Experience

Benetrends Financial

• United States
• Financial Services
• 1 - 100 Employee

• Retirement Plan Analyst

  • Apr 2016 - Present



Norfolk Southern

• Rail Transportation
• 700 & Above Employee

• Commercial Services Representative

  • Jun 2014 - Nov 2015

  Provided full support for customers in high paced transportation industry environment, overseeing every aspect of customer’s freight load from shipping point to delivery. Provided full support for customers in high paced transportation industry environment, overseeing every aspect of customer’s freight load from shipping point to delivery.



Comcast Business

• United States
• Telecommunications
• 700 & Above Employee

• Customer Care Representative

  • May 2012 - Apr 2014

  Provided detailed technical and billing support for Comcast Business Class customers in a fast paced call center environment. Quickly and efficiently resolved complex technical issues for Comcast Business customers, which included high-speed internet, video and digital voice services. Communicated courteously and proactively to identify customers’ short- and long-term business needs and up sell appropriate Comcast products and services based on those needs. Provided detailed technical and billing support for Comcast Business Class customers in a fast paced call center environment. Quickly and efficiently resolved complex technical issues for Comcast Business customers, which included high-speed internet, video and digital voice services. Communicated courteously and proactively to identify customers’ short- and long-term business needs and up sell appropriate Comcast products and services based on those needs.



Town Sports International

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Member Services Representative

  • Feb 2010 - May 2012

  Handle member issues at inbound call center located in Philadelphiia Sports Clubs, 1 Highpoint Drive, Chalfont PA. Handle member issues at inbound call center located in Philadelphiia Sports Clubs, 1 Highpoint Drive, Chalfont PA.



CorVel Corporation

• United States
• Insurance
• 700 & Above Employee

• Account Manager

  • Feb 2009 - Jun 2009

  Provided customer service for managed care company with over $300 million in annual revenues and over 150 offices nationwide to insurance adjusters in the workman’s compensation and auto liability fields. Provided customer service for managed care company with over $300 million in annual revenues and over 150 offices nationwide to insurance adjusters in the workman’s compensation and auto liability fields.



Linens of the Week

• Sales Territory Manager

  • Nov 2007 - May 2008

  Solicited restaurant accounts in the Philadelphia area for weekly linen service and other restaurant-related items, including chef’s apparel, towels, and customized logo mats. Solicited restaurant accounts in the Philadelphia area for weekly linen service and other restaurant-related items, including chef’s apparel, towels, and customized logo mats.



John Patrick Publishing

• Account & Sales Executive

  • Nov 2006 - Nov 2007

  Solicited and maintained new business accounts for souvenir menus for established local restaurants in Philadelphia area. Solicited and maintained new business accounts for souvenir menus for established local restaurants in Philadelphia area.



Bucks County Courier Times

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Advertising/Sales Representative

  • Apr 2000 - Nov 2006

  Developed successful strategies to sell and maintain advertising accounts for The Intelligencer (#1-rated daily newspaper with a circulation of 50,000 serving Eastern Montgomery, Central Bucks, and Upper Bucks Counties). Developed successful strategies to sell and maintain advertising accounts for The Intelligencer (#1-rated daily newspaper with a circulation of 50,000 serving Eastern Montgomery, Central Bucks, and Upper Bucks Counties).