Principal Software Delivery Lead

• Sep 2021 - Present

Senior Agile Project Manager

• Mar 2020 - Aug 2021

Senior Agile Project Manager (Interim - Contract with Axa Insurance UK)

• Jul 2015 - Mar 2020

• Incremental delivery of data enrichment and counter-fraud APIs across Axa UK including new infrastructure • Planning and implementation of custom IVR software to drive operational efficiencies. Complex green-field development involving telephony configuration, server/network infrastructure and multiple services • Regulatory changes including HMRC tax changes and GDPR compliance changes to meet fixed deadlines • Introduction of new online customer journeys and automated… Show more • Incremental delivery of data enrichment and counter-fraud APIs across Axa UK including new infrastructure • Planning and implementation of custom IVR software to drive operational efficiencies. Complex green-field development involving telephony configuration, server/network infrastructure and multiple services • Regulatory changes including HMRC tax changes and GDPR compliance changes to meet fixed deadlines • Introduction of new online customer journeys and automated No-Claims-Discount verification • Providing Agile and Scrum training to IT teams and business stakeholders, supporting Agile coaches in their personal development • Redesigned and corrected a failing Data Engineering portfolio to use a single prioritised backlog and ‘pull’ model • Managing teams developing cloud and on-premise infrastructures • Use of DSDM, Scrum and Kanban methods to ensure speed to market by delivering priority features first • Trialled a more Agile ‘no estimates’ approach to project foundations to accelerate project start-ups • Direct reporting to the MD of the Personal Insurance division

Project Manager (Interim - Contract with Lloyds Banking Group)

• Apr 2012 - Jul 2015

Working within the Group Functions programme at LBG to deliver projects, stabilise process and troubleshoot problems across the HR, Corporate Affairs, Secretariat and Legal portfolios. • Implementation of regulatory HMRC project alongside a full SAP system upgrade to HR systems across 5 consecutive release weekends meeting regulatory deadlines and with no adverse impact to bank employees • Switched a 3rd party operational supplier (circa 300 staff) without disruption to the HR… Show more Working within the Group Functions programme at LBG to deliver projects, stabilise process and troubleshoot problems across the HR, Corporate Affairs, Secretariat and Legal portfolios. • Implementation of regulatory HMRC project alongside a full SAP system upgrade to HR systems across 5 consecutive release weekends meeting regulatory deadlines and with no adverse impact to bank employees • Switched a 3rd party operational supplier (circa 300 staff) without disruption to the HR processes. Creation of new Citrix/Juniper infrastructure and Active Directory security profiles to support the incoming supplier and decommissioning of the outgoing kit • Responsible for the change portfolio within Corporate Affairs which attempts to use Agile techniques as much as possible to speed up the delivery of change against a background of risk aversion and tight governance • Tasked with purchase, configuration and roll out of Web Analytics software to monitor Intranet estate in order to drive efficiencies • Launched multiple internal and external facing microsites, coordinating design agencies with in-house architecture, testers and security • Delivery of a software solution to allow the Group Archives team to manage and preserve the bank’s digital archive • Implementation of a Board Portal system into the bank to allow the board of directors access to their highly confidential papers and minutes securely from any of their devices. As well as systems integration there was a heavy focus on security, due diligence and delivery timescales. The work was delivered under tight time pressure in time for the 2013 group AGM • Planning and execution of the IT logistics for the Group AGM. Provisioning included all data and power infrastructure for 100 members of staff, live web streaming, electronic shareholder voting and providing Exec team technical support throughout

Agile Delivery Manager (Interim - Contract with Royal Bank of Scotland)

