Project Manager

• Dec 2015 - Present

Team leader

• Aug 2014 - Dec 2015

Team performance (sales and other metrics)- Development of team spirit- Professional development of team members- Report and analysis of activity- Site advocate for TEP- Coaching (Certified for Sprint Coaching Excellence since October 2014)- Responsible for staffing both the managed team and site activity on the allocated shift- Direct communication with main client- Recruitment (final interviews) of agents- Site support for agents’ activities- Planning of objectives and team coordination (12 persons)- Resolving customer complaints (escalation calls)- Feedback on procedures and systems- Active involvement in organizing events on the site- Retention and management discussions with team members- Responsible for team attrition- Sending and receiving feedback to/from both upper management and agents- Development and implementation of activities and competitions designed to improve working environment as well as team and site performance Show less

Mobile Account Consultant

• Mar 2014 - Aug 2014

presenting and selling the best solutions for Sprint Customers- promoting the services and the devices within the price range- building report with the costumers and finding the best solutions that will suit their needs- quality selling and a good customer care experience on each and every call- attention to details, active listening and multitasking- team spirit and effort every day, helping colleagues when possible- staying within the corporate policies- reaching the daily goals Show less

Administrator, Freelancer

• Jan 2012 - Feb 2014

Activity description: promoting a new concept in tourism, advertising and publicity for companies from various tourism-related domains Responsbilities: - Analysis of the target market, identifying potential customers, development and management of the client portfolio; - Actual sale of the product, service offered, direct B2B sale; - Consulting in order to maximize start-up profits in the HO.RE.CA domain; - Cooperation with institutions of the state in order to obtain permits, certificates, etc.; - Cooperation with credit institutions; - Maintaining working relationships and providing services for clients in the portfolio; - Researching new possibilities of expansion and optimization of the main service sold ; - Administration and maintenance of website www.vacationplanner.ro; - Development of partnerships, closing of barter-type contracts ; - Supervision of ongoing contracts and the development of the firm ; - Primary accounting. Accomplishments: - Development of a prosperous business with many expansion possibilities ; - Optimization of operations within the firm; - Creating a solid database in the corporate area and not only; Show less

Legal Advisor

• Dec 2010 - Dec 2011

Instrumentation of damage cases in the area of Green Card Damages; - Keeping in contact, on specific cases, with various correspondents all over Europe and not only Europe; - Specialized consultancy for firm clients and accident victims in cases pertaining to the Green Card domain, as well as national and international transportation; - Legal counseling regarding insurance and national and international transportation cases of damage; - Solving legal matters in the area of national and international law regarding insurance, reinsurance and transportation; - Communication with national entities that oversee and coordinate insurance brokers activity as well as the specific activity of departments in charge of solving Green Card cases; Show less

Junior Manager

• Sep 2009 - Dec 2010

Coordinating teams in the departments I was responsible for; - Primary accounting, elaboration of records and statistics; - Ensuring cooperation with state institutions, obtaining permits, certificates, legalization of documents, registration of vehicles; - Contact with credit institutions, suppliers, partners; - Obtaining feedback from customers; - Supervising all important events; - Organising and supervising events, catering activities, hotel activity; - Advertising and informing target customers of specific events; - Collecting amounts from overdue debtors. Show less

Financial Consultant, Life Insurance

• Sep 2006 - Nov 2006