Product Innovation Manager

• Jun 2022 - Present

Principal

• Dec 2021 - Present

Customer Success

• Sep 2021 - Dec 2021

Strategy, Product Operations

• Jun 2019 - Nov 2021

EmbraerX is an early-stage venture, designing a digital platform to disrupt the aircraft maintenance industry. While at EmbraerX I developed and launched a customer onboarding strategy that grew our platform user base by 200%. Worked with early adopters to understand their requirements and feedback. Synthesized findings into testable product requirement statements before presenting the information to the product development team. Build financial forecasting models and established accounting systems to forecast revenue and budget expenses.

Project Management Consultant Intern

• Jun 2018 - Sep 2018

As a consultant on the Strategy Implementation team, worked with senior stakeholders across the department as a project manager. Key projects included: Developed roll-out plan for scaling of enterprise software solutions across the hospital. Worked with clinical leaders and data scientists to develop KPI dashboards. Built out SharePoint site to support the scaling of a ride-share platform across the Partners Healthcare system. Worked within SAS Enterprise Guide and Epic EMR to build data analysis processes in support of clinical practice guidelines.

Consulting Team Leader

• May 2018 - Aug 2018

Worked with a young Korean start-up within the DIP Incubator to help develop a 'Go-to-Market' strategy. Worked with a young Korean start-up within the DIP Incubator to help develop a 'Go-to-Market' strategy.

Operations Project Manager

• Nov 2015 - Jul 2017

Marriott Vacation Club is the leader in the vacation ownership industry with a collection of properties across three continents. Marriott’s OceanWatch Villas at Grand Dunes, is one of the premiere resorts in the Myrtle Beach, Area. With 361 two-bedroom, villa style, rooms the resort the temporary home to thousands of guests every week.Helped oversee a department of 100 associates including; full-time, part-time, contract, and seasonal workers.Utilized Cloud technologies to help key stakeholders see real-time information.Analyzed and streamlined processes to reduce time input while improving accuracy.Achieved department associate engagement score of 93%, up 7% YOY.Worked with committee to raise thousands of dollars for our charity partner Children's Miracle Network.Continually searched for ways to improve the associate onboarding process, for associates across a wide variety of cultures.

Department Head

• Apr 2013 - Nov 2015

Marriott Vacation Club is the leader in the vacation ownership industry with a collection of properties across three continents. Marriott’s Mountain Valley lodge is an intimate property nestled in the Rocky Mountains of Colorado with 111 villas run by a staff of 45 associates and managers. The largest percentage of our guests are timeshare owners.Managed a Department of 20 associates.Oversaw multi-million dollar budget.Increased “Villa Cleanliness” satisfaction scores by 7% (a resort high).Increased employee engagement score to 83%.Restructure department roles to reduce villa cleaning time by 10%.Helped to oversee VOC Hub and led initiatives to close the customer feedback loop within the resort.

Operations Supervisor

• Oct 2012 - Apr 2013

Marriott Vacation Club is the leader in the vacation ownership industry with a collection of properties across three continents. Marriott’s Mountain Valley lodge is an intimate property nestled in the Rocky Mountains of Colorado with 111 villas run by a staff of 45 associates and managers. The largest percentage of our guests are timeshare owners.As the front office supervisor I introduced standardized audits for front desk agents to help track progress is key areas such as: Check-ins, Check-outs, telephone etiquette. By tracking results we were able to create focus points for the front desk staff. The increase in front desk friendliness, knowledge and problem resolution scores combined to help strengthen guest satisfaction of the resort. • Served as PM Manager On Duty • Recruited and interviewed potential new associates • Oversaw training and development of all associates

Ski Instructor

• Nov 2010 - Apr 2014

Breckenridge Ski Resort is one of the most visited ski destinations in the world with almost a million skier visits last year alone. Along with skier visits comes the need for ski lessons, every day of the season Breckenridge Ski Instructors teach hundreds of students of all levels to enjoy spending time on the snow. • Professional Ski Instructors of America certified ski instructor • Used problem solving skills to help each child make daily improvements • Recognized twice for my exceptional teamwork and guest service skills • Taught over 300 ski lessons to clients of all ages and skill levels