Experience

FlightHub

• Travel Arrangements
• 100 - 200 Employee

• Director of Fraud Prevention

  • Feb 2022 - Present

  United States

• Director of Fraud

  • Feb 2022 - Mar 2022

• Fraud Investigations Manager

  • Mar 2018 - Mar 2022

  Greater Seattle Area • Develop, lead and run a multi-functional fraud prevention team in the travel space • Remediate losses due to fraud chargebacks • Development team overseas; monitor vendors and oversee contract compliance • Work directly with content team and engineers to improve communication with fraud team • Drive continuous enhancement of in-house fraud prevention tools and machine learning model • Partner with 3rd party data and tool providers to improve fighting fraud and reduce… Show more • Develop, lead and run a multi-functional fraud prevention team in the travel space • Remediate losses due to fraud chargebacks • Development team overseas; monitor vendors and oversee contract compliance • Work directly with content team and engineers to improve communication with fraud team • Drive continuous enhancement of in-house fraud prevention tools and machine learning model • Partner with 3rd party data and tool providers to improve fighting fraud and reduce chargebacks • Regular audits of internal financial reports

• Fraud Investigator Lead

  • Apr 2017 - Mar 2018

  Greater Seattle Area • Led team of analysts and ensured company metrics and deadlines were met • Monitored real time queues to identify fraudulent purchases • Recognized trends and refined rule sets as well as improving system performance to capture fraud and reduce false positives • Performed multi-layered link analysis of all fraudulent accounts - located and adapted to changing trends



Big Fish Games

• United States
• Computer Games
• 300 - 400 Employee

• Senior Fraud Analyst

  • Jan 2016 - Apr 2017

  Seattle, Washington, United States • Investigate fraud chargebacks and determine validity and dispute those found not to be fraud. • Identify fraud trends of both live purchases and chargebacks. • Communicate identified risks, and report confirmed fraud cases to business partners and management



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Special Investigations Operations Manager

  • Mar 2013 - Mar 2015

  Redmond, Washington, United States • Manage and provide direction to a specialized team of investigators • Manage proprietary and confidential data belonging to both customers and the corporation • Develop creative ideas on how to mitigate fraud and fraud chargebacks. • Act as liaison with external and internal partners • Provide regular training on new procedures and processes

• Senior Fraud Investigator

  • Nov 2011 - Mar 2013

  Redmond, Washington, United States • Through analysis of fraud chargebacks • Identify and investigate leaks, fraud and threats with executive level visibility • Develop creative ideas on how to mitigate fraud and fraud chargebacks. • Monitor and respond to internal and external escalations • Proactively identify fraud trends