• Sep 2011 - Mar 2012

A mixed consultancy, training and delivery role in the Online Banking team during their Agile transition. • Operating in a highly pressurised environment to define the delivery road-map for the 2012 portfolio • Working for the Head of Consumer Distribution to define an Agile Delivery approach within Retail Change Management. Addressed areas of team composition, training, governance, delivery method and project management • Creation and roll-out of Agile and Scrum training to… Show more A mixed consultancy, training and delivery role in the Online Banking team during their Agile transition. • Operating in a highly pressurised environment to define the delivery road-map for the 2012 portfolio • Working for the Head of Consumer Distribution to define an Agile Delivery approach within Retail Change Management. Addressed areas of team composition, training, governance, delivery method and project management • Creation and roll-out of Agile and Scrum training to delivery teams and stakeholders • Delivery of projects across the RBS, Natwest and Ulster Bank brands to deliver change to their customer-facing websites

Agile Project Manager (Interim - Contract with Skyscanner)

• Oct 2010 - Sep 2011

Responsible for the management and delivery of projects for major travel comparison website www.skyscanner.net. • Working directly for the CEO and Executive team to deliver high-value projects on restricted timescales including a major infrastructure virtualisation project, moving the company towards a Continuous Delivery model and a major product launch • Deputy to the Director of Operations. Solely accountable for the Operations team (~50 people) and the health of the Production… Show more Responsible for the management and delivery of projects for major travel comparison website www.skyscanner.net. • Working directly for the CEO and Executive team to deliver high-value projects on restricted timescales including a major infrastructure virtualisation project, moving the company towards a Continuous Delivery model and a major product launch • Deputy to the Director of Operations. Solely accountable for the Operations team (~50 people) and the health of the Production site for up to 3 weeks at a time • Coordinated a Lean review of software development and deployment with the aim of implementing Continuous Delivery (the ability to deploy constantly to production). Use of Lean Value Stream Mapping to identify waste within the current processes. Managed the Continuous Delivery Project’s 4 workstreams: Automated Testing, Database deployment, Delivery Pipelining and Infrastructure • New product launch with a view to providing significant revenue increase by replacing a ‘white label’ supplier • Responsible for a company-wide review of Database development and the implementation of a major monitoring project as a proof of concept. The outcome altered the company’s IT strategy and approach to database design • Release Lead for all software and hardware releases to sustain the integrity of the production website while maintaining the flexibility of delivery. Responsible for planning, management and coordination of releases • Introduction of minimal governance and controls to protect production without compromising team agility

Agile Project Manager/Scrum Master (Direct E-Commerce Team)

• Jul 2009 - Oct 2010

• Led the adoption of the Scrum method within the programme including the implementation of ‘virtual’ Agile teams and the use of test-driven development, prototyping, usability testing, competitor analysis and specialist accessibility testing • Management of E-Commerce software delivery and testing to support the implementation and maintenance of Aviva's large-scale consumer-facing web portal launches (www.aviva-for-advisers.co.uk and www.avivacustomer.co.uk) • Delivered projects with… Show more • Led the adoption of the Scrum method within the programme including the implementation of ‘virtual’ Agile teams and the use of test-driven development, prototyping, usability testing, competitor analysis and specialist accessibility testing • Management of E-Commerce software delivery and testing to support the implementation and maintenance of Aviva's large-scale consumer-facing web portal launches (www.aviva-for-advisers.co.uk and www.avivacustomer.co.uk) • Delivered projects with budgets of up to £1.5million to cost, time and quality within a fast-paced Marketing-led environment including ‘Voice of the Customer’ change stream • Managed projects covering such areas as product launches, functionality updates, security, online survey capability, web MI and accessibility (Disability Discrimination) • Engagement and management of internal and external suppliers to deliver core system changes and consultancy • Internal and external stakeholder management at all levels and responsibility for understanding and delivering their requirements

Project Manager (Aviva Rebrand Programme)

