Drew Schafer
Senior Global Manager of Support Operations at Webflow- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Karl Jordan
Drew was extremely helpful in helping us setting up our Office 365 emails and Group Sharing emails. He was instrumental as an IT consultant helping us navigate file sharing and operations challenges. He is very professional and highly proficient in what he does.
LinkedIn User
Although I only had the opportunity to work with Drew for a few months, it was a joy during that time. Drew shows an active professional attitude, which is appreciated by customers and colleagues alike. In a very short time he was able to find his way in this new role and to lead the team of six IT technicians with different kind of skills. Thank you for that great opportunity to work with you.
Karl Jordan
Drew was extremely helpful in helping us setting up our Office 365 emails and Group Sharing emails. He was instrumental as an IT consultant helping us navigate file sharing and operations challenges. He is very professional and highly proficient in what he does.
LinkedIn User
Although I only had the opportunity to work with Drew for a few months, it was a joy during that time. Drew shows an active professional attitude, which is appreciated by customers and colleagues alike. In a very short time he was able to find his way in this new role and to lead the team of six IT technicians with different kind of skills. Thank you for that great opportunity to work with you.
Karl Jordan
Drew was extremely helpful in helping us setting up our Office 365 emails and Group Sharing emails. He was instrumental as an IT consultant helping us navigate file sharing and operations challenges. He is very professional and highly proficient in what he does.
LinkedIn User
Although I only had the opportunity to work with Drew for a few months, it was a joy during that time. Drew shows an active professional attitude, which is appreciated by customers and colleagues alike. In a very short time he was able to find his way in this new role and to lead the team of six IT technicians with different kind of skills. Thank you for that great opportunity to work with you.
Karl Jordan
Drew was extremely helpful in helping us setting up our Office 365 emails and Group Sharing emails. He was instrumental as an IT consultant helping us navigate file sharing and operations challenges. He is very professional and highly proficient in what he does.
LinkedIn User
Although I only had the opportunity to work with Drew for a few months, it was a joy during that time. Drew shows an active professional attitude, which is appreciated by customers and colleagues alike. In a very short time he was able to find his way in this new role and to lead the team of six IT technicians with different kind of skills. Thank you for that great opportunity to work with you.
Credentials
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Responsive Web Design
freeCodeCampApr, 2019- Nov, 2024 -
Essentials Of Crestron Programming
Crestron ElectronicsJun, 2011- Nov, 2024 -
ALA Lighting Associate
American Lighting AssociationDec, 2010- Nov, 2024
Experience
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Webflow
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United States
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Software Development
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500 - 600 Employee
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Senior Global Manager of Support Operations
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Oct 2023 - Present
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Global Senior Manager of Enterprise Support
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Oct 2022 - Oct 2023
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Customer Support Manager
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Jun 2021 - Oct 2022
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Technical Customer Support Specialist
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Oct 2020 - Jun 2021
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Freelance Web Developer
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Sep 2010 - Oct 2023
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JAE Group Incorporated
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Consumer Services
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1 - 100 Employee
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Technical Business Analyst
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May 2017 - Oct 2020
Focused on Business Development for both the Group and the 35 Branches around New Zealand. Developing systems and solutions to solve business problems. Focused on Business Development for both the Group and the 35 Branches around New Zealand. Developing systems and solutions to solve business problems.
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iT360 Ltd
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New Zealand
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IT Services and IT Consulting
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1 - 100 Employee
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Service Delivery Manager
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Mar 2016 - Mar 2017
Ensuring customers received the highest level of customer service and the best customer experience possible. Working with a team to provide exceptional support both onsite and remotely as needed. Planning schedules and training with the team and running regular meetings to ensure smooth day to day operations. Providing Tier 2 and 3 support as needed. Ensuring customers received the highest level of customer service and the best customer experience possible. Working with a team to provide exceptional support both onsite and remotely as needed. Planning schedules and training with the team and running regular meetings to ensure smooth day to day operations. Providing Tier 2 and 3 support as needed.
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CMIT Solutions, LLC
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IT Services and IT Consulting
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200 - 300 Employee
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IT Specialist
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Jan 2015 - Jan 2016
Monitoring and supporting end user desktop and server issues. Answering phone calls requesting support and providing the needed support and instruction. Setting up appointments for on-site technicians when on-site support is needed. Monitoring and supporting end user desktop and server issues. Answering phone calls requesting support and providing the needed support and instruction. Setting up appointments for on-site technicians when on-site support is needed.
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Service Delivery Manager
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Oct 2013 - Dec 2014
Managing accounts, working with customers to provide a quote for Crestron Programming. Managing the team to spread the work load.
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Control System Designer
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Sep 2010 - Oct 2013
Designing Audio/Video & Lighting systems to maximize efficiency and energy savings.
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Crestron Electronics
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Tradeshow Technitian
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Jun 2006 - Sep 2008
I worked as a technician for the Trade Show department, building and testing Audio, Video, and Lighting controls systems. Problem solving to ensure that the systems were working properly for the next tradeshow. I worked as a technician for the Trade Show department, building and testing Audio, Video, and Lighting controls systems. Problem solving to ensure that the systems were working properly for the next tradeshow.
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Education
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None
Community
