Experience

DENDRIO

• Romania
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Nov 2021 - Present



Telekom Romania Mobile

• Romania
• Telecommunications
• 700 & Above Employee

• Project Manager

  • May 2019 - Nov 2021

  • Professionally execute clear and effective communication to the client• Engage with clients and internal team to facilitate requirements gathering and scoping during the initial project phases• Facilitate requirements review and delivery meetings• Develop, manage and maintain project timelines, plans and team tasks• Interact with support and operations teams to ensure smooth handoff of projects upon completion• Participate in business development pitches/meeting with prospects• Account management activities and maintaining a strong customer relationships• Problem solving, teamwork, transparent communications, quest for constant learning and flexibility Show less

• IT System Engineer

  • Oct 2017 - May 2019

  •Responsible to ensure office infrastructure and connectivity is established and maintained according to SLAs/OLAs.•Responsible for user account management: setting up new users' accounts and profiles and dealing with password issues•Developing IT scripts for ticket workflow automation•Supporting creation and maintenance of IT infrastructure documentation•Alarm monitoring, incident and trouble ticket handling for OSS system•Coordination Role and E2E handling of incidents•Producing user guides and work instructions where required•Awareness of and compliance with data protection regulations and IT guidelines•Maintain control of security compliancy of all IT systems in use and support for quality and security audits, driving a culture of continuous improvement.•Following procedures/diagrams and written instructions to repair a fault or set up a system•Reporting faults and maintaining logs on servers, desktops and laptops•Report technical issues / status to Knowledge Center experts Show less

• Account Manager

  • Jan 2014 - Sep 2017

  •Manage large Accounts like Ixia, Garanti Bank, Germanos, Cosmote•Manage new project implementation at these accounts •Acts as main point of contact for all the accounts •Communicates confidently and effectively with multiple levels within Client Organization•Manage and coordinates all support tasks•Provide guidance and support to IT department, customers and technical teams•Keeps contact with customers regarding support resolution deadlines•Maintains an expert understanding of client individual organization, setup, key contacts and services•Proactive, initiating and able to lead, capable of foreseeing upcoming challenges and solving them•Diagnoses issues and resolves, escalates or delegates appropriately within technical team or other departments•Monitors developments and trends within the supply base •Drives supplier selection activities •Monitors contractual compliance of the supplier•Drives continuous cost and lead time reduction•Ensures all communication to the supplier is coordinated and consistent•Prepares monthly reports for Management review and customer tracking activities Show less

• Telesales GBM Business Segment

  • Feb 2011 - Dec 2013

  •Customer Care Activity: - Providing customer assistance with product and account information- Administration of best practices for the technology supported- Sell product and place customer orders in the system- Guide and transfer customer to appropriate contact points- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Record payment confirmation and services complaint- Contribute to team effort by accomplishing related results as needed- Suggest improvements for the communications procedures, for the betterment of customer, company or the staff•Sales Activity: - Maintaining and developing relationships with existing customers - Understand customer’s needs and provide them helpful solutions- Build new relationships as required- Promote and sell new services (voice, television, internet)- Promote and sell new equipment (laptop, desktop, tablet) Show less