and building and decorating ice cream cakes. I often covered shifts for coworkers and was known for my punctuality and friendliness to customers and coworkers alike.