• Dec 2008 - Jun 2009

• Responsible for the delivery of all changes (Business and IT) across the RBS Joint Venture work-stream of the Aviva re-brand from Norwich Union including internal RBS systems RBS Group consumer-facing websites and the sales-force Point-of-Sale system • Communication of changes and distribution of re-branded literature to all 2000+ branches and 1000 mobile salespeople • Management of RBS Group stakeholders and Steering Groups up to director level • Rapid issue resolution involving… Show more • Responsible for the delivery of all changes (Business and IT) across the RBS Joint Venture work-stream of the Aviva re-brand from Norwich Union including internal RBS systems RBS Group consumer-facing websites and the sales-force Point-of-Sale system • Communication of changes and distribution of re-branded literature to all 2000+ branches and 1000 mobile salespeople • Management of RBS Group stakeholders and Steering Groups up to director level • Rapid issue resolution involving multiple cross-company departments to ensure delivery dates were met • Co-ordination of all levels of testing throughout the life-cycle • Operating in a matrix structure with a team split across multiple sites and companies. Line Management and development coaching

Project Manager/Scrum Master (RBS JV - Web Team)

• May 2008 - Nov 2008

• Implementation of an online 'Quote and Apply' service to www.rbs.co.uk , www.natwest.com and internal RBS Group users • Delivered functionality to allow the mobile sales-force to download software updates rather than installing from CD • Managed the delivery of web services to connect existing RBS Group applications to Aviva to transact 'straight-through' business without manual intervention • Responsible for documenting and getting agreement on the user requirements and screen… Show more • Implementation of an online 'Quote and Apply' service to www.rbs.co.uk , www.natwest.com and internal RBS Group users • Delivered functionality to allow the mobile sales-force to download software updates rather than installing from CD • Managed the delivery of web services to connect existing RBS Group applications to Aviva to transact 'straight-through' business without manual intervention • Responsible for documenting and getting agreement on the user requirements and screen wire-frames. Worked with technical lead to ensure full end-to-end functionality design was completed • Conducted pilots (for internal users and customers) to get early feedback on iterations • Implemented and Live-Commissioned changes to 1000+ users in phased deliveries • Directly reported to senior Directors on progress and managed stakeholder expectation throughout

Project Manager (RBS JV - Product Team)

• Oct 2007 - Apr 2008

Royal Bank of Scotland - Joint Venture • The launch of three Collective Investment products available to the RBS group sales-force and branch staff • Worked closely with the Product Development team to evolve the proposition • Coordinated and agreed the legal and regulatory changes required for launch with internal and external stakeholders • Direct formal and informal reporting to Executive level sponsors and external auditors

Junior Project Manager/Business Analyst

• Sep 2006 - Sep 2007

Responsible for the management and analysis of various projects around the company's planning and resourcing tool (PlanIT). Whilst in this position I also took part in design, testing and training. • Stakeholder engagement and management throughout the project lifecycle including regular reporting • Management of a change backlog including prioritisation, requirements gathering and business analysis

Business Change/IT Graduate Trainee

• Sep 2004 - Sep 2006

As part of the graduate scheme I was able to experience the following roles alongside my Project Management training: • Analyst/Programmer – Micro design, programming and unit testing of COBOL modules for a back-office life-assurance system • System Tester – Creation of test plans and test cases, manual system testing and defect reporting • Programme Office Manager – Responsible for MI, Programme Governance reporting, time and cost reconciliation and Project Management support for… Show more As part of the graduate scheme I was able to experience the following roles alongside my Project Management training: • Analyst/Programmer – Micro design, programming and unit testing of COBOL modules for a back-office life-assurance system • System Tester – Creation of test plans and test cases, manual system testing and defect reporting • Programme Office Manager – Responsible for MI, Programme Governance reporting, time and cost reconciliation and Project Management support for a £100m Internal Change Programme with IBM

Junior Project Manager/Software Engineer

• Jun 1999 - Aug 2000

Working in the Rock Engineering Dept I had responsibility for managing and engineering a monitoring and reporting solution. Tasks included: Management, Requirements analysis, design, programming (Visual Basic) and testing as well as underground data capture. This role was attended as part of my Year In Industry Northern Region year-out. Working in the Rock Engineering Dept I had responsibility for managing and engineering a monitoring and reporting solution. Tasks included: Management, Requirements analysis, design, programming (Visual Basic) and testing as well as underground data capture. This role was attended as part of my Year In Industry Northern Region year-out.