Portfolio Manager

• Jan 2022 - Present

- Manage a Portfolio of 90+ Properties- Involved with both Property Management and Lettings- Organising repairs and maintenance- Liaising with contractors- Arranging safety certificates- Property Inventories & Inspections- Property check in and out process- End of tenancy deposit disputes- Tenancy renewals and helping with new sign ups- Providing quality customer service to Land Lords/ Tenants- Setting up/ doing viewings for potential tenants - Manage a Portfolio of 90+ Properties- Involved with both Property Management and Lettings- Organising repairs and maintenance- Liaising with contractors- Arranging safety certificates- Property Inventories & Inspections- Property check in and out process- End of tenancy deposit disputes- Tenancy renewals and helping with new sign ups- Providing quality customer service to Land Lords/ Tenants- Setting up/ doing viewings for potential tenants

Quality Assurance Manager

• May 2021 - Dec 2021

Customer Service Supervisor

• Aug 2019 - May 2021

Customer Service Agent

• Jul 2019 - Aug 2019

Telephone Sales Representative

• Sep 2018 - Jul 2019

Conducting a high volume of outbound telesales calls• Meeting quality targets• Dialling out on cold / warm datasets• Selling a variety of Lottery products• Promoting and Selling Event Tickets (International Markets)• Working to daily, weekly and monthly set targets

Sales Assistant

• Oct 2017 - Dec 2017

Working over the Christmas period to cover the busy period to gain practical experiance within retail customer service, whilst preparing for A levels.Serving and advising customers. Dealing with any queries on any of the products that customers have e.g. health benefits or better alternatives. Checking stock availability and restocking products. Working over the Christmas period to cover the busy period to gain practical experiance within retail customer service, whilst preparing for A levels.Serving and advising customers. Dealing with any queries on any of the products that customers have e.g. health benefits or better alternatives. Checking stock availability and restocking products.

Shop Assistant

• May 2017 - Oct 2017

Working in the Summer Holidays to gain working experience and earn income for travel in Europe.Serving Customers; Operating Till; Checking and Stocking Inventory. Working in the Summer Holidays to gain working experience and earn income for travel in Europe.Serving Customers; Operating Till; Checking and Stocking Inventory.

Payroll Assistant

• Jun 2016 - Sep 2016

Work Placement:Filing, data input, photocopying, processing new starters, checking the accuracy of inputted data, management of time and attendance system within given deadlines Work Placement:Filing, data input, photocopying, processing new starters, checking the accuracy of inputted data, management of time and attendance system within given deadlines