Chief Operating Officer

• Feb 2023 - Present

Hospital and Healthcare Management Consultant

• Feb 2023 - Present

Chief Operating Officer

• Jul 2022 - Jan 2023

Sits with non-medical department heads to work on the hospitals strategic plans (short or long terms). Establishes periodic budgets for the hospital-wide operations and extra-curricular activities necessary to enhance the hospital image and achievements. Plans other activities contributory to the goals, mission, and vision of Saudi German Hospitals Group. Forecast/projects budgets and estimated revenue on the hospital operations based on previous year operational results in order to… Show more Sits with non-medical department heads to work on the hospitals strategic plans (short or long terms). Establishes periodic budgets for the hospital-wide operations and extra-curricular activities necessary to enhance the hospital image and achievements. Plans other activities contributory to the goals, mission, and vision of Saudi German Hospitals Group. Forecast/projects budgets and estimated revenue on the hospital operations based on previous year operational results in order to plan for the needs and anticipate the patients’ loads and operational improvements. Liaises with the Chief of Medical Operations to synchronize medical strategic plans with the management plans. Organizes all materials, facilities, personnel and other resources necessary to run the hospital including medical needs according to the lists provided by the Chief of Medical Operations. Supervises all hospital-wide activities by conducting ocular inspections (or making departmental visits) and receiving endorsements or regular reports from the departments. Issues directives necessary to carry out daily business operations. Establish new or modification of policies and procedures in the objective of improving the system taking in consideration all advises and programs of the hospital-wide T.Q.M. Department. Monitors hospital-wide activities ensuring high quality services, correction of errors to avoid repetition of the same mistakes. Conducts Management Business Objective (MBO) report to include results of overall hospital operational performance supported by pre-planned targets, audited financial statements, major accomplishments, and new targets for the coming year. Reports to the Higher Management (Group Director for Professional and Support Services, Vice President, and President/CEO) all administrative issues and decision-makings for their support and awareness. Facilitates daily communications for the hospital to both internal and external organizations and clients. Show less Sits with non-medical department heads to work on the hospitals strategic plans (short or long terms). Establishes periodic budgets for the hospital-wide operations and extra-curricular activities necessary to enhance the hospital image and achievements. Plans other activities contributory to the goals, mission, and vision of Saudi German Hospitals Group. Forecast/projects budgets and estimated revenue on the hospital operations based on previous year operational results in order to… Show more Sits with non-medical department heads to work on the hospitals strategic plans (short or long terms). Establishes periodic budgets for the hospital-wide operations and extra-curricular activities necessary to enhance the hospital image and achievements. Plans other activities contributory to the goals, mission, and vision of Saudi German Hospitals Group. Forecast/projects budgets and estimated revenue on the hospital operations based on previous year operational results in order to plan for the needs and anticipate the patients’ loads and operational improvements. Liaises with the Chief of Medical Operations to synchronize medical strategic plans with the management plans. Organizes all materials, facilities, personnel and other resources necessary to run the hospital including medical needs according to the lists provided by the Chief of Medical Operations. Supervises all hospital-wide activities by conducting ocular inspections (or making departmental visits) and receiving endorsements or regular reports from the departments. Issues directives necessary to carry out daily business operations. Establish new or modification of policies and procedures in the objective of improving the system taking in consideration all advises and programs of the hospital-wide T.Q.M. Department. Monitors hospital-wide activities ensuring high quality services, correction of errors to avoid repetition of the same mistakes. Conducts Management Business Objective (MBO) report to include results of overall hospital operational performance supported by pre-planned targets, audited financial statements, major accomplishments, and new targets for the coming year. Reports to the Higher Management (Group Director for Professional and Support Services, Vice President, and President/CEO) all administrative issues and decision-makings for their support and awareness. Facilitates daily communications for the hospital to both internal and external organizations and clients. Show less

Operational Director Of Nahdi Care Clinics - Nahdi Medical Company

• Jul 2020 - Jun 2022

Overlooking and responsible for the whole polyclinics chain business to ensure the effective and efficient operations running as well as achieving the business goals of the organization. Design polyclinics opening plan strategy by creating different business models of OMNIHEALTH with clear sales forecast and operating expenses, as well as running the operations with highest standards. Leading strategy of Mini Polyclinics group with a business development mindset starting from selecting… Show more Overlooking and responsible for the whole polyclinics chain business to ensure the effective and efficient operations running as well as achieving the business goals of the organization. Design polyclinics opening plan strategy by creating different business models of OMNIHEALTH with clear sales forecast and operating expenses, as well as running the operations with highest standards. Leading strategy of Mini Polyclinics group with a business development mindset starting from selecting the locations and study market and preparing all licenses and requirements to opening the clinics with the best in class standards. Leading profit and loss of all polyclinics and Mini Polyclinics business to have efficient expenses and improve sales to achieve profitability targets of shareholders. Approving and monitoring the operational plan for the Polyclinics and conducting assessments to ensure that all the departments are abiding to the operational plan and the company’s standards. Leading the insurance team by ensuring strong relationships and mutual benefits with the goal of maximizing sales and profit by decreasing rejections and on time billing and claiming. Leading the medical team for best provision of care by hiring the best doctors with the highest quality training and minimizing medico-legal issues as well as gaining our guest’s trust. Supervising the development and the implementation of the Polyclinics strategic plan to ensure achieving the stakeholder’s strategic objectives of the Polyclinics. managing the execution and running of the budget through the year to ensure the achievements of the Polyclinics’ financial targets. Leading CBAHI accreditation of the clinic. Leading all the management committees to ensure proper strategy setting and execution of the strategic plan. Ensuring the Polyclinics’ compliance with the Saudi market as well as any international/national quality certification to reach and maintain the needed quality service target for the Polyclinics. Show less Overlooking and responsible for the whole polyclinics chain business to ensure the effective and efficient operations running as well as achieving the business goals of the organization. Design polyclinics opening plan strategy by creating different business models of OMNIHEALTH with clear sales forecast and operating expenses, as well as running the operations with highest standards. Leading strategy of Mini Polyclinics group with a business development mindset starting from selecting… Show more Overlooking and responsible for the whole polyclinics chain business to ensure the effective and efficient operations running as well as achieving the business goals of the organization. Design polyclinics opening plan strategy by creating different business models of OMNIHEALTH with clear sales forecast and operating expenses, as well as running the operations with highest standards. Leading strategy of Mini Polyclinics group with a business development mindset starting from selecting the locations and study market and preparing all licenses and requirements to opening the clinics with the best in class standards. Leading profit and loss of all polyclinics and Mini Polyclinics business to have efficient expenses and improve sales to achieve profitability targets of shareholders. Approving and monitoring the operational plan for the Polyclinics and conducting assessments to ensure that all the departments are abiding to the operational plan and the company’s standards. Leading the insurance team by ensuring strong relationships and mutual benefits with the goal of maximizing sales and profit by decreasing rejections and on time billing and claiming. Leading the medical team for best provision of care by hiring the best doctors with the highest quality training and minimizing medico-legal issues as well as gaining our guest’s trust. Supervising the development and the implementation of the Polyclinics strategic plan to ensure achieving the stakeholder’s strategic objectives of the Polyclinics. managing the execution and running of the budget through the year to ensure the achievements of the Polyclinics’ financial targets. Leading CBAHI accreditation of the clinic. Leading all the management committees to ensure proper strategy setting and execution of the strategic plan. Ensuring the Polyclinics’ compliance with the Saudi market as well as any international/national quality certification to reach and maintain the needed quality service target for the Polyclinics. Show less

Operational Director

• Dec 2014 - Jul 2020

Managing active three business units Initiating four new projects in Jeddah Supervision of administrative affairs, medical affairs, human resources dep., Supply chain dep, general and biomedical maintenance dep., marketing and insurance dep. Reduced the maintenance cost with maximization of the role of preventive maintenance. Accelerated and improved the recruitment activities in hiring new medical staff in different subspecialties starting from selection, checking references for… Show more Managing active three business units Initiating four new projects in Jeddah Supervision of administrative affairs, medical affairs, human resources dep., Supply chain dep, general and biomedical maintenance dep., marketing and insurance dep. Reduced the maintenance cost with maximization of the role of preventive maintenance. Accelerated and improved the recruitment activities in hiring new medical staff in different subspecialties starting from selection, checking references for documents and work experience until getting work visa and other mandatory steps. Shared in recruitment sourcing of new staff for the locum plan to cover vacations of medical staff. Unified the salary scale and payroll system between all business unites Planned the capital equipment for all Centers and Polyclinics. Optimized the term of payments of offers of the new and upgraded devices. Reorganized the process of services cancellation in receptions to improve the lost opportunities. Standardized the daily operational reports to monitor the performance of all business unites. Directed the activities of different marketing teams. Guided all newly corporate marketing contracts. Redesigned the business process between marketing dep. and telesales team to realign the handling of the new potential customers Aligned the cash flow management of the business unites in relation to cash flow available. Redesigned the plan of modification of the polyclinics to fit with MOH prerequisites to renew the MOH License. Decreased the cost of plan of renovation and modification of the polyclinic by 45% less than the expected cost. Managed new projects team starting from selection the sites, negotiated the price, till get the Building Supervised the prerequisites of the new projects with governmental offices to assure that all projects follows the legislative standards. Managing the relation of the projects with governmental offices to assure that all projects follows the legislative standards.

Deputy Operational Director

• Jul 2013 - Dec 2014

Strengthened the activities of recruitment committee of the hospital staff. Supervised recruitment committee selection of new staff. Hired the medical and admin staff of the outpatient department. Restructured the medical staff of the ER department Managed the file of hospital license in both medical syndicate and in MOH. Launched fully equipped and staffed Pediatric intensive care unit for critical pediatric cases Launched fully equipped and staffed intermediate care unit… Show more Strengthened the activities of recruitment committee of the hospital staff. Supervised recruitment committee selection of new staff. Hired the medical and admin staff of the outpatient department. Restructured the medical staff of the ER department Managed the file of hospital license in both medical syndicate and in MOH. Launched fully equipped and staffed Pediatric intensive care unit for critical pediatric cases Launched fully equipped and staffed intermediate care unit for discharged intensive care patients. Launched fully equipped and staffed surgical intensive care unit for postoperative care of high-risk surgical operations. Expanded the number of operation rooms inside the operations suits. Launched the visiting Doctor program depending on famous well-known surgeon consultants from different western countries. Achieved 90% of planned target for the year 2014 with 25 % growth from previous year. Guided the marketing activities and plans of all marketing teams. Managed the cash flow of the hospital to cover all hospital liabilities. Managed the budget and financial liabilities in order to lead the hospital to maximum and efficient profitability. Aligned the performance of hospital departments to fit with business objective. Supervised the formulation of the objectives and policies of the hospital to ensure efficient and profitable operations. Shared in development and implementation of hospital quality standards for optimal operating procedures to ensure that the hospital meets its objectives. Planning and maintaining for optimal employees staffing in the hospital to assure maximum productivity. Responsible for overall client/patient satisfaction within the hospital. Managing the relation of the hospital with governmental offices to assure that the hospital follows the legislative standards. Assuring client/patient medical/surgical records and up to date. Reviewing patient financial balance status.

Deputy Operational Director

• Jul 2011 - Jun 2013

Managed the following departments ; Medical affairs, nursing affairs, ambulatory services, Human Resources dep., Supply chain dep. (purchasing - inventories), Occupational Safety and Health dep., Security dep., General maintenance dep., Mobility and Ambulances dep., legal dep., external relation dep., accommodation dep. Reduced cost center of admin department by 25% through relocation to new offices with low renting rates and restructure of admin staff. Planned, negotiated and supervised… Show more Managed the following departments ; Medical affairs, nursing affairs, ambulatory services, Human Resources dep., Supply chain dep. (purchasing - inventories), Occupational Safety and Health dep., Security dep., General maintenance dep., Mobility and Ambulances dep., legal dep., external relation dep., accommodation dep. Reduced cost center of admin department by 25% through relocation to new offices with low renting rates and restructure of admin staff. Planned, negotiated and supervised the implementing of reallocation of all administrative offices of the hospital to one big admin office near the main building of the hospital with 50% reduction of the monthly rental cost. Supervised the recruitment committee activities of the exclusive consultants in different specialties. Planed the capital equipment needs for all hospital departments for the operational year 2012 and 2013. Assisted in the development of short and long term planning for the hospital to increase the number of customers and its services. Managed the cash flow of the hospital. Executed new daily operational reports to monitor the performance of the hospital operation. Crisis management through coordinating between different hospitals departments for better hospital performance. Follow up status of the current medical equipment through daily review with biomedical dep. the report of out of order equipment. Continuous Improvement of policy and procedures according to operation point of view. Guided all newly corporate marketing contracts. Responsible about all medical staff in the hospital and make follow up for all activities of outpatient and inpatient departments. Provide daily medical report to hospital operational director for all problems in the outpatient and inpatient departments and handling all issues related to patients regarding billing and insurance company payment. Make follow up for the consultant call list of the hospital and occupancy rate of the hospital.

Senior Duty manager

• Apr 2009 - Jun 2011

Ensure patients get appropriate care in a timely manner. Facilitated the process of communication among caregivers and family members. Enforced patient safety protocols in dealing with all patients. Review on the daily inpatients census. Calculate Nurse / Patients Ratio, in addition to types of patients/nurse (dependent & Independent) Ensure the maximum utilization of operation rooms. Built strong interpersonal relationship with staff, doctors, clients and… Show more Ensure patients get appropriate care in a timely manner. Facilitated the process of communication among caregivers and family members. Enforced patient safety protocols in dealing with all patients. Review on the daily inpatients census. Calculate Nurse / Patients Ratio, in addition to types of patients/nurse (dependent & Independent) Ensure the maximum utilization of operation rooms. Built strong interpersonal relationship with staff, doctors, clients and community. Imparted clear and concise communication to both staff and clients. Ensured good documentation of hospital specialist in Electronic medical files. Follow-up preoperative preparation by nurses. Calling operation room department to confirm the schedule in case of delay. Follow up doctor's order and the on discharge cases. Follow-up discharge processes. Confirm patient receiving of investigations results & prescription by the registrars. Follow-up nurses documentations. Follow-up documentations of all hospital specialists in the patient electronic medical file. Follow-up pending orders. Daily round at Medication room to confirm cleanliness & checking for expired medications. Daily round at clean utility room to confirm cleanliness & checking for expired solutions. Daily round at Crash carts to confirm its checking by nurse. Daily round at Storeroom to confirm cleanliness and good arrangement. Get Full Details About patient status and handling operative classification and signing Medical Records. Dealing with customer service issues through handling customers complains handling doctors complains. Control rooms and beds reservations process Determine patients to be discharged. Evaluate the resident doctor rounds. Managing RTA cases through choosing consultant according call list and determining consultant fee and give provisional assumption about the cost to the relatives.

Head of Medical Services Pricing and marketing research Dep.

• Feb 2008 - Mar 2009

Pricing for all new hospital services in relation to its cost and expected net profit. Analysis for all competitor hospitals prices. Implemented many updates for Setup of hospital price list on medical system. Executed frequent updates to operative classifications on medical system. Created all required hospital packages of services either for private or for hospital cases. Clarified the break even for each service packages before implementation. Prepared many business… Show more Pricing for all new hospital services in relation to its cost and expected net profit. Analysis for all competitor hospitals prices. Implemented many updates for Setup of hospital price list on medical system. Executed frequent updates to operative classifications on medical system. Created all required hospital packages of services either for private or for hospital cases. Clarified the break even for each service packages before implementation. Prepared many business analysis reports monthly and quartly to compare between utilization of different services and effect of prices of the hospitals in the group in the achievement of the target. Delivered marketing research analysis for all new services. Helped the marketing team in setup promotional packages with high profitability. Authorized all new corporates marketing contracts with external direct and indirect insurance companies.

Head of Medical Revision Dep.

• Jan 2006 - Jan 2008

Initiated medical review system for claiming processing for every credit contract. Lunched review system for all patient procedures including for inpatient and ER invoices. Modified the review system of medical reports of credit patient in cooperation with medical record dep., corporate marketing dep. and accounting dep. before sending approval request for inpatient admission or ER procedure. Audited the management plan written in OPD prescriptions are clear and are relevant to the ICD… Show more Initiated medical review system for claiming processing for every credit contract. Lunched review system for all patient procedures including for inpatient and ER invoices. Modified the review system of medical reports of credit patient in cooperation with medical record dep., corporate marketing dep. and accounting dep. before sending approval request for inpatient admission or ER procedure. Audited the management plan written in OPD prescriptions are clear and are relevant to the ICD 10 diagnosis code list and insurance policy for every contract. Enhanced the operative classifications list for Andalusia hospitals in Egypt and KSA after review of ministry of health operative classifications and many private sources. Executed many updates for medical operative classifications on medical system. Coached community-marketing team in Medical referral of cases in their events. Established review system for ER and OPD claims with ER and OPD management before submission of claims. Restructured the work process between cooperate with medical record department for all issues related to credit patient. Reduced rejection percent after regular reconciliation of deducted invoices. Organized the process of medical explanation between medical hospital management from medical point of view and coordinate with to receive proper explanation. Medical review for all admitted credit patient to ensure that all medical services are documented in clear way before sending the invoice to the concerned